Dr Tally Hatzakis

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Dr Tally Hatzakis

• Research Interests Presentation

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Applied IT-oriented
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1 Trust and OT

• Conceptual paperEGOS 2006 What makes an
  organisation trustworthy?
• Empirical Research Krauthammer 2006 European
  Survey on Organisational Trustworthiness
• Preliminary Results IWP Conference 2008 The
  Role Of High Involvement HR Systems And
  Procedural Fairness In Organizational Trust And
  Trustworthiness.
• External Profile AoM Symposium 2008 Building
  an Repairing Organisational Trustworthiness.
  Nominated for showcase symposium
• Publication (in progress)Organisation Studies
  2008 Antecedents and Dimensions of
  Organisational Trustworthiness A practitioner
  view
• Grant (in Review) European Science Foundation
  2007 Network for the Integration of European
  Research on Organisational Trustworthiness.
  2009-2013. Funding outcome expected late 2008

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2 Trust and Methodology

• Journal PublicationsBritish Journal of
  Management (in print) Hatzakis, T. Attribution
  Coding for Constructions of Inter-group Trust A
  methodHuman Relations (2nd review) Hatzakis,
  T., and Skinner, D. The Meaning and Use of
  Trust-related terms A framework of operational
  definitions.
• Editorship Handbook of Research Methodology on
  Trust. Co-editors Fergus Lyon, Guido Mollering
  Mark Saunders and Tally Hatzakis, Publisher
  Edward Elgar, Expected date of Publication June
  2010
• Grant (in Review) European Science Foundation
  2007 The proposed network (see previous slide)
  aims at innovating, integrating and educating
  researchers on Trust Methodology.

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3 Trust and Social Capital

• Paper (published)Hatzakis, T., Lycett, M.,
  Macredie, R. and Martin, V. A. (2005) Change
  Management Evaluation The case of Relationship
  Management, European Journal of Information
  Systems, 14 (1), 60-74.
• Papers (in review)Hatzakis, T. and Skinner, D. A
  Social Capital Perspective to Building Dynamic
  Capabilities, Journal of Management Studies
• Paper (in progress)Hatzakis T and Winter, S.
  Building the Responsive Organization
  Re-configuring social capital to develop dynamic
  capabilities in organizations, Academy of
  Management Review
• Grants (In progress)EPSRC 2008 Developing an
  instrument for the diagnosis of the impact of IT
  on social functioning in organisations. Applied
  Research 2009 2012. Co-investigators
  Cranfield University

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4 Trust and Change Management

• PhD Thesis The Role of Relationship Management
  on Trust between Business and Information Systems
  (awarded without corrections). External Examiner
  Prof. Joe Peppard (Cranfield University)
• Paper (published)Hatzakis, T., Lycett, M.,
  Macredie, R. and Martin, V. A. (2005) Change
  Management Evaluation The case of Relationship
  Management, European Journal of Information
  Systems, 14 (1), 60-74, also in Wilcocks and Lee
  (eds) Major Currents in Information Systems,
  London Sage (forthcoming)
• Conference paper (in review)Hatzakis, T. Closing
  the Business-IT gap A Trust-building approach,
  AMCIS 2008
• Publication Plan MISQ 2008 Special Issue on
  Trust in IS

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5 Trust Neuroscience

• Neuroscience Oxytocin Trust Paul J. Zak,
  Robert Kurzban and William T. Matzner, "The
  Neurobiology of Trust", Annals of the New York
  Academy of Sciences 1032224227, 2004.
• Relationship with Prof. Paul ZakHave visited his
  team in 2003, I have a working relationship with
  him and his associate Dr Stanton to set up
  experimental designs
• Research questions
• Can Neuroscience help us differentiate between
  six trust-related states Confidence, Suspension,
  Loyalty, Paranoia, Suspicion, Conviction
• Can neuroscience enable us to map neural activity
  during these stages with social activity?

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Long-term Aspiration

• To create and lead a UK Research Institute for
  the examination of trust

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The Meaning and Use of Trust-related terms A
framework of operational definitions
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Trust is

• the psychological state in which
• a party is willing to be vulnerable to the
  actions of another party
• based on the expectation that the other will
  perform a particular action important to the
  trustor
• irrespective of the ability to monitor or control
  that other party
• (Mayer, Davis et al., 1995, p. 712)

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Observations Motivation

• Observations
• Practitioner discourses no trust terms used
• Academic discourses operational definitions vary
  
• Semantics reconciled by academics
• Problem Misunderstanding amongst everybody.
• Implication So how we do rigorous, contextual
  research on trust?
• Solution Integrate the semantics (framework)

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Practitioner Views

• Anecdotal Data

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Trust

• A blend of emotive and risk assessed factors
• having belief in someone or somebody that they
  are working to the best of their ability with you
  or for you (Supervisor 13)
• based around issues of how open people are with
  each other how comfortable they are talking
  about issues relating to work, without other
  people taking advantage of that (Senior Manager
  12)
• Trust is therefore a combination of good faith
  and confidence (Senior Manager 3)

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Distrust

• A definite lack of trust
• a lack of trust is different from distrust in
  that distrust is an extremely negative word,
  implying you actively dont trust someone"
  (Administrator 2)
• distrust is an absolute. There is definitely no
  trust. Trust and distrust are usually opposites
  (Administrator 7)
• Distrust is linked to some ulterior motive or
  deception (Administrator 14)

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Mistrust

• A tentative lack of trust
• needed to be convinced (Senior Manager 3)
• When you dont have all the information to hand
  so dont know all the facts (Administrator 6)
• more ambivalent than distrust (Administrator 7)
• I need to check and be cautious (Administrator
  8)
• A wait and see situation (Administrator 2)

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Back to Basics

• Literature and Research
• Trust is based on
• Cognitive sources Evidence-based
• Affective sources Emotion-based(/-)
• Research Findings
• Issues of absoluteness about ones
  trust-related view
• Proposition
• Trust/Distrust collection of psychological
  states,
• all based on /- affect
• Underpinned by positive, inconclusive, or
  negative evidence about others trustworthiness.
• Assumption
• For every positive there should be an equivalent
  negative state, and vice versa.

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A Framework
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Thank you for listening

• Any questions?