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The Worlds Most Widely Installed Help Desk and
Asset Management Solution
Whats New in Version 7
Presentation will begin shortly
2


The Worlds Most Widely Installed Help Desk and
Asset Management Solution
Whats New in Version 7
Presentation will begin in 4 minutes
3


The Worlds Most Widely Installed Help Desk and
Asset Management Solution
Whats New in Version 7
Presentation will begin in 3 minutes
4


The Worlds Most Widely Installed Help Desk and
Asset Management Solution
Whats New in Version 7
Presentation will begin in 2 minutes
5


The Worlds Most Widely Installed Help Desk and
Asset Management Solution
Whats New in Version 7
Presentation will begin in 1 minute
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We have a new name

• Numara Software, Inc.
• ITS (Formerly Blue Ocean) has been Sold by Intuit
• We were bought for 177M by Intuit and sold for
  200M
• Our new owner is TA Associates from Boston
  (www.ta.com)
• TA is a well respected private equity firm with
  6B in assets
• This will allow us to focus on our growth
• Our focus is and will be on reliable and cost
  effective products and services for IT

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Our Background

• 1991 Blue Ocean Software founded
• 1998 1 Help Desk with over 1 Million Audits

2002 Readers Choice Award and Users
Choice Award
2005 W2KNews Target Award for Best Help
Desk Software
Today Over 45,000 customers worldwide Over 1
million technicians licensed Over 15 million
workstations audited
The Worlds Most Widely Installed Help Desk and
Asset Management Solution
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Core Product Offerings
Automate and control critical help desk and
asset management functions from one integrated
portal
Package, distribute and install software to
laptops desktops and servers anywhere across
the network
Automatically scan and deploy Windows security
patches to multiple workstations from one console
Proactively monitor network health, availability
and performance
Includes Professional Consulting, Training
Technical Support
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Numara Track-It!

• Latest release - Track-It! 7
• New advanced features for the upper end of the
  SMB market
• Software license management
• Automated asset discovery
• Inventory of PC, MAC and non-PC assets
• New installation and configuration wizards
• Add On Modules include
• Track-It! Remote
• Track-It! Mac Audit
• Track-It! KnowledgeBase
• Track-It! LDAP Directory Importer
• Track-It! for Oracle
• Track-It! Self Service Plus
• 3 Editions
• Enterprise
• Professional
• Standard

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Plug Ins

• Event Editor
• Automate recurring Work Orders of any kind
• Preventative Maintenance Scheduler

• Work Flow Engine
• Change Request Authorization for Change
  Management
• End User request for Moves, Adds or Changes
  (ie request new employee) via Self Service
• Purchase Request Approvals

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Numara Track-It! Evolution
Track-It! V7 Auto Discovery Software License
Mgmt Much Easier Setup Central management
console
Track-It! V6.5 Time Zones Trend Reports MSDE
replaces MS Access
Track-It! V6.0 Flexible Scalable Easy to Use
Track- It! V5.0 Enhanced UI Add-on
Self Service Plus SW Distribution
Mac Audit
Track- It! V4.1 International Localized
Add-On Web console Self Service
Track-It! V4.0 Introduction of Enterprise SQL
Server
V3.0 32-bit
V2.0 Win95
V1.0 DOS
1991 1995 1997 2000
2001 2002 2003
2004 2005
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Whats new in Track-It! 7

• Numara Track-It! 7 is shipping
• Simplified Wizard Installation
• Everything is installed and configured, including
  TIMonitor
• All configuration options are now in one place
• TIMonitor, User Synch and PW Reset are in the
  main UI
• New Multimedia Help
• Pulls directly from www.numarasoftware.com for
  dynamic updates of online help and to track
  customer queries
• Supports MS SQL 2005

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Whats new in Track-It! 7

• Auto-Discovery
• Finds all assets on your network, not just PCs
• Not to be confused with Audit
• Uses IP, SNMP and Browse Technologies
• Finds all Workstations types (Windows, MAC,
  Linux, etc)
• Also finds Routers, Switches, Network Printers
  and more
• Managing Assets
• Workstations now called Assets
• Integrates discovered assets into the Inventory
  Module
• Adds an Asset Type Code for better grouping of
  assets
• Can promote a Tracked Item to an Asset for
  visibility

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Whats new in Track-It! 7

• Windows Audit
• Ability to push the agent (formerly workstation
  manager)
• One touch audit capability (push, audit and merge
  results)
• MAC Audit
• Totally re-written
• One Button Install
• Supports IP (instead of Appletalk) on MAC OS
  10.2
• Supports On Demand Auditing
• Supports Road Warriors
• Password Reset
• Improved Performance
• Now Included with Enterprise Self Service SS
  Plus

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Whats new in Track-It! 7

• Software License Management - Enterprise Only
• Group multiple licenses for tracking purposes
• Link purchase information to licensed application
• Track deployed software vs purchased software
• Automatic WO notification when out of compliance
• Automatic notification before expiration
• Manage workstations authorized for licensed
  software
• Quickly determine unauthorized use
• Pre-defined reports

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Also Included

• Professional
• User Synch
• Spell Checking
• Tech views increased from 10 to 15
• 50 named end users of Self Service
• Enterprise
• Software License Management
• Password Reset with Self Service and SS Plus
• Tech views increased from 20 to 30

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• Features to show in Numara Track-It! 7
• Config Wizard
• New Admin Console
• TIMonitor, PWReset and User Synch and in the same
  UI
• Find feature to locate previous ToolsOptions
  functions
• Auto-Discovery
• Not just PCs, but anything on the wire
• Managing Assets
• SLM

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Numara Track-It! 7 Demonstration
Call 800-557-0381 or visit www.numarasoftware.com
The Worlds Most Widely Installed Help Desk and
Asset Management Solution
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How to get your Upgrade

• If you are on Maintenance, all upgrades are
  free!!
• You should have received a letter with details
  on how to download.
• If you are not on Maintenance, contact your
  Technical Account Executive at 800-557-0381.

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Training

• Variety of Topics
• Numara Track-It! 7 Specialist (CTS)
• Numara Track-It! 7 Administrator (CTA)
• Version 7 UPGRADE NEW!
• Crystal 9
• Variety of Offerings
• Tampa, FL Training Facility - Numara
  Headquarters
• Regional Training in a city near you
• Online Web Training
• Check out Training on our website
• www.numarasoftware/support

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Your Opinion Counts

• Submit your Requests
• Built into Numara Track-It! under Help/About
• Rank Enhancements
• Not just yours, but see what has been submitted
  by others and identify what is important to you
• Must be on maintenance to access this feature
• At your fingertips
• www.numarasoftware.com

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Community Forums
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Question Answer Session
Call 800-557-0381 or visit www.numarasoftware.co
m
The Worlds Most Widely Installed Help Desk and
Asset Management Solution