New Mexico Enhanced 911 Program

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• New Mexico Enhanced 911 Program
• Wireless Implementation Project
• Art Rios, Wireless Enhanced 911 Project Manager
  
• Joyce Johnson, Special Programs Bureau Chief
• October 11, 2005

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National Initiative -In the Beginning.

• 1957 a single phone number recommended for
  reporting fires.
• 1968 the 911 digits designated for access to
  emergency responders law enforcement, fire and
  emergency medical service.
• 1973 a national 911 policy established.

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New Mexico Initiative E911 Fund Established.

• 1989 New Mexico passes the Enhanced 911 Act
  (Section 63-9D-1 et. Seq. NMSA 1978) to upgrade
  911 systems to enhanced (E911) systems.
• E911 Fund upgrades equipment at New Mexico PSAPs
  (Public Service Answering Points) providing
  capacity for Enhanced landline 911 service
  statewide.

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Enhanced 911 Building Blocks of Wireless 911

• Components of Basic 911 Service
• three-digit number
• local call taker/dispatcher receives call (PSAP)
• caller location and phone number communicated
  verbally
• Components of Enhanced 911 Service
• three-digit number
• call selectively routed to PSAP
• caller location and phone number displays on
  dispatchers terminal

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National Cell phone usage
EXPLODES

• Consumer cell phone use grows
• E911 cell phone calls increase
• 1996 FCC initiates a series of orders mandating
  wireless service carriers to provide enhanced
  cellular 911 service

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New Mexico responds.

• In 2001--
• Implements a 51 cents per month surcharge each
  subscribers cellular telephone. This charge is
  in addition to the landline surcharges.
• PSAPs statewide begin receiving E911 equipment
  systems upgrades to support wireless cell phone
  technology.

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Phase I and Phase II Wireless Enhanced 911
(WE911) Defined

• Phase I PSAP receives
• callers call back number
• physical address of tower transmitting the call
• tower sector
• Phase II PSAP receives
• callers call back number
• latitude and longitude of the caller (With a
  probability factor)
• screen refresh/updates as caller moves
• automatic visual map of caller location

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Overall Program Goal June 30, 2007

• Equip PSAPs to provide Phase I and Phase II
  Wireless Enhanced 911 (WE911) service for 90 of
  New Mexicos population.
• Resolve NM PSAPs issues
• Equipment limitations
• Local PSAP digital database limitations

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Challenges

• Communication
• Coordination
• Commitment
• Institutionalizing processes relationships

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Constraints

• Communication
• Obtaining buy-in.
• Conveying complex technical issues.
• Reaching diverse groups with varying skill sets,
  knowledge and goals.
• Coordination
• Complex mix of resources.
• Multiple schedules comprise program schedules.
• Inter-dependency of schedules and participants.
• Wireless Service Provider cooperation.

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Constraints

• Commitment
• Lack of local political will, leadership and
  institutional support of E911.
• DFAs State E911 program is a grant program, not
  a regulatory program.
• Sustainable personnel.
• Institutionalizing processes relationships
• Cross-agency participation.
• Continued adherence to required processes.

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NMs WE911 Strategic Approach

• Skilled Resources
• Wireless 911 program manager in place.
• Statewide E911 Program Director search in
  process.
• Knowledgeable Vendors in place.
• Training in place.

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NMs WE911 Strategic Approach....

• Standards Processes
• Standards Procedures for Data Sources
  Contributing to the Statewide 9-1-1 Centerline
  Project adopted.
• Quality Assurance Plan adopted.
• Wireless Working Group/NED process established to
  keep rollout schedule on task.

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NMs WE911 Strategic Approach....

• Date driven schedules.
• Bency Associates selected to complete an IV V
  (independent verification and validation).
• Relationship with General Services Division
  established to implement Security Plan.

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NMs Wireless E911Rollout Today
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FY05 Program Achievements

• 65.6 of NM population served by PSAPs with
  operational Phase I Wireless Enhanced 911
  service.
• 70.8 of NM population served by PSAPs with
  wireless equipment upgrades.
• 5 Counties ready to request Phase II service.

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FY05 Program Achievements.

• 100 dispatcher and 68 GIS personnel complete
  individualized and group trainings on mapping,
  addressing, software usage database management.
• MSAG (Master Street Addressing Guide) error rate
  decreased 44 in past year.
• Selective Routing study complete in 6 counties.

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FY05 Program Achievements.

• Chaves, Lea, Los Alamos, Quay Cibola
  consolidate.
• Legislature amended Act to merge three funds into
  one fund, increasing flexibility of funding
  available for equipment upgrades.
• SS7 tandem capacity increased in Albuquerque
  Las Cruces to provide for redundancy.
• NM received 2005 ESRI Special Achievement in GIS
  Award.

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Goals for FY06

• Equip 11 additional PSAPS in 6 counties.
• Implement Operational Phase I Wireless in 5 more
  PSAPs.
• Implement Phase II Wireless in 14 PSAPs.
• Implement Wireless call mapping in 15 PSAPs.

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Goals for FY06 .

• Correct 50 of remaining PSAP MSAGs to obtain the
  minimum standard of 96 complete.
• Provide minimum of two GIS additional training
  workshops.
• Continue maintenance of the state-wide wireless
  mapping initiative.

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Goals for FY06 .

• Bring Enhanced 911 status to Guadalupe, DeBaca,
  Socorro and Native American Pueblos Tribes .
• Amend E911 Rule to strengthen MSAG and GIS
  standards.

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State of New Mexico WebsiteAnd Contact
Information

• www.e911nm.org
• Art Rios. Wireless E911 Project Manager
• Office [phone]
• Cellular [phone]
• art.rios_at_state.nm.us
• Joyce Johnson, Special Programs Bureau Chief
• Office [phone]
• joyce.johnson_at_state.nm.us

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QuestionsandComments