OVERVIEW OF ARC’S HUMAN RESOURCES OFFERING

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• OVERVIEW OF ARCS HUMAN RESOURCES OFFERING

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• ARCs HR service line is partnered with the
  Department of the Treasurys HR Connect Program
  Office (HRCPO)
• The partnership is recognized by OPM as a Human
  Resources Line of Business (HR LOB) Shared
  Service Center
• Depending on the needs of the customer, this
  partnership allows us to bring our respective
  strengths (ARCs functional expertise and HRCPOs
  personnel system HRConnect) together or allows
  us to work independently

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• The Advantages of ARCs HR Service Offering
• ARCs focus on providing broad functional support
  Our focus is offering strong functional HR
  support in response to customer demand.
• Our staff HRODs staff size is currently at
  approximately 225. Our customers benefit from
  our minimal turnover and ability to attract
  well-qualified staff.
• Dedicated customer support - Our customers have
  staff dedicated to support their needs.
• Our experience Thanks to the diversity of our
  customers, our customers benefit from our
  experience with customers with varied missions,
  types of positions, and needs.
• Our flexibility While we enjoy our
  relationships with HRCPO, the National Finance
  Center, and Kronos, ARC has the flexibility to
  explore new possibilities.

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• Our Services
• Personnel Actions Processing and Recordkeeping
• Pay and Leave Administration and Workers
  Compensation
• Staff Acquisition and Position Classification
• Labor and Employee Relations
• Employee Benefits and Awards
• Personnel Security
• HR Systems Help Desk and Reporting

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• Personnel Actions Processing and Recordkeeping
• Customer implementations, including full-scale
  payroll conversions
• Processing personnel actions and payroll
  documents
• Handling employee garnishments, child support,
  alimony, and administrative payments
• Working with our payroll office (NFC) to support
  the needs of our customers
• Recordkeeping for both the traditional hardcopy
  personnel folders and the new electronic
  personnel folders, based on the customer's needs

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• Pay and Leave Administration
• Implementations onto our federalized, automated
  time and attendance platform
• System training
• Administering the time and attendance system
• Working with our payroll provider to resolve
  issues and otherwise ensure employees get paid
• Providing advice and support to our customers on
  a variety of pay and leave issues and programs
• Workers Compensation
• Advising both employees and management in dealing
  with workplace injuries or illnesses
• Assisting customers in managing their work injury
  program by managing the claims and ensuring
  employees are returned to work promptly

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• Staff Acquisition
• Working with customer merit promotion plans and
  bargaining unit agreements and carrying out
  delegated examining responsibilities
• Advising hiring officials on the various hiring
  programs and the intricate Federal staffing
  process
• Handling the hiring process from the preparation
  and posting of the vacancy announcement to making
  the job offer
• Position Classification
• Working with managers in describing duties and
  responsibilities and finalizing position
  descriptions
• Classifying a full range of positions
• Conducting desk audits
• Providing advice and guidance related to
  position classification

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• Labor and Employee Relations
• Working with supervisors to address conduct and
  performance issues which includes assisting
  supervisors get through the complex requirements
  of disciplinary and adverse actions
• Assisting supervisors and managers in meeting
  labor relations obligations such as ensuring
  bargaining obligations are met as well as
  addressing grievances and unfair labor practice
  charges

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• Employee Benefits and Awards
• Advising and assisting employees with the
  various benefits programs such as the Thrift
  Savings Plan, flexible spending accounts, health
  insurance, life insurance, and retirement
  programs
• Administering customer award programs

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• Personnel Security
• Managing customer-required pre-employment
  suitability inquiries and background
  investigations in close coordination with OPM
• Coordinating pre-employment drug testing and
  physical examination programs

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• HR Systems Help Desk
• Provides support desk services to HR Connect,
  TLMS, E52, and webTA customers
• Maintains HR customer pages on the ARC website
  and on PD Web
• HR Reporting
• Creates recurring HR reports
• Develops ad hoc reports, upon request, from NFC,
  webTA, and HRConnect
• Serves as NFC security officer
• Queues, downloads, and distributes routinely
  scheduled NFC pay period reports to HR and
  customers

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• ARCs Non-Treasury Human Resources Customers by
  Service Line

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• ARCs Treasury Human Resources Customers by
  Service Line

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Major Initiative eOPF (OPMs electronic Official
Personnel Folder initiative) - ARC has
implemented customers already on eOPF, assisted
existing customers in completing their migration,
and is making plans with the remaining customers
to migrate.
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For more information Contact Nancy Smith, HROD
Director, at 304-480-8299 or at
Nancy.Smith_at_bpd.treas.gov