SCHOOL CULTURE Relationships Communication Support

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SCHOOL CULTURERelationshipsCommunicationSuppor
tProfessional LearningTraditions
RitualsCelebrations RecognitionExpectations
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Voices from the InsideA Report of
Schoolingfrom the InsideThe Institute for
Education in Transformation at the Claremont
Graduate School, 1992
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Schooling is a series of relationships
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18 Month Study4 Urban/Suburban Public
SchoolsParticipantsStudents, Teachers,
Administrators, Parents,Custodians, Secretaries,
Security Guards, Day-Care Workers, Cafeteria
Workers, School Nurses, and Others Inside the
School
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Voices from the InsideSeven Major Problem
AreasRelationshipsRace, Culture, and
ClassValuesTeaching LearningSafetyPhysical
EnvironmentDespair, Hope, Change
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Jigsaw Expert Groups

• 1 Relationships--Teachers
• Relationships--Classified Staff Parents
• Relationships--Students
• Teaching Learning and
• Despair, Hope, Change
• 5 Physical Environment Safety
• 6 Race, Culture, Class and Values

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Communication is Critical for Trusting
RelationshipsPerceptual FiltersLadder of
InferenceInterpersonal Skills
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How strong is the support system in our school?
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Team BrainstormSchool Culture Record ideas
about potential mentoring activities that could
work in our school.
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This place hurtsmy spirit.
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Trust is belief in and reliance on another person
developed over time.
Empathy--Is the ability to put oneself in
anothers shoe to view a situation from the
perspective of the other person to see through
his/her eyes to know where he/she is coming
from. Empathy is cognitive--understanding the
feelings of another person. Respect--Is
showing personal regard and support for another
individual listening reflectively, acting
nonjudgmentally exhibiting confidence in
another persons ability to solve their own
problems. Warmth--Is synonymous with caring is
communicated primarily in nonverbal ways through
gestures, posture, tone, expressions verbal
interactions reflect concern and personal
interest. Genuineness--Is reflected in honesty
taking responsibility for ones own behavior is
reflected when there is congruence between inner
feelings and outward expressions. Genuineness in
interpersonal relationships seems to increase
over time. Self-Disclosure--Is sharing personal
information about out of school activities and
interests, about situations that were
challenging, about mistakes that were made is
revealing feelings. Keeping Commitments,
Behaving Consistently, Maintaining
Confidentiality, Being Visible and Accessible
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Trust can be seriously damaged when one party in
the relationship is--
Discourteous Disrespectful Makes Value
Judgments Overreacts Acts Arbitrarily Threatens Is
Personally Insensitive
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What actions and behaviors promote trust?

• What actions and behaviors damage trust?

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Implications for Novice Teachers in Your
Schools--
What can we learn from Voices that will
positively influence what we will do tomorrow?