The Passionate Pursuit of Perfection - PowerPoint PPT Presentation

1 / 30
About This Presentation
Title:

The Passionate Pursuit of Perfection

Description:

The Passionate Pursuit of Perfection – PowerPoint PPT presentation

Number of Views:300
Avg rating:3.0/5.0
Slides: 31
Provided by: odceCl
Category:

less

Transcript and Presenter's Notes

Title: The Passionate Pursuit of Perfection


1
The Passionate Pursuit of Perfection
  • Kent Rice
  • Toyota Motor Manufacturing Canada

2
Toyota Motor Manufacturing Canada Inc. (TMMC)
Cambridge, ON
Woodstock, ON
3
TMMC Milestones
4
TMMC Family
Lexus RX 350
Toyota Matrix
Toyota Corolla
Toyota RAV4
5
TMMC Customers
  • Through our sales companies,
  • Toyota Canada Inc. and Toyota
  • Motor Sales Inc., our vehicles
  • are sold in
  • Canada
  • USA
  • Mexico
  • Guam
  • Puerto Rico
  • Germany (NATO)

Canada
U.S.A.
Alaska
Hawaii
TMS
Mexico
Guam
Puerto Rico
6
TMMC Quality Awards

  • AJAC Award

  • Best Vehicle Built in Canada

  • 1989, 1990, 1991 Toyota Corolla
  • J.D. Power Initial Quality Survey (IQS)
  • Assembly Plant Awards TMMC
  • GOLD 1991, 1995, 1996, 2001
  • SILVER 1992
  • BRONZE 1993, 2000
  • Segment Awards
  • Corolla 2001, 2002, 2004, 2006
  • RX 350 2005, 2007, 2008

7
TMMC Employer Awards
  • Canadas Top 100 Employers
  • for 5 consecutive years
  • (2005 2009)
  • Waterloo Areas
  • Top 10 Employers
  • 2009
  • Canadas Greenest Employers
  • 2008, 2009

8
TMMC Welcomes LEXUS
Lexus RX 330 SUV was first produced in Japan in
1999 as one of the family of luxury Lexus
vehicles
9
TMMC Welcomes LEXUS
  • April 5th, 2000
  • Toyota Motor Corporation announces that TMMC,
    based on outstanding quality and productivity,
    had won the right to build the first Lexus
    outside of Japan

10
TMMC Welcomes LEXUS
September 26th, 2003 1st Canadian Lexus RX 330
luxury sport utility vehicle rolls off the line
in Cambridge, Ontario

11
The Lexus Covenant


Lexus Mindset
Lexus Skillset
12
Listening to Customers
  • Voice of the Customer

13
Customer Expectations
14
Customer Expectations

15
Customer Expectations

16
Matching Expectations

17
Matching Expectations

18
Exceeding Expectations

19
The new customer designed 2010 RX 350
February 3rd, 2009 TMMC celebrates the first
Lexus model change in Cambridge and new 2010
Lexus RX 350 SUV
20
Lexus Customer Satisfaction
Test driving the new model

21
TMMC 7 Mudas
  • MUDA is a Japanese word that means waste (any
    non-value added activity)
  • For any company to remain competitive during
    these unstable economic times, they must remain
    customer focused eliminate muda
  • At Toyota, we have identified 7 mudas

22
TMMC - 7 Mudas
1. OVERPRODUCTION
23
TMMC - 7 Mudas
2. INVENTORY

24
TMMC - 7 Mudas
3. UNNECESSARY CONVEYANCE

25
TMMC - 7 Mudas
4. OVERPROCESSING

26
TMMC - 7 Mudas
5. WAITING

27
TMMC - 7 Mudas
6. UNNECESSARY MOVEMENT

28
TMMC - 7 Mudas
7. DEFECTS

29
Lexus Customer Satisfaction


30
(No Transcript)
Write a Comment
User Comments (0)
About PowerShow.com