Title: The Passionate Pursuit of Perfection
1The Passionate Pursuit of Perfection
- Kent Rice
- Toyota Motor Manufacturing Canada
2Toyota Motor Manufacturing Canada Inc. (TMMC)
Cambridge, ON
Woodstock, ON
3TMMC Milestones
4TMMC Family
Lexus RX 350
Toyota Matrix
Toyota Corolla
Toyota RAV4
5TMMC Customers
- Through our sales companies,
- Toyota Canada Inc. and Toyota
- Motor Sales Inc., our vehicles
- are sold in
- Canada
- USA
- Mexico
- Guam
- Puerto Rico
- Germany (NATO)
Canada
U.S.A.
Alaska
Hawaii
TMS
Mexico
Guam
Puerto Rico
6TMMC Quality Awards
-
AJAC Award -
Best Vehicle Built in Canada -
1989, 1990, 1991 Toyota Corolla - J.D. Power Initial Quality Survey (IQS)
- Assembly Plant Awards TMMC
- GOLD 1991, 1995, 1996, 2001
- SILVER 1992
- BRONZE 1993, 2000
- Segment Awards
- Corolla 2001, 2002, 2004, 2006
- RX 350 2005, 2007, 2008
7TMMC Employer Awards
- Canadas Top 100 Employers
- for 5 consecutive years
- (2005 2009)
- Waterloo Areas
- Top 10 Employers
- 2009
- Canadas Greenest Employers
- 2008, 2009
8TMMC Welcomes LEXUS
Lexus RX 330 SUV was first produced in Japan in
1999 as one of the family of luxury Lexus
vehicles
9TMMC Welcomes LEXUS
- April 5th, 2000
- Toyota Motor Corporation announces that TMMC,
based on outstanding quality and productivity,
had won the right to build the first Lexus
outside of Japan
10TMMC Welcomes LEXUS
September 26th, 2003 1st Canadian Lexus RX 330
luxury sport utility vehicle rolls off the line
in Cambridge, Ontario
11The Lexus Covenant
Lexus Mindset
Lexus Skillset
12Listening to Customers
13Customer Expectations
14Customer Expectations
15Customer Expectations
16Matching Expectations
17Matching Expectations
18Exceeding Expectations
19The new customer designed 2010 RX 350
February 3rd, 2009 TMMC celebrates the first
Lexus model change in Cambridge and new 2010
Lexus RX 350 SUV
20Lexus Customer Satisfaction
Test driving the new model
21TMMC 7 Mudas
- MUDA is a Japanese word that means waste (any
non-value added activity) - For any company to remain competitive during
these unstable economic times, they must remain
customer focused eliminate muda - At Toyota, we have identified 7 mudas
22TMMC - 7 Mudas
1. OVERPRODUCTION
23TMMC - 7 Mudas
2. INVENTORY
24TMMC - 7 Mudas
3. UNNECESSARY CONVEYANCE
25TMMC - 7 Mudas
4. OVERPROCESSING
26TMMC - 7 Mudas
5. WAITING
27TMMC - 7 Mudas
6. UNNECESSARY MOVEMENT
28TMMC - 7 Mudas
7. DEFECTS
29Lexus Customer Satisfaction
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