Title: MSL-KOL Engagement: Measuring Success
1MSL-KOL Engagement Measuring SuccessMarket
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2MSL-KOL Engagement Measuring Success
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- Its difficult to quantify. Its role
constantly changes. And despite all efforts to
gain transparency, the field of medical science
liaison (MSL) remains an elusiveseemingly
immeasurableyet undeniable value-added role in
the pharmaceutical industry.In this latest
report, FirstWord Dossier tackles the intangible
nature of MSL work to describe not only the
obstacles to identifying appropriate,
attributable and transparent metrics, but how to
develop them so that they align with corporate
objectives.Report OverviewWhile contributing
significantly to company success, quantifying
what MSLs do has always proven elusive. In MSL
Metrics Measuring Success, FirstWord unravels
the subtle impact of the MSL field force. The
report reviews the main quantitative and
qualitative metrics used to measure achievement,
offers insight into how MSLs specialiseand the
drawbacks that may representand examines the
structure of successful MSL programmes. Concisely
written, the report offers the industry
clear-sighted, practical strategies for creating
a solid approach to measuring MSL success.Key
Report FeaturesDiscussion of the evolution of
the MSL role and their relationships with
researchers, payers and governmentFeedback from
KOLs on what they want from MSLsDiscussion of
generic versus targeted metricsData on the main
quantitative and qualitative metrics used by
industryThe pros and cons of MSL field force
specialisationHow to align MSL metrics with
corporate and medical affairs objectives
3- Who Would Benefit From This Report?Medical and
scientific affairs managersGlobal medical
affairs managersSales and marketing
managersProfessional and medical science liaison
officersKey account and territory
managersCommunications and technology support
teamsHealth outcomes managersExpert
ViewsJane Chin, founder of the MSL Institute
and managing partner of 9PillarsEric Kassel,
senior scientific medical director,
AllerganAndrew Lam, senior MSL, Shire Human
Genetic TherapiesDoral Fredericks, head of
medical affairs, ISTA PharmaceuticalsAshok
Bhaseen, head of sales and marketing,
PediaPharmDr Robin Winter-Sperry, president and
CEO, Scientific AdvantageCameron Tew, director,
Best Practices LLCDrew Macgregor, medical
operations manager, Bristol-Myers Squibb
EuropeVice-president of Medical and Scientific
Affairs, Company AKey QuotesA company will
never say, because of the MSL, the sales team
have gotten this much market share because the
FDA doesnt look kindly on that. But that doesnt
mean it doesnt happen. There are companies that
will use MSLs very heavily to support the sales
force. Jane Chin, founder, MSL Institute and
managing partner of 9PillarsNobody really
knows of a good way to do MSL metrics. We dont
want to use the same metrics as the sales
organisation, but how do we measure MSL success
without being able to have defined outcomes?
Doral Fredericks, vice-president, Medical
Affairs, at specialty company, ISTA
Pharmaceuticals
4 Nobody in MSL land leadership likes to
hear it, but you have to customise the data for
what your stakeholders want. Whos asking for the
value? What do they think the value is? What are
they looking for to see value? Then you have to
fill that with numbers and thats how you report
it on a quarterly or whatever basis. Eric
Kassel, vice-president of global medical affairs,
UCBKey BenefitsExpert insight from key players
in medical affairs on the most appropriate and
effective metricsPractical tips for measuring
quantitative and qualitative resultsAccess to
the MSL perspective, case studies and building
effective MSL programmes
5- MSL programmesCase study Showing internal
valueBuilding blocksWhat data needs to be
captured?Development plansFrequency of
visitsVersatilityCapacity planningReactive
workChanging company needsThe scorecardThe
MSL perspectiveCareer progressionScientific
voice of a companyAcknowledgements
- Executive summaryMSLs are not sales repsEyes
and ears of the companyA diversifying
roleIncreased competition to engage with
KOLsInadequate metrificationMeasuring MSL
successCounting numbersQuantitative
metricsQualitative metricsThe language of
numbersSatisfying internal stakeholdersConstant
adjustmentsMaking sense of the numbersHow MSLs
are deployedAreas of specialisationMSLs in
clinical researchEngaging payersGovernment
affairsSpecialisation versus flexibilityIs
therapeutic specialisation necessary?Segmenting
KOLsWeeding out the good from the badTailoring
the metrics
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