Comparison of COBIT and ITIL

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Comparison of COBIT and ITIL

• By
• Thomas Lee
• Steve Adams

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What is ITIL

• Information Technology Infrastructure Library
• ITIL consists of a series of books giving
  guidance on the provision of quality IT services,
  and on the accommodation and environmental
  facilities needed to support IT. ITIL has been
  developed in recognition of organizations'
  growing dependency on IT and embodies best
  practices for IT Service Management.

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What is ITIL (cont)

• Many of ITILs concepts are from four volume
  series called Management System for Information
  Systems by Author named Edward A. Van Schaik. It
  was compiled in 1985 in IBM, Schaik used
  reference from Managing the Data Resource
  Function by Richard L. Nolan (1974)

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History

• Originally developed by United Kingdom Government
• ITIL version 1 was developed under Central
  Computer and Telecommunications agency (CCTA).
  It was titled Government Information Technology
  infrastructure Management Methodology (GITMM).
  GITMM was expanded to 31 volumes over the year
  project initially directed by Peter Skinner and
  John Stewart at the CCTA. The change of title
  came about due to foreign interest of GITMM and
  as guidance and not a formal method.
• Although ITIL was developed in 1980s, It wasnt
  till mid 90s that ITIL was widely adopted.

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Service Support Goals for ITIL

• 1) Service desk
• 2) Incident Management
• 3) Problem Management
• 4) Change Management
• 5) Configuration Management
• 6) Release Management

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Service Delivery Goals for ITIL

• 1) Capacity management
• 2) Availability management
• 3) Financial management of IT services
• 4) Service level management
• 5) IT service continuity management

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Determining need for ITIL

• Each Category has specific goal set in order to
  compare companys current level of service with
  goals of subcategories of Service support.
  Generally speaking more goals company is missing
  the more likely it is that company need ITIL.

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Levels of ITIL
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Comparison to COBIT

• COBIT
• Control Focused
• Uses IT metrics
• Used by auditors in SOX
• Critical Success Factors

• ITIL
• Strong concentration on processes
• Security is very important component
• Focused on Service Delivery

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Comparison to COBIT (cont)

• Although there are many different control
  frameworks out there, many of them have ITIL at
  their core. With COBIT for example, 45-50 of the
  control objectives are covered within ITIL. In
  particular, ITILs Service Support and Service
  Delivery processes address almost a dozen
  specific control objectives
• Troy DuMoulin
• Managing Consultant Pink Elephant

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Manager Recommendation

• We would recommend that the managers use some
  combination of COBIT and ITIL
• In attempts to comply with Sarbanes-Oxley
  managers must use all resources available to
  ensure their IT is being run both efficiently and
  securely

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Citations

• http//www.itilcommunity.com/
• http//www.itil.org/en/
• http//en.wikipedia.org/wiki/ITIL
• http//www.itil-officialsite.com/home/home.asp
• http//www.itil-itsm-world.com/
• http//www.nextslm.org/itil/itil_sarbanes.htm