Opus Group, LLC

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Consulting and Management Services
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Company Background

• Founded in 2006 Small Minority Owned Business
• Serving Customers in multiple industries
• Public Sector
• Non-Profit
• Commercial
• Niche Areas
• Management Consulting
• Enterprise Architecture
• Customer Relationship Management Strategy
  Implementation
• Case Management Strategy Implementation
• Business Intelligence Strategy Implementation
• Enterprise Application Integration

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Public Sector Designation

• SBA Designated Small Minority Owned Business
• SBA 8(a) Certification anticipated in May 2010
• NAICS Codes 541611, 541511, 541512, 541513, and
  541519
• DUNS 627068377
• CAGE Code 4K9P1
• PSC/FSC Code R425
• GSA IT 70 Schedule Holder GS-35F-0516U
• State of Virginia Small Business Certification -
  SWaM 666478
• State of Maryland Small Business Certification
  MBE/DBE DOT MBE 08-570

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Customer and Partner Ecosystem
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Corporate Mission
Ensure Customer Satisfaction and Deliver
Exceptional Value to Our Customers How do we meet
this mission?
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Consulting Services

• Business Solution Expertise
• Software Evaluation and Analysis
• Customer Relationship Management Case
  Management Oracle Siebel Salesforce.com
• Business Intelligence (BI)/Analytics Siebel
  Analytics Oracle Business Intelligence
  Enterprise Edition (OBIEE)
• Implementation
• Strategic Planning
• Project Management
• Solution Design
• Technical Architecture
• Integration
• Upgrade Services
• Testing
• End-User Training
• Operations and Maintenance
• Enterprise Architecture
• Improve agency collaboration customer
  experience
• Measurable performance business outcomes.
• Alignment of Strategy, People, Process,
  Technology Governance

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Corporate Customer Experience

• Software Evaluation, Analysis Implementation
  Business Intelligence Analytics
• Blood Donor Relationship Management
• Disaster and Relief Management
• Modernizing Inter-Country Adoption
• Center of Excellence Implementation
• Solution Engineering Center Implementation
• MC311 Program Management Solutions Architecture

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Business Intelligence / Enterprise Reporting

• Evaluated and assessed several COTS Business
  Intelligence (BI) Tools and manage enterprise
  reporting implementation that will meet the
  agencys current and future enterprise reporting
  needs. That is to provide the agency and its
  users a centralized, enterprise level Business
  Intelligence tool to access multiple data
  sources.
• Evaluated four selected COTS BI Tools with the
  following criteria including
• Product Architecture
• BI Capability - Information Delivery
• BI Capability - Integration
• BI Capability - Analysis
• Section 508 Compliance
• Vendor viability
• Scored each BI tool based on the above categories
  and agencys high level reporting, technology and
  enterprise architecture requirements
• Researched and reviewed Gartner Reports in
  conjunction with the assessment.
• Identified stakeholders to participate in
  vendors product demonstration
• Established Pilots to further evaluate product
  capabilities and degree of fit against the
  agencys requirements including functional,
  technical and enterprise architecture
  requirements.

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Business Intelligence / Enterprise Reporting

• Upon conclusion of the assessment, a pilot
  (Release 1.0) was implemented to further assess
  BI reporting capabilities of Oracle Business
  Intelligence Enterprise Edition (OBIEE).
  Release 2.0 brought the pilot into full
  production status with additional actionable and
  intelligent reporting capabilities.
• Utilized the following standards methods
• USCIS ITLM SDLC Methodology
• Service Oriented Architecture
• Federal Enterprise Architecture
• Leveraged the following technology
• OBIEE 10.1.3.4 BI Answers, BI Publisher, BI
  Scheduler
• Web Logic
• Microsoft Active Directory
• VMWare
• Oracle RDBMS
• Performed the following roles responsibilities
• Project Management
• Requirement Analysis
• Design, Development, Testing, Deployment, and End
  User Training
• Operations and Maintenance

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Blood Donor Relationship Management

• Provided planning, design, and implementation
  services to ARCs Blood Donor Relationship
  Management (DRM) implementation, running Oracles
  Siebel 7.8 CRM and Business Intelligence/Analytics
  . DRM provides donor market segmentation,
  campaign, appointment scheduling, CTI and
  service management capabilities.
• Produced an Analysis of CTI Solution
  Alternatives deliverable, providing integration
  options to be used with the DRM application.
• Provided estimated CTI integration project plans
  and implementation activities to project
  managers, department directors and implementation
  managers.
• Provided technical architecture, requirements,
  and design guidance to program management office,
  department directors, and implementation managers
  regarding Siebel 7.8 supported CTI solutions and
  best practices.
• Provided assessment of Siebel Marketing and
  Business Intelligence/Analytics business
  requirements against current and future DRM
  process and data architectures.

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Disaster and Relief Management

• Assisted with the implementation American Red
  Cross Customer Assistance System (CAS)
  application running on Oracles Siebel 7.7. This
  is a response and case management application
  facilitating aid and relief to disaster victims.
• Assisted with Knowledge Management (KM) of
  current intake and operational processes.
• Managed project plans and coordinate activities
  with program management office, department
  directors, and managers.
• Developed CRM implementation best practices and
  implemented across departments.
• Assisted in the facilitation of enterprise
  architectural frameworks, development, and
  implementation standards.
• Managed application development cycles and
  releases.
• Provided overall technical guidance to technical
  architecture and development teams.
• Assisted with assessment of Two-Factor
  Authentication (T-FA) proof of concepts for
  piloting identity management solutions.

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Modernizing Inter-Country Adoption

• Implemented electronic Inter-Country Adoption
  case management system with fully integrated
  biometric enumeration process.
• Advise key customer stakeholders and project team
  members in solution architecture and project
  management during full implementation lifecycle.
• Architected and implemented biometric integration
  solution between the Inter-Country Adoption case
  management and DHS biometric identification
  system (US-VISIT IDENT) via USCIS Enterprise
  Service Bus (ESB).
• Provided server sizing and architecture planning
  support during project initiation and maintenance
  phase.
• Provided deployment and release planning support
  to customer and partners.

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Center of Excellence (COE)? Implementation

• Established and managed a COE team of technical
  and business experts with key technology
  components consisted using Siebel Product Suite
  (Case Management, Data Analytics, UCM, and UAN)
  and Tibco, Documentum, Vignette, and back-end
  legacy systems.
• Developed Siebel application architecture
  artifacts maintained Siebel implementation
  related standards and guidelines.
• SDLC
• Architecture Standards
• Configuration
• Testing
• Deployment
• Dedicated to enable successful USCIS enterprise.
• Implementations on Siebel Case Management.
• Established key building blocks and excellence in
  common data model, architecture standards, and
  best business and Siebel Application process
  practices across enterprise with multiple
  projects.

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Solution Engineering Center Implementation

• Established and managed USCIS SEC - key
  technology components consisting of Siebel
  Product Suite (Case Management, Data Analytics,
  UCM, and UAN) Tibco, Documentum, Vignette, and
  back-end legacy systems.
• Implemented a Service Oriented Architecture (SOA)
  proof of concept within the USCIS enterprise.
• Established and managed USCIS SEC - key
  technology components consisting of
• Siebel Product Suite (Case Management, Data
  Analytics, UCM, and UAN)?
• Tibco, Documentum, Vignette, and back-end legacy
  systems
• Provided preview of new technology.
• Prototyped and demonstrated Siebel Case
  Management business use cases.
• Provided project quick start capability.
• Increased staff expertise.
• Provided Knowledge Transfer.
• Accelerated Time to Market capability.

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MC311 Program Management Montgomery County, MD

• Provided program direction and solutions
  architecture of the MC311/CRM initiative. Created
  a Strategy MC311 Program Blueprint, driving
  implementation value based on expected business
  outcomes, measures and KPIs
• Developed and provided on-going refinement to a
  CRM Business Case and Strategic Plan
• Identified and recommended policies, best
  practices and processes, systems, information
  management and technology necessary to improve
  the provision of government services to customers
• Initiated efforts necessary to communicate the
  Countys CRM philosophy and direction to decision
  makers and managers across all County Departments
  to build consensus for adopting and implementing
  the CRM Strategic Plan
• Oversaw and managed the process for acquiring,
  implementing and integrating software solutions
• Coordinated the MC311 Systems Technical Staff
  Organizational Development in conjunction with
  the Department of Technology Services
• Coordinated and resolved compatibility issues
  with the Countys Enterprise Resource Planning
  (ERP) project
• Managed the full systems development life cycle
  (SDLC) of the program Administration, budget
  development, planning and scheduling,
  implementation, project execution, tracking and
  updating, and contract management

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Technology, Frameworks, Methodologies
Enterprise Architecture
Federal Enterprise Reference Models
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Executive Leadership

• Alex Guo Managing Member
• Mark Damjan Managing Member
• John Park Managing Member

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Executive Leadership Profile
Alex Guo, CPA Managing Member Alex is one of
the three Founding members of Opus Group LLC. He
possesses over 15 years of full life cycle
information system implementation experience
including project management, CRM solution
architecture, ERP solution architecture, business
analysis, design, development, testing, training
and deployment. His functional, technical and
management experience spanned across commercial
sector businesses, non-profit organizations and
government agencies. His proven thought
leadership and experience has earned many
customer satisfaction success stories. Prior to
founding Opus Group LLC, he held senior level
positions in both management consulting and
software product companies including
PricewaterhouseCoopers (Cooper Lybrand), Oracle
Corporation and Siebel Systems.
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Executive Leadership Profile

• Mark Damjan Managing Member
• Mark is an experienced manager and solutions
  implementation specialist with over 22 years of
  experience in Information Technology. His
  experience spans the lifecycle of software
  products, systems and services. With extensive
  experience in software implementation, his
  expertise also includes Services business
  development, enterprise architecture frameworks,
  project delivery, system analysis, data
  modelling, and database application
  design-development-administration. He also has
  extensive knowledge managing and implementing
  business processes and technical solutions on
  Oracles Siebel Customer Relationship Management
  (CRM), Investigative and Benefits Case management
  applications and ERP solutions.
• Mark brings his senior leadership skills in
  management, Service business development and
  hands-on implementation from senior level
  positions in both management consulting and
  software product companies including Booz Allen
  Hamilton, Accenture, Oracle Corporation and
  Siebel Systems prior to co-founding Opus Group
  LLC.

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Executive Leadership Profile

• John Park Managing Member
• John is one of the three Founding members of
  Opus Group LLC. His 17 years of information
  technology experience are very diverse and
  comprehensive. They include project management,
  enterprise technical architecture, solution
  architecture, business analysis, design,
  development and integration. His thought
  leadership are proven and has produced numerous
  customer success stories.
• His functional, technical and management
  experience spanned across commercial sector
  businesses, non-profit organizations and
  government agencies.
• Prior to founding Opus Group LLC, he held senior
  level positions in both management consulting
  and software product companies including Deloitte
  Touche Consulting, Clarkson Consulting, Oracle
  Corporation and Siebel Systems.

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Contact Us
Headquarters Opus Group LLC 2020 Pennsylvania
Avenue, NW 313 Washington, DC 20006 Phone
[phone] (OPUS) Fax [phone]
(OPUS) Email opusgroup_at_opusgroupllc.com Web
page www.opusgroupllc.com