Cover page Intelligent Conversational Agents for Information

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Cover page
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Intelligent Conversational Agents for
Information Resource Discovery John Wanserski,
Deputy Director, Kurt F. Wendt LibraryUW-Madison
Joe Rheaume, B.S. Computer Science, UW-Milwaukee

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Peter Plantec site
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Ordinary Magic
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Virtual Humans book
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Kurzweil AI.net
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1950 2004
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NS-5
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The 3 Laws of RoboticsFrom I, Robot by Isaac
Asimov, c1950

• May not injure a human being or allow a human
  being to come to harm.
• Must obey orders by humans except where such
  orders would conflict with the First Law.
• Must protect its own existence if it does not
  conflict with the First or Second Law.

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Knowledge-on-Demand

• Makes the virtual university a reality.
• Requires switch from traditional lectures to
  communication technologies.
• Necessitates justification of the economic
  feasibility of expensive systems.
• Requires students to feel comfortable and
  trusting in a virtual setting.

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Intelligent Internet

• Advances in speech recognition
• Artificial intelligence
• Virtual environments
• Flat wall monitors
• Smart computing power
• The Futurist The Intelligent Internet in
  Government Computer News, June 28, 2004
• http//www.gcn.com/vol1_no1/daily-updates/26338-1.
  html

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Intelligent Internet

• Reliable speech recognition by 2010.
• Lands End, Amtrak, etc. replacing keypad-menu
  call centers with speech-recognition systems.
• Virtual robots/environments will populate the Web
  by 2010.
• TeleLiving - conversational human-machine
  interface for shopping, working, educating,
  entertaining, and conducting social
  relationships.
• Waldorf-Astoria Hotel in NYC leases
  videoconferencing system (5x7) for virtual
  meetings from remote locations.
• Internet search engines operate voice-recognition
  systems.
• UCLA creates virtual ancient Rome. 3-D images of
  reconstructed temples, monuments, and plazas as
  in Rome 2,000 years ago.

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UCLA Cultural VR Lab
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Turing TestAlan M. Turing (1912-1954)

• The interrogator is connected to one person and
  one machine via a terminal.
• The task is to find out which of the two
  candidates is the machine, and which is the human
  only by asking them questions.
• If the machine can "fool" the interrogator, it is
  intelligent.

http//cogprints.ecs.soton.ac.uk/archive/00000499/
00/turing.html
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Turing test page
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What is a Chatterbot?

• A program that attempts to simulate typed
  conversation.
• Aim is to temporarily fool a human into thinking
  they were talking to another person.

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Socially Intelligent Interfaces

• Increase memory and learning
• Increase trust
• Promote continuity across interactions
• Create feelings of friendliness liking
• Increase sense of personalized experience
• Engaging

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Social Performance

• Interfaces need to be polite
• Express emotions appropriately
• Acknowledge the shared interaction
• Demonstrate enthusiasm
• Persuade, congratulate, critique

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Natural Language Exchanges

• Written options using dialogue window
• Spoken -- using text-to-speech translations
• Conversational with language input window

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A.L.I.C.E directory of bots on the web
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VHost SitePal
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SitePal fees
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SitePal development module
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SitePal tutorial
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VHost FAQ Demo
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IKEA Help Center
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LivePerson case study
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Altared Lives Radio
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American Accent Training
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L.A. Private Eye
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Urban Innovation U. Michigan
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Windy City TV
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Speak2Me
http//www.speak2me.net/
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Tabletopia
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People putty
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Haptek examples
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TCS translations
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Haptek corporate site
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Haptek products
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Hapteck full-body demo
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Hapteck full-body demo 2
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Hapteck full-body demo 3
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Hapteck full-body demo 4
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Yapanda site
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Microsoft agent site
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Merlin
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Merlin UW-Madison Libraries
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Merlin Patent FAQ
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Merlin Wendt Library
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Virtual Human (VH) - UW-Madison Libraries
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VH - Google
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VH - MadCat
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VH - MadCat title
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VH - Patent numbers
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VH - left side
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VH - right side
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VH - CAD version
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VH CAD side view
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VH CAD development
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Reference database
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Live Help unavailable
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Cyber-Intelligence

• Existence of robots lead to questions about human
  nature
• All real problems are caused by humans?
• Intelligence arising directly from computers?
• An ecology of computing machines?
• Martell, C.R. The disembodied librarian in the
  digital age. College Research Libraries v. 61
  no. 1 (January 2000) p. 10-28