Professionalism

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Professionalism

• Lynn Lawrence, CPOT, ABOC

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Congrats! Para of the South

• From West Virginia
• Belinda Coberly

The other lady is her sisterjust kidding, its
her daughter Tess!
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Communication

• While attending a marriage seminar on
  communication, David and his wife listened to the
  instructor declare, It is essential that
  husbands and wives know the things that are
  important to each other.
• He addressed the man, Can you describe your
  wifes favorite flower?
• David leaned over, touched his wifes arm gently
  and whispered, Pillsbury All-Purpose, isnt it?

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Overview Cont

• Define Professionalism
• Determining who is a Professional
• Elements of Professionalism
• Hindrances to Professionalism
• How to instill professionalism at work
• How to get others to see you as a professional

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Professionalism

• Webster the conduct, aims, or qualities that
  characterize or mark a profession or professional
  individual
• Lynn someone that has learned a skill,
  understands its importance, and continually
  strives to improve upon it through education and
  on-the-job training
• Sports, medicine, law, technical skills,

When you fail the entire profession takes a hit!
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Professionalism is

• Having an awareness of how your actions, body
  language, and words affect others
• Being accountable for ones action
• Learning to master skills of the trade
• Leading by your example
• Having a passion that cannot be stopped

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Professions

• have a body of knowledge, scope of practice,
  agreed upon values, oath or code and
  accountability to our society for their
  profession and their professional behavior.

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Professionalism

• Describes a certain type of behavior in the
  workplace
• Based on our values and understanding of our
  professional roles
• Evidenced in our behavior
• Becoming an expert

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Where do we start?

• What does professional mean?
• An occupation requiring specialized knowledge and
  often long and intensive academic preparation
• Conforming to the technical or ethical standards
  of a profession

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Who Determines

• No one can tell you if you are a professional
• You can work in a profession and not demonstrate
  the traits of a profession
• Doesnt matter what you actually do, you can do
  it professionally
• You determine if you want to be viewed as a
  professional

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How professionalism is judged

• Against a set of expectations or standards
• From our own personal values set and
  understanding of what professionalism means
• May be situational in nature
• Strongly influenced by culture

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Elements of Professionalism

• Education and training (credentials)
• Participation in a professional organization
• Attitude (determines altitude)
• Knowledge of responsibilities
• Knowing limits of responsibilities
• Determination
• Appearance
• Communication (upward, downward, lateral)

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Professional is judged through

• Our Image
• Our Communication
• Our Competence
• Our Demeanor

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From the Patients Perspective

• Trustworthy
• Competent
• Empathetic
• Respectful
• Caring
• Commitment
• Accountibility

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Our relationships with patients

• Therapeutic context
• Safety, trust and ethical behavior are
  foundational
• Relationship has boundaries
• Vulnerability of patients and the imbalance of
  power

Treat patients like your favorite family members
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From the Co-Workers Perspective

• Trustworthy
• Competent
• Supportive
• Respectful
• Accountable

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Body Language
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Functional Trust

• All people have an equal need for respect
• Respect is the basic foundation of all healthy
  personal relationships
• Each team member is equally important
• Each team members work is equally important

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Mutual respect

• All people have an equal need for respect
• Respect is the basic foundation of all healthy
  personal relationships
• Each team member is equally important
• Each team members work is equally important

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Hindrances

• Not knowing your job
• Poor communicator
• Failing to understand impact of actions
• Poor decision making
• Poor language
• Personal conduct on and off the job
• Not keeping current with trends in profession
• Dress and appearance
• Poor or Bad Attitudes

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Professionalism is NOT!

• Blaming others
• Waiting for others to take the lead
• Bringing drama to situations
• Losing your composure
• Making excuses
• Letting your ego take over
• Having a bad attitude

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Developing the Staff

• Ensure everyone is learning something all the
  time
• Ensure everyone understands what is expected and
  what is at stake
• Establish efficient lines of communication
• Instill an atmosphere of teamwork
• Identify all stakeholders
• Accountability is a mustdocumentation!

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Others/You Professionalism

• Train
• Tell, show, watch, agree
• Look the part
• Speak the part
• Communicate the part
• Always be aware
• Get feedback
• Practice at home

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Personal Professional Development

• Dont wait for someone else to train you
• Dont work for an office that is professionally
  blocking your dreams and goals
• Dont make excuses, make plans and stick to them
• Get involved in your futuredevelop career path
  to success and follow it
• Find others to get involved in your future
• Become an expert
• Dont forget, it is your future

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Ways to Develop Your Professionals

• Examine what you wantbe the example
• Set clear borders
• Teach staff how to learn
• Find great examples
• Educate, educate
• Explain office values
• Teach tactical/ strategic thinking

• Create an environment that encourages development
• Develop a clear advancement plan
• Find out about staff personal goals
• Write down the career path/review quarterly

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Recognizing Professionals

• Professionals are always learning
• Professional conduct demonstrates learning
• Professionals are focus on the profession
• Professionals connect with the profession
• Professional know what they are doing

• Professionals look, talk, reflect their roles
• Professionals are loyal to the profession with in
  their actions
• Professionals look for ways to advance the
  profession
• You never have to look for a professional

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Professional Issues

• National roles and functions of the
  professionalget involved
• Liability and malpractice
• Conduct, confidentiality, and ethics
• Hygiene and Infection Control
• Asepsis
• Cross contamination
• Sterilization

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7 Steps on How to go Interview

• Step 1 Learn the basics and make a positive
  impression
• Step 2 Know who you are and what you can do
• Step 3 Do your homework and come prepared
• Step 4 Answer key interview questions with ease
• Step 5 Handle tough questions with confidence
• Step 6 Follow up
• Step 7 Negotiate your way to a fair salary

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Always do your best. What you plant now, you will
harvest later.
Og Mandino
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Quote

• One day I had to be the bearer of bad news when I
  told a wife that her husband had died of a
  massive myocardial infarct. Not more than five
  minutes later, I heard her reporting to the rest
  of the family that he had died of a "massive
  internal fart."

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Helpful Tools?
Go to http//www.yoyobrain.com

• Find flashcards and documents related to this
  presentation
• Set goals to help you study for your
  certification exam
• Keep track of what you do and do not know, so
  you can learn quickly and efficiently

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martralyn_at_msn.com

• Thank you very much
• Bless you all