CASE MANAGEMENT EVERYBODY’S BUSINESS

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CASE MANAGEMENTEVERYBODYS BUSINESS
JOINT ACCOUNTABILITY
INDIVIDUAL RESPONSIBILITY
Accountability
Accountability
Responsibility
Responsibility
Responsibility
Responsibility
Accountability
Responsibility
Responsibility
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WOW for me! Im a STAR!
Within the last month Im Proud that I
This Week Im proud that I
Within the last year Im proud I was able to
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WHAT DO TOP-NOTCH PROGRAMS LOOK LIKE?

• Value parents
• Recognize parents strengths
• Recognize parents as contributors to their
  childrens education
• Provide opportunities for parents to make
  decisions regarding their childrens educational
  life
• Recognize that all parents care about their
  children.

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GROUND RULES FOR TEAMS ARE GUIDELINES THAT ARE
CLEAR AS TO WHAT IS EXPECTED FROM EVERYONE ON THE
TEAM.
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THE PARKING LOT
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CONSENSUS

• Collective opinion arrived at by a group of
  people working together under conditions that
  permit communications to be sufficiently open and
  the group climate to be sufficiently supportive
  so that everyone in the group feels he has had
  his fair chance to influence the decision.

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USE the PERSONAL TOUCH with your FAMILIES

• Learn to care and understand
• Develop positive relationships (if possible)
• Use praise
• Become familiar with your families neighborhoods
  and communities (When possible, attend events in
  these communities.)
• Communicate with them regarding significant
  events in their lives.
• Try to remember names
• Greet them with a smile, firm handshake, be
  personable
• Be an active listener during conversations
• Return all phone calls
• Send greeting cards for special occasions
• Say thank-you
• Be aware of body language
• Do what you promised to do and do it in a timely
  manner

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WORKING WITH HARD-TO-REACH FAMILIES

• SCHEDULE A FACE-TO-FACE CONFERENCE
• PLAN, PLAN, PLAN to meet the individual needs of
  each family.
• During the meeting, inform members about
  specific issues/concerns regarding their child.
• Develop a communication action plan for keeping
  contact via notes, telephone calls and occasional
  meetings.

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INCLUDE OTHER FAMILY MEMBERS AND OTHER CAREGIVERS
IN YOUR COMMUNICATION ACTION PLAN

• Make them feel welcome when they come to your
  classroom.
• Set up a Parent/Family area with
• -A parent/child lending library
• -Notices about local community children and
  familys events and places to go.
• -Educational information.
• -Personal development information.

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In the Parent/Family Center.SET-UP A FAMILY
COMMUNICATION CENTER WITH

• A message center with a mailbox for each family.
• Develop a note-exchanging system with the
  families.
• This should become a segment of the overall
  programs communication system.

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WORKING WITH FAMILIES WHOSE HOME LANGUAGE IS NOT
ENGLISH

• Treat parents with dignity and respect.
• Learn to pronounce names correctly.
• Find a translator who can help interpret
  questions and comments.
• Ask about the families culture, special days and
  traditions.

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Case Study The Morales Family

• The Morales family is composed of
• Maria, age 20
• Lorena, age 4 (Marias daughter)
• Louis, age 32 (Marias brother)
• Lorena has just been enrolled in Head Start, and
  the family assessment has been completed. You
  know the following
• Maria dropped out of school in the 9th grade.
  She loved Head Start when she was her daughters
  age.
• She has a part-time job, making minimum wage.
• She has had numerous similar jobs in the past,
  usually staying only 3-4 weeks.
• Maria was very quiet during the home visit
  Louis did most of the talking.
• Lorena is an overly active 4 year old, but no one
  if the family is concerned.
• Lorenas father is not in the picture.
• Lorenas father used to beat up Maria.
• Louis does day labor in construction, when he can
  get it.
• He has been at home caring for Lorena when Maria
  works recently.
• They have just been given notice that the
  apartment complex has been sold and it will close
  for remodeling for about 6 months.
• Louis said in the assessment that he doesnt
  think its anyones business about stuff in the
  family or home he just wants Lorena to get into
  Head Start.
• There were many empty beer bottles on the front
  porch when the home visitor came to the apartment
  and you saw him hide a little container when you
  came into the apartment.
• The house was a mess, it appeared quite dirty as
  well and there was an unpleasant odor in the
  house.
• During the visit, the home visitor noticed the
  lack of food in the refrigerator when Maria
  opened it to get a soda for Lorena as a way to
  get her to stop interfering in the meeting.

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• Family Community Partnerships

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Family Partnership Plan and Case Management
Tool
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HOMEVISITS
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FAMILYMAPPING
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SHAREDDECISIONMAKING
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STEPSTOSHAREDDECISIONMAKING
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INTERVIEWINGSKILLS
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• Assumptions about Communication
• Communication skills are acquired more than they
  are inborn. (We were born crying not speaking.
  We learned how to speak by imitating others-that
  learning need never end).
• Assume the next message you send will be
  misunderstood. (You will thus communicate more
  thoughtfully, look for feedback, and examine
  yourself first when you dont get desired
  results.
• Dont worry about being clear, worry about being
  understood.
• The meaning of a word cannot be found in a
  dictionary. Definitions are found in a
  dictionaries, meanings are in people. We dont
  transmit meaning we transmit messages (words and
  behaviors) that represent and elicit meaning in
  our listeners minds.

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GOAL SETTING
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FAMILYSUPPORT
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HandoutsQuizs
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