State of Alaska Core Telecommunications RFP

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State of Alaska CoreTelecommunications RFP

• Guy Crockroft
• Enterprise Technology Services
• Guy_Crockroft_at_admin.state.ak.us
• 907-465-5758

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Attachment 8 - Bundle Diagrams and Process Flow
Diagrams

• The following diagrams and information provide a
  conceptual-level overview of the system bundles,
  including bundle demarcation points (DMP) for
  in-scope service and agencies. The diagrams are
  to be used in conjunction with Attachment 7,
  Asset Inventory, and the body of the RFP, both of
  which take precedence over this Appendix.

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RFP Philosophy

• To support expanding State Needs with secure,
  reliable, cost effective solutions.
• To take advantage of technology advances in the
  telecommunications landscape. Partner with an
  innovative provider to raise the quality of
  service throughout State of Alaska
  infrastructure.

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RFP Design

• Management of four bundles Wired telephony in
  three flavors, Data network including core
  backbone connectivity, Video conference network
  service and End User support.
• This makes it possible to continue to migrate all
  systems to a converged environment while
  enhancing competition, driving down costs and
  improving service.
• 3 year term with 3 one year renewals

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Scope System Demarcation Points - Bundle 1 - PBX

• Wired Telephony Services
• Basic enhanced local telephone service
• PBX, RPE/IPE/MCR
• VM, ACD, AA, IVR, CTI and MAX services
• Maintenance, repair, IMACD
• Measured telephone service
• Toll (Intrastate/Interstate/International)
  service
• Toll-free service
• Calling card services
• Audio teleconferencing
• On-net and OPX service
• Demarcation Point (DMP) All CPE and telephone
  connectivity service and equipment

PBX
User Sets
Switch
CO Trunk or T-1
Central Office
VM/ IVR/ MAX
DPC
CPE - Customer Premise Equipment
6
Scope System Demarcation Points - Bundle 1
VoIP

• Wired Telephony
• Voice Over IP (VoIP)
• Connectivity infrastructure
• Routers/Switches
• Circuits
• QOS Enabled
• Call Managers
• Unity Voice Mail Servers
• ICD Servers
• IP Phones with Switch Ports
• DMP Includes all components to support VoIP
  application. Call Manager, ICD Server, Unity
  Voice Mail Server, VoIP Phones, Routers, Switches
  QoS Enabled Infrastructure.

PSTN
State PBX
Call Manager
State Data Network
Voice Mail
VoIP Network
Voice Enabled Router
ICD
Voice Enabled Switch
IP Phones

Agency Server
Desktop
Agency Switch
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Scope System Demarcation Points Data network

• Data Network Services
• WAN connectivity
• Connectivity infrastructure
• Frame relay
• Dedicated leased line
• Dedicated State circuits
• Routers, hub routers, edge routers, routing
  core switches
• CSU/DSUs
• Modem pools
• Dial-up infrastructure
• Internet connectivity
• DMP switch at WAN Local point-of-presence (POP)
• Note Currently, those assets contained within
  attachment 7 are considered in scope.

Main Frame /DPC
Dialup
Wide Area
Internet
Network
Router
Core Switch
Agency Switch

Server
Desktop
8
Scope System Demarcation Points Video
Conferencing

• Video Conferencing Services
• Integrated scheduling software _at_ customer deskop
• Video conferencing equipment
• Video bridges
• Dedicated video connectivity
• Video over IP (does not include desktop PC video)
• Operations, maintenance and repair
• DMP Entire system and related services
• Note PC-based desktop video equipment is outside
  the scope of this RFP. The bandwidth requirements
  for WAN enabled desktop videoconferencing have
  been included in data network.

Bridge
High bandwidth low latency quality of service
Desktop
CODEC
Display
Video
Control Station
Audio
9
Scope System Demarcation Points End User
Support

• Support Services
• Network monitoring and management
• Centralized help desk for
• Problem resolution
• Configuration management
• IMACD coordination
• Integrated data security
• DMP As Shown

Service Providers
ETS
Wireless/SATS Service Providers
Provider Help Desk
Phone Other Support
24 x 7
Dept. LAN Admin
Desktop Support
Users
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PROCESS FLOW COST ASSIGNMENTSWired Telephony
(PBX IPT)
Vendor
ETS
Agency
Service
PBX IPT - M/O IMACD

PBX New Site Provisioning (actual cost)
PBX Circuits
PBX Access Lines
11

PROCESS FLOW COST ASSIGNMENTSWired Telephony
Small or 3rd Party
Vendor
ETS
Agency
Service
3rd Party Ticket/Trouble Processing

3rd Party needs assessment, design

3rd Party Gateway services (PSTN -gtIPT)
3rd Party Circuits Access Lines
3rd Party New Provisioning (actual cost)
3rd Party Repair/Maintenance (actual cost)
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PROCESS FLOW COST ASSIGNMENTSData Network
(converged)
Vendor
ETS
Agency
Service
WAN M/O IMACD

Core Backbone circuits

Data Circuits
Dedicated Agency Circuits
WAN New Site (actual hardware cost)
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PROCESS FLOW COST ASSIGNMENTSVideo Network
services
Vendor
ETS
Agency
Service
Video M/O IMACD

Video Circuits (managed service)
Video New Site (actual hardware cost)