State of Arizona ADOA Career Center

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State of ArizonaADOA Career Center

• Resume Tutorial

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Resume Tutorial

• Before you create your resume brainstorm why an
  employer should hire you!
• If you do not already have a draft resume
  Complete the Resume Building Sheet
• If you have a draft available go through the
  tutorial and review your resume for areas of
  improvement
• Write down the 5 reasons why you are the best
  candidate
• You need to identify why you are unique and areas
  where you have gone above and beyond

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The Creation of the Resume

• You can develop your resume by using one of the
  templates, below
• Example 1
• Example 2
• You will create this document, using tabs, fonts,
  and spacing.
• Recommended fonts include Times New Roman, Arial
  or Tahoma
• Your margins can be adjusted the lowest you can
  use is .5 this is located in File, Page Setup

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Resume Sections

• The resume typically has 6 different
  headings/sections.
• Section 1 Name and Address
• Section 2 Summary
• Section 3 Key Words/Accomplishments
• Section 4 Professional Experience
• Section 5 Education Training
• Section 6 Additional Information
• This presentation will guide you through each
  section and will provide you with information
  about how to create each section.

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Type Your Heading

• The purpose of the heading is to give the
  employer your contact information
• Name, phone number, address, and email address.
  Your name should be in a larger font suggested
  font is 14pt
• Make sure to have a professional email address.

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EXAMPLE OF HEADING
Type Your Heading
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Your Summary

• The summary is a broad overview of your skills.
  It guides the reader and provides an overview of
  what you bring to the position
• The summary can help you target specific
  positions that are of interest to you
• Your summary must include technical,
  organizational, interpersonal skills and
  knowledge

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Your Summary

• You can use this example to fill in your
  experience
• Professional Label with extensive general
  functional area background in 3-4 things you
  want to be hired to do with industry/types of
  organizations at organizational level/location
  in support of people you relate to Experience
  includes

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Summary Examples

• Results oriented professional with a diverse
  background in Human Resources
• Extensive knowledge of Federal and State
  employment laws and a thorough understanding of
  complex personnel rules and procedures
• Provide exceptional and timely customer service
• Demonstrated ability to direct and complete
  multiple projects while meeting strict deadlines
• Purchasing Manager with extensive experience in
  capital improvement projects and capital
  equipment purchasing in healthcare and government
  environments. Proven experience in leading
  negotiations, preparing business presentations,
  and developing business relationships. Strong
  knowledge of risk management and compliance
  issues pertaining to healthcare and government
  procurement practices. Excellent leadership
  skills empowering and motivating employees
  resulting in an organization of high performing
  dedicated employees.
• Results oriented, dependable professional
  experienced in customer service management. Excel
  in fast paced environments as well as motivating
  staff to increase productivity. Demonstrated
  ability to identify customer needs and gain
  customer trust. Expertise in resolving escalated
  customer service issues. Works well independently
  as well as part of a team.

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Summary Example
Type Your Summary
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Key Words/Accomplishments

• Key words are utilized to describe your skills.
• Use 6-12 key words that describe your talent or
  skills. You should have an accomplishment
  statement to back up your key words in your
  professional experience section.

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Key Words

• Below are a variety of key words that you can use
  to describe your experience
• Budgeting
• Administration
• Relational Databases
• MS Office
• Financial Reporting
• Inventory Control
• Contract Negotiations
• Statistical Data
• Customer Service
• HRIS
• People Soft
• Six Sigma
• Audio Visual/Media
• Program Management
• Process Development
• Client Relations
• Events Planning Seminars/Conferences

• Quarterly Reports
• Accounts Payable/Receivable
• Policies and Procedures
• Process Improvement
• Purchasing
• Cost Accounting
• Community Outreach
• Communication Skills
• Strategic Planning
• Executive Administration
• Problem Resolution
• Program Management
• Process Development
• Client Relations
• Events Planning Seminars/Conferences
• Management Reporting
• Case Management
• Interpersonal Skills
• Writing Skills

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Key Words Example

• Type Your Key Words

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Professional Experience

• Now you will begin the process of adding your
  work experience
• Start with your most current/recent position and
  work backwards
• Your focus for your work experience should be the
  last 10 years
• For each employer include full name of employer,(
  do not use acronyms), your title, dates, city,
  state

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Guidelines for Developing Your Professional
Experience

• For each job, write 4-5 sentences about your
  basic job duties and responsibilities
• With each experience (within last 10 years),
  develop 2 or 3 statements qualifying and
  quantifying that experience. These statements are
  your accomplishments
• Be sure to demonstrate your skills in this
  section
• Typically, you use bullets to highlight this
  experience, but you will also see this displayed
  in a paragraph format
• You need to start each statement with Action
  Words - refer to the Action Verbs handout
• Put experience in reverse chronological order
• Do not use personal pronouns
• Spell out all abbreviations, this includes agency
  information and titles. Not everyone will know
  what DES/FAA/PSE I means...
• If you are currently involved in the experience -
  use present tense. If the activity is finished
  use past tense.

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Writing Accomplishment Statements

• In general, consider an activity to be an
  accomplishment if any of the following occurred
• Your performance exceeded your past performance
• Equal results were achieved with less resources
• Processes were streamlined Making them easier,
  simpler, or completed more quickly
• Something new was achievedAn effective
  accomplishment statement consists of four
  parts1. A potential problem, opportunity, or
  issue2. What you actually accomplished3. What
  you did about it4. Demonstrates how your
  results benefited the organization Types of
  accomplishments
• Reduced costs, processing errors (resulting in
  increased quality, sales, etc.)
• Planned a program
• Advocated legal rights at a domestic violence
  shelter by accompanying victims to their cases
• Helped to create and implement various programs
  to teach those between the ages of 13 and 80 to
  canoe, windsurf and sail
• Took the initiative to create a program
• Improved a process
•  Examples of Accomplishment StatementsInitiated
  advanced assembly procedures to increase
  production 10 by reducing turn around time from
  5 to 4 daysPlanned and scheduled over twenty
  tours per week, organized and conducted monthly
  meetings for over 20 tour guidesTrained new
  employees in customer service and telephone
  proceduresOrganized campus tours and served on
  informative panels for prospective students for
  the past three years

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Professional Experience
This section represents the overall scope of
your position and daily duties
Notice that by adding key contributions the
reader will be enticed to read more
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Cant think of accomplishments?

• Having a scope of your job and key
  accomplishments is ideal, but can be difficult to
  write
• If you are not able to come up with specific
  accomplishments, you can bullet your experience

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Professional Experience Example
Type Your Professional Experience
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Education and Training

• Typically appears at the end of the resume
  because your work experience really is the most
  important in your resume
• List schools attended for your degrees awarded or
  in progress
• Dates are optional. If you add a date to your
  education, the reader may be able to determine
  your age
• Include professional development or relevant
  training. You may want to review your Arizona
  Government Transcript for your coursework.

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Example
Type your Education and Training
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Additional Information

• Include relevant information such as
• Professional Memberships
• Military
• Licenses certifications
• Foreign Language Abilities

• Awards Recognition
• Community involvement and volunteer positions

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Sample Resume 1Very Basic Resume
Note This is an excellent way to list multiple
positions with one organization
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Resume Checklist

• Make sure there are no grammatical or spelling
  errors
• Absence of personal pronouns
• Appropriate tense in statements
• Absence of slang, jargon, and abbreviations

• Short descriptive phrases begin with action words
  
• Qualified and quantified descriptions
• Dated entries listed in reverse chronological
  order
• Categories arranged with most relevant
  information first
• Consistent format