Z1 Quality Management (QM) CMMI® Project

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Z1 Quality Management (QM) CMMI Project

• John Walz
• US TAG to ISO TC176 Meeting
• Washington, DC
• 16-Aug-06

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Attendees
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Z1 QM CMMI Agenda

• CMMI Overview presentation
• Bridge Document Project
• Status report by David Kitson
• Roles of SEI and Z1 QM members
• Path going forward
• ISO 9000 Vocabulary relating to CMMI

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Problem statement

• too many stove pipe int./ext. audits,
• too much redundancy / overlap for implementation,
  
• isolated standard implementation
• Compartmentalization of consultants, assessors
  and auditors

16-Aug-06
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Bridging Document Project status report by David
Kitson, SEI

• History
• ISO/IEC JTC1 SC7 Software Systems Engineering
  developed IS 15504 Process Assessments
• SEI Capability Maturity Model Integrated (CMMI)
• Concerns of organizations receiving both CMMI
  Assessments ISO 9001 audits
• Need for a guidance Bridging Document for both
  communities, with DoD companies support
• Based on
• CMMI version 1.2 August, 2006
• ISO 90012000, ISO 90042000

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Bridge Document Project Development Approach

• Develop working draft requirements specification
  and guidance document outline (partially fleshed
  out) as input to formal project
• Deliverable guidance Bridging Document
• What is CMMI / ISO
• Mapping common CMMI / ISO elements
• Identify CMMI / ISO differences
• Several appendices of approved mappings
• CMMI, ISO 9001, ISO 15504, TL 9000, Auto SPICE
• Conformity schemes
• Used by common teams for implementation and
  internal auditing

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Bridging Document

• Bridging Document that answers
• What to add to the organization that is at SEI
  CMMI level 2 or 3 to get to ISO 9001
  certification?
• What to add to the organization that is ISO 9001
  certification to get to CMMI level 2 or 3?
• What are the common auditable elements so the
  ISO 9001 auditor and CMMI assessor can share
  audit results without duplication?
• Can an integrated internal ISO 9001/CMMI audit
  program work both?
• How an enhanced ISO 9001 periodic internal audit
  can confirm current CMMI maturity / capability
  level?

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Bridge Document Project Development Approach

• Governance mechanism Advisory group
• Roles for SEI Z1 QM CMMI
• Effort Interval, 12 to 24 months
• Technical work organized
• Authors / Drafting team
• Select small, manageable team
• F2F meetings every 4 to 6 weeks
• Financial Sponsor to support for meeting venues
• Volunteer effort on own travel expenses
• Reviewing team
• Select larger, manageable team
• working less frequently
• Development Infrastructure
• SEI Basic Systems for Collaborative Work (BSCW)
  web site
• ASQ SharePoint web site
• Maintenance mechanism
• Reviews from completion of ISO 90012008

Tentative
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Bridge Document Publication formats

• Adobe Reader pdf,
• Microsoft Word doc, Excel xls,
• various tool applications
• Appraisal Assistant, by Software Quality
  Institute, Griffith Univ, AU, uses MS Access, by
  Griffith Univ.
• Appraisal Wizard, by ISD

Tentative
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Project Milestones
Tentative
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Bridging Document Project Deployment

• CMU Downloads
• Conference papers SEI, ASQ, SPIN, DoD
• Training of consultants, auditors
• Registrars usage
• Articles

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Roles

• SEI
• US TAG to ISO TC 176
• Z1 QM
• CMU
• ASQ

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Roles SEI

• Project management
• CMMI expertise
• CMMI Product Suite Steward
• Publisher
• Business project manager will manage schedule
  and funds
• Technical project manager will manage technical
  work
• Advisory group

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Roles US TAG to ISO TC 176

• US TAG can advise other MSS Jack West
• Technical Support from ISO/TC 176
• Process to provide technical support to sectors
  for document development.
• Support / guidance to establish the need for
  sector-specific QMS document
• Support in the development of sector specific QMS
  document
• Support to review sector-specific QMS document
  for compliance with ISO protocol
• Production of sector-specific QMS document by ISO
  TC 176 when requested by ISO/TMB
• http//tc176.org/PDF/News_Articles/2006/2006_1.pdf

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Roles Z1 QM

• Participate on Bridging Document Advisory group
• Z1 PP allows sponsorship of the Advisory group
  with members from SEI, DoD companies, and Z1
• Advisory group create Design Spec and validate
  outputs
• Facilitate developing Bridging Document
• members work as individuals on either teams
  Author / Reviewer / Advisory
• Affirmation of Bridging Document
• Possible as an ANSI Technical Report
• Assist US TAG to ISO TC 176
• Identify refinements to ISO 90002008 ISO
  90042008
• Develop bridging ISO 9004 document to IS 15504

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Roles CMU

• Carnegie Mellon University (CMU)
• Manages SEI
• Owns Intellectual Property
• Provides free document downloads

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Roles ASQ

• Software Division
• define this Bridging Document
• add CMMI BoK to CSQM certifications
• develop ISO/CMMI implementation courses
• Quality Mgmt Division
• add CMMI BoK to CQM certifications
• develop ISO/CMMI implementation / auditing
  courses
• Audit Division
• add CMMI BoK to CQA certifications
• develop ISO/CMMI auditing courses
• Electronics Communications Division
• add CMMI BoK to TL 9000 standard

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Getting Started ISO 9000 Vocabulary relating to
CMMI
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ISO 90002005 Glossary

• audit
• audit client
• audit conclusion
• audit criteria
• audit evidence
• audit findings
• audit plan
• audit programme
• audit scope
• audit team
• auditee
• auditor
• capability
• characteristic
• competence
• competence (audit)
• concession
• conformity
• continual improvement

• metrological confirmation
• metrological function
• nonconformity
• objective evidence
• organization
• organizational structure
• preventive action
• procedure
• process
• product
• project
• qualification process
• quality
• quality assurance
• quality characteristic
• quality control
• quality improvement
• quality management
• quality management system

• quality manual
• quality objective
• quality plan
• quality punning
• quality policy
• record
• regrade
• release
• repair
• requirement
• review
• rework
• scrap
• specification
• supplier
• system
• technical expert audit
• test
• top management

• customer satisfaction
• detect
• dependability
• deign and development
• deviation permit
• document
• effectiveness
• efficiency
• grade
• information
• infrastructure
• inspection
• interested party
• management
• management system
• measurement management system
• measurement process
• measuring equipment
• metrological characteristic

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CMMI Terminology

• Adequate, Appropriate, As Needed
• Appraisal
• Assessment
• CMMI Framework
• CMMI Model
• CMMI Product Suite
• Customer
• Defined Process
• Development
• Discipline
• Document
• Enterprise
• Establish and Maintain
• Goal
• Managed Process
• Manager
• Objective
• Organization
• Organizations Measurement Repository

• Peer Review
• Process
• Process Architectures
• Product
• Product Component
• Product Life Cycle
• Project
• Project Manager
• Quality and Process-Performance Objectives
• Relevant Stakeholder
• Senior Manager
• Shared Vision
• Stakeholder
• Standard
• Tailoring Guidelines
• Validation
• Verification
• Work Product

How does ISO 90002005 terms related to these
CMMI terms?
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Define Customer

• ISO 9000
• Customer organization or person that receives a
  product

• CMMI
• A customer is the party (individual, project,
  or organization) responsible for accepting the
  product or for authorizing payment. The customer
  is external to the project, but not necessarily
  external to the organization. The customer may be
  a higher level project. Customers are a subset of
  stakeholders.

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Z1 QM CMMI SharePoint - ASQ
http//asqgroups.asq.org/standards/cmmi/
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Backup
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Why worry about Software?

• Producers
• Software Products
• Embedded Products
• Software Installation
• Internal dept (e.g. IT)

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Quality Phrases on Internet
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Quality Phrases in book titles