Crowne Plaza Shenzhen

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• Crowne Plaza Shenzhen
• Management Trainee Progrom
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Why is it?

• The position exists to introduce the trainee to
  all aspects of hotel operations and in
  particular, the systems, procedures and
  philosophies of the Intercontinental Hotels
  Group.
• The Traineeship also includes structured
  supervisory experience, which exposes the trainee
  to the skills of people management and forms the
  basis for further development.
• The aim is to develop managers of the future for
  your hotel.

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Objective of CPSZ Management Trainee Program

• To build a talent pool and bench strength for
  middle managers in 2 to 3 years timeline
• To build employer brand as known for company who
  invests on growing people and high
  potential management

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How it Works Program Framework
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment
Orientation

• 18 months program, in different functions
  including HR, FO, HSKP, SM, FB, Fin (Sample
  program in Toolkit)
• Recruit as Level 8 (Service associates/Supervisor)
  according to the candidates experience and
  background
• 1-2 levels up upon successful completion of the
  program depending on performance (Performance
  management and succession planning)
• Current system integration- On Boarding, Training
  Development, Performance Management, Succession
  Planning
• Specialized Process in areas like recruitment,
  orientation, on-job training

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Recruitment
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment

• Chinese Nationality
• A relevant Degree/Diploma in preferably Hotel,
  Commerce or
• Business Management
• Minimum 6 months experience in hospitality or a
  service
• industry environment
• Strong customer service orientation
• Effective communication skills
• Consistently striving to learn and apply skills
  and knowledge
• Self motivated, shows initiative and flexibility
• Mobility
• English proficiency
• Excel/Word operation

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Management Trainee Selection Criteria
2. Skills Set
1. Competency
CPSZ Management Trainee
3. Intelligence (capability potential)
4. Fit
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1st Interview Assessment Activities

• 2. Skills Set
• English Test
• Window Operation Test

1. Competency

• CBI Interview
• Presentation

CPSZ Management Trainee

• 4. Fit
• Group Exercise

• 3. Intelligence (capability potential)
• IQ Test

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Management Trainee Selection Process
45
30
30
20
45
Duration
Interview
Group Exercise
Presentation
IQ Test
Translation/ Computer Test
Assessment Activities

• Teamwork
• Impact Influence
• Customer Focus
• Problem Solving Decision Making

• Impact Influence
• Planning Organizing
• Drive for Result
• Implementation

• Arithmetic
• Spatial Skill
• Logical
• Short Term Memory
• Rote Utilization
• Algebraic
• Visual Apprehension
• Geometric
• Intuition
• Computational Speed

• Teamwork
• Leading Developing People
• Drive for Result
• Customer Focus
• Understanding Operation
• Oral English

• English
• Window operation
• Planning Organizing
• Implementation

Assessment Areas
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Orientation
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment

• IHG Management Trainee on-boarding
• Centralized Off Job Orientation
• Service Program
• On-job Orientation

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On-the-Job Training
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment

• Human Resources
• Training Development
• Finance
• Sales and Marketing
• Food and Beverage
• Front Office
• Housekeeping

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Training Development
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment

• Managing Training and Development
• Craft Training Certificate
• Group Training Certificate
• Supervisory Leadership
• Total Quality Management
• Performance Management
• E-Cornell Course
• Other functional Training

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Performance Management
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment

• Performance Planning
• Mid Year Performance Reviews
• Annual Performance Reviews

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Succession Planning
Orientation
On-the-Job Training
Training Development
Performance Management
Succession Planning
Recruitment
1st half of the year
Conduct Performance Review
Establish Succession Plan
Conduct Talent Review Meeting
Consolidate Succession Plan
Implement Action Plan
2nd half of the year
Update Succession Plan
Conduct Mid-year Review
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Thank you