General overview

1
General overview

• AXA Group Solutions AXA Technology Services

Van Mouradian Head of Communication HR IC
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AXA Technology ServicesID card mission

• Ensure that all AXA stakeholders have access
  canprocess information efficiently and cost
  effectively
• History
• Created in January 2002
• Born from the reunion of 6 Service Delivery teams
• Provide IT infrastructure services to AXA
  entities worldwide
• Wholly owned subsidiary of the Group
• Mission highlights (extracts)
• Improve operational effectiveness through IT
• Standardise consolidate infrastructure
  platforms
• Establish best practices for Service Delivery
  processes
• Proactively promote new technologies to enhance
  efficiency support differentiation strategies
  of operational companies
• Ensure IT, Security and Risk management

KEY FIGURES (2009) CUSTOMERS53 client companies
in 24 countries (Europe, North America, Asia
Pacific) EMPLOYEESMore than 3000
people FINANCIALS Manages nearly 1bn EUR IT
spending forthe Group
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AXA Technology ServicesKey products services

• For all AXA Employees
• Workplace (computer, telephony, printers)
  office suite
• Communication collaboration (e-mail,
  visioconf., AXA Presence)
• Help and Service Desk
• For Chief technology Officers and team (extract)
• Hosting services (data centres management)
• Platform as a Service (PaaS)
• Technical architecture frameworks
• Innovation technology consulting services
• Shared infrastructure services
• Global network services
• Security compliance

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AXA Technology ServicesHR snapshot
Germany 315 Belgium 289 UK 418 France
864 Switzerland 368 Med Region 179
USA, Canada 221
Japan 75 Hong-Kong 33
Morocco 20
India 428
Australia 104
Total 331431 Dec. 2009
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AXA Technology ServicesOrganisation model
Chief Executive Officer (CEO)
SERVICE DELIVERY HEADS delivering expected
quality of service and security at the agreed
unit cost
Senior Vice President (SVP) and Chief Technology
Officer (CTO)
North Europe Service Delivery
Quality Risk Management
Transnational Medium Sized Clients
South Europe Service Delivery
India
Internal Audit
Japan
Asia Pacific Service Delivery
Australia
Chief Finance Officer (CFO)
South East Asia
North America Service Delivery
Chief Commercial Marketing Officer
Mid Europe Service Delivery
Chief Procurement Officer (CPO)
Strategic Management Office
CLIENT OFFICES managing client relationships to
ensure business alignment and consistent
satisfaction
HR Communications Office
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AXA Group SolutionsID card mission

• Shape, build maintain the shared solutions of
  theGroup, covering both shared Information
  Systems shared IT services
• History
• Created in September 2003
• Born from the merger of AXA e-Services AXA
  Consulting
• Grew up through the incorporation of teams from
  Portugal,India, Spain, Germany, France,
  Switzerland, UK GMS.
• Mission highlights
• Facilitate convergence through shared IT
  solutions transversal projects
• Help the Group develop deploy transversal
  programmes
• Set up, deploy maintain IT solutions that
  capitalise on the Groups worldwide presence
• Be the IT department for the GMS and Support
  functions in Europe

KEY FIGURES (2009) CUSTOMERSApprox. 75 client
AXA companies in 27 countries worldwide EMPLOYEES
More than 700 people FINANCIALS Turnover of
around 200m EUR in 2009
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AXA Group Solutions in the worldOn 31 December
2009
HEADCOUNT 728
AVERAGE AGE -
SENIORITY -
JOINEDIN 2009
LEFTIN 2009
WORLDWIDE
219
509
HEADCOUNT 303
AVERAGE AGE 37.3
SENIORITY 7.0
98
35
FRANCE
99
204
HEADCOUNT 56
AVERAGE AGE 43.1
SENIORITY 12.7
5
11
GERMANY
19
37
HEADCOUNT 171
AVERAGE AGE 29.9
SENIORITY 1.1
67
25
INDIA
45
126
HEADCOUNT 54
AVERAGE AGE 35.0
SENIORITY 1.9
5
6
PORTUGAL
27
27
HEADCOUNT 35
AVERAGE AGE 36.1
SENIORITY 4.4
13
1
SPAIN
8
27
HEADCOUNT 66
AVERAGE AGE 47.0
SENIORITY 13.8
3
10
SWITZERLAND
6
60
HEADCOUNT 43
AVERAGE AGE 41.9
SENIORITY 6.4
8
3
28
UNITED-KINGDOM
15
Including 13 transferred from GIE /
Including 7 transferred to OpCo
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AXA Group SolutionsKey products services

• Business offerings services
• HR transformation (People In)
• Finance transformation programmes (Copernic,
  SHIP)
• PC and Claims management platforms
• Collection disbursement management
• Procurement management (Ariba)
• Transversal offerings services
• Web, SAP PeopleSoft development
• Data integration migration services
• Testing services
• Document design services
• Business intelligence services

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AXA Group SolutionsOrganisation model
Pascal Buffard Chief Executive Officer
Christophe Musset Chief Operating Officer
José Milano HR InternalComm. Director
Fabrice Brossard Managing Director Management
Strategy
Patrick Giffard Managing Director France,
Procurement, BI Supply Account Executive France
Philippe Tissandier Managing Director Business
Solutions Account Executive MEDLA CEE
Günter Kleinknecht Managing Director Head of AXA
GS India Account Executive Germany Portugal
Virginie Babinet Managing Director Finance Soluti
ons Account Executive GIE
Dominique Benard Managing Director Life
Web Supply Account Executive AXA Global
Distributors
Baudoin de Chillaz Managing Director Off shore,
Tests, Infrastructure Account Executive UK,
Switzerland Asia South Pacific
Jean-François Faye Managing Director People Solut
ions
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Questions answers