STREAMLINING

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STREAMLINING

• enable automate innovate

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Internet Did you knows

• How much is Internet traffic growing each year?
• How many SMS text messages are being sent around
  the globe each month?
• How many people are online around the world?
• How many people have shopped at Amazon?
• How much revenue was generated in B2B through the
  Internet in 2004?

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Theres a big prize
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Streamlining the new agenda
enable
lt
lt
driving productivity performance
innovate
automate
lt
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Streamlining in action

• Procter Gamble, Phillips and Coca-Cola are
  backing a new web-based approach that will
  streamline the development of global marketing
  campaigns automation of laborious processes
  will give more scope for innovation, save cost
  and speed up campaign development.
• UK Government has pledged to streamline business
  for offshore oil and gas operators in the North
  Sea by developing an e-commerce portal for the
  industry. The aim is to speed up application for
  consents, approvals and reporting its vital
  that business and government make the most of
  cutting-edge technology to make daily business
  easier and faster.
• Dutch distributor Van Gerd and Loos is investing
  in a new scanning and wireless computing solution
  to streamline and fully automate its distribution
  process to provide parcel tracking via WAP phones
  over the Net.
• Michael Dell attributes his companys success to
  ruthless streamlining of its manufacturing
  processes and linking its suppliers on the Net to
  deliver build to order and eliminate inventory.
• Covisint aims to streamline an entire industry
  by moving business to business processes online
  for major automakers this streamlines the
  industry supply chain by simplifying procurement,
  reducing costs and speeding up the order to
  delivering process

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10 new Internet-based tools

• Speeds up time for response and communication,
  eg real time
• Lower costs eg automated contacts, zero touch
• New forms of convenience for customers
• More information / more insight eg 1 on 1
  marketing
• New routes to market / new sources of growth
• New ways to communicate eg mobile, virtual
  learning
• New software tools eg Xml, middleware
• New software applications eg Broadvision,
  Commerce One
• Coopetition eg boundaries blur, alliances
• New forms of outsourcing eg ASPs
• Profit growth
• Revenue growth

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Streamlining four key points of leverage
1. Procurement
2. Supply Chain Management
3. Knowledge Management
4. CRM
Internet
Wireless
iTV
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e-Procurement streamlining
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Supply Chain Management - Streamlining
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KM - Streamlining
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CRM - Streamlining
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Wireless - Streamlining
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iTV - Streamlining
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Looking for eai priorities across the value chain
Basic Business Processes
RD
Purchasing
Manufacturing
Logistics
Marketing
Sales
Admin
Product excellence
Value-adds
?
?
Customer intimacy
Operational excellence
?
How use technology to turn a basic business
process into a core source of customer
value-added and advantage
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Pilot Test

• GE initial e-procurement pilot cost 15k
• Hill Knowlton (PR) invested 300k on a new KM
  system (2m return in 12 months)
• Fisher Scientific invested 50k to pilot a new
  web invoicing system
• Herman Miller put up 1m to build DealerNet
• neutralise co-opt!

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10 things to aim at

• Dare
• Neutralise Co-opt
• It is the Technology
• Develop a strong new technologies team
• its also the processes and structures
• Involve partners customers
• Continuous learning development
• Hearts minds
• Align the rewards structure
• MMR

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Aligning technology with process/ organisation /
strategy change
TECHNOLOGY
PROCESS
ORGANISATION
STRATEGY
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New technology tools/ approaches across the value
chain
RD
Purchasing
Manufacturing
Logistics
Sales
Admin