If Coaching is Good, Then ECoaching is.

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If Coaching is Good, Then E-Coaching is.

• Jerry Marino

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Consider.

• Govert in Holland and Linda in San Diego
• Maria in Los Angeles and Jerome in Toronto
• Alan in Miami and Martin in Minneapolis
• They are connected by e-coaching

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Is Coaching is Good?

• 25-40 of Fortune 500Hay Group
• MetrixGlobal 2001 Survey 60 reported financial
  benefits
• Olivero and Bane 1997 Training improved
  productivity 22...but training with coaching
  increased that to 88--a factor of 4 better

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What is Good Coaching?

• Coaches influence, model, motivate, and hold
  accountable
• Strayer and Rossett
• Trainer
• Integrator
• Motivator

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CoachingOnly F2F?
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Is Distance Coaching as Good as Face to Face?

• Coaching by phone worked just about as well as
  coaching in person (Goldsmith and Morgan, 2003)
• Online coaching impacts transfer of training
  (Wang and Wentling, 2001)
• Distance mentors helped high school students make
  career choices (Bennet, et al 1998)
• Coaches work with and help people they have never
  met in person (Linda Miller, Blanchard Training)

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What is e-coaching?

• The process for connecting distance coaches to
  clients through technology and distance
  communication methods.
• Leveraging the power of coaching through the use
  of technologyemail, IM, web conferencing, online
  databases, job aids, and decision support
  systems.

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Why an E-Coach?

• Best in Class regardless of distance
• Work asynchronouslyon your schedule
• Coaching online lingersadd assets for electronic
  support
• Cost effective
• Scaleable
• Match needs and resources

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Not Everyone Agrees

• Misunderstanding possible
• Voice allows greater rapport
• It misses Before we get started
• Is it hard to develop trusting relationships at a
  distance? (Wadsworth)

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Success Factors

• Does the coach want to coach?
• Does the individual want to be coached?
• Is this the right time?
• Is this the right match?
• Delivering high value messages?
• Accountable for goals?
• Comfortable with the technology?
• Progress monitored and applauded?

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Looking to the Future

• AI and Expert Systems used in legal decisions
• Agents to recommend and suggest coursesFRED,
  Steve and Alice
• Search tools to find tacit knowledge embedded in
  the organization. Tom McGee, Triple Creek
  Associates

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If Coaching is Good, Then E-Coaching
is.E-Excellent
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Resources and References

• Alice, online language coach, http//www.alicebot.
  org/. Retrieved July 7, 2005.
• Anderson, M. (2001). Executive briefing case
  study on the return on investment of executive
  coaching MetrixGlobal, LLC.
• Darraugh, B. (2000). Coaching and feedback (No.
  9006) American Society of Training and
  Development, Info-line.
• Fournies, F. F. (1978). Coaching for improved
  work performance. Bridgewater, NJ Fournies and
  Associates.
• FRED Ontology-based agents for enabling
  e-coaching support in a large company,
  http//www.aifb.uni-karlsruhe.de/WBS/ysu/publicati
  ons/2002_oas_fred.pdf
• Gerstein, L. H., Wilkerson, D. A., Anderson, H.
  (2004). Differences in motivations of paid versus
  nonpaid volunteers. Psychological Reports, 94,
  163-175.
• Goldsmith, M. and Morgan, H. (2003), Increasing
  Leadership Effectiveness A review of leadership
  development practices of 8 major corporations,
  retrieved January 22, 2004 from
  http//personal.marshallgoldsmith.com/html/article
  s/increasing.html

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References Continued

• Michaelman, P. (2005, June 13, 2005). What an
  executive coach can do for you. HBS Working
  Knowledge. Retrieved online June 30, 2005 from
  http//hbswk.hbs.edu/item.jhtml?id4853tcareer_e
  ffectiveness
• Morgan, H., Harkins, P., Goldsmith, M. (Eds.).
  (2005). The art and practice of leadership
  coaching 50 top executives reveal their secrets.
  Hoboken, NJ John Wiley Sons.
• Olivero, G., Bane, D. K., Kopelman, R. E.
  (1997). Executive coaching as a transfer of
  training tool Effects on productivity in a
  public agency. Public Personnel Management, 26
  (4), 461-469.
• Sue-Chan, C. Latham, G. P. (2004). The relative
  effectiveness of expert, peer and self-coaches.
  Applied Pyschology An International Review,
  2004, 53 (2), 260-278.
• Steve (Soar Training Expert for Virtual
  Environments), University of Southern California,
  (http//www.isi.edu/isd/VET/steve-demo.html)
• Strayer, J., Rossett, A. (1994). Coaching sales
  performance A case study. Performance
  Improvement Quarterly, 7(4), 39-53.
• Wang, L., Wentling, T. L. (2001, March 4,
  2001). The relationship between distance coaching
  and the transfer of training. Paper presented at
  the Academy of Human Resource Development,
  Conference Proceedings, Tulsa, OK.