Which is the Best Issue Tracking System

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Which Is The Best Issue Tracking System?
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Here is a five-step method
to help you find the best

• issue tracking
  system for your business needs. You need not
  spend hundreds of dollars buying a system with
  capabilities that would not be utilized by your
  team. Extra spending does not translate into
  greater efficiency always.

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Step 1 List your requirement.
Prepare a summary of the general requirement of
your business from a issue tracking system. You
could start by summarizing how many issue
tracking calls

• you receive every day, How
• big is your help desk team,
• and does your help desk
• function round the clock?

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• You have to clearly define why you are looking
  for a issue tracking system, and what work you
  need to handle with it.
• This summary would help you shortlist useful
  solutions available in the market.
• What you need is a general outline of the tasks
  you need to handle with an issue tracking system.

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Step 2 List particular needs.

• You might need to discuss this with your help
  desk team. Every single requirement from the
  issue tracking system needs to be defined.
• This would include how the help desk would log
  issue tracking tickets, how responses would be
  given to clients, how issues would be escalated,
  and how issues would be reported to the
  management.

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• You should also list issues with your existing
  ticket tracking system or process. Prepare some
  sort of a checklist and the importance of each
  feature when selecting a help desk system.

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Step 3 What is your budget and deadline?

• A budget analysis to see how much you could
  afford to spend on a new issue tracking system is
  very important.
• The best part is that some full-capability and
  excellent help desk systems are available for
  free.
• A great issue tracking system does not have to
  expire after the trial period is over. However,
  either way, you need to be sure if you could
  afford to spend a little on a new issue tracking
  system or not.

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• Deadline is also important. Interestingly, some
  excellent issue tracking systems are
  browser-based and do not require any extra
  purchase of hardware or installation. These
  systems are up and running within a few minutes.

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Step 4 Find some recommendations.

• Search on the Internet, or ask colleagues before
  you make a shortlist of the best or most popular
  issue tracking systems available in the market.
  An Internet survey is an excellent way to figure
  out which is the best issue tracking system for
  you.

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• Features would be listed on websites, and
  excellent help desk systems come with hassle-free
  demo versions. You could evaluate the complete
  system without downloading anything.

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Step 5 Here are some additional features to
remember about short listing some issue
tracking systems.

• Try a monthly-payment model so that you would not
  have to pay every time your clients increase.
• Choose an SaaS system that does not require you
  to invest in hardware infrastructure.
• Ensure that strict protocols are in place for the
  security of data and reliability of data transfer
  for any issue tracking system you purchase.

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• Need a service desk tool that is feature packed,
  but simple, intuitive and ready for use right out
  of the box? Get your free service desk in a few
  minutes here http//www.vanilladesk.com/