Life Cycle Services Support For Cisco AVVID

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• Life Cycle Services Support For Cisco AVVID
• HPWorld
• Sept 24th-26th, 2002

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hp services global footprint
HP Services Global Footprint

• 65,000 professionals
• 160 countries
• 105 Response and Operations Centers located
  around the world for 24 x 7 x 365 support
• 80 customer education centers
• 1,100 Cisco Certified Engineers
• 4,500 Cisco Experienced Engineers

• 1 mission-critical infrastructure services
• 1 services for open IT environments
• 1 enterprise ready Microsoft integration and
  support services
• 3 in IT services
• The industrys largest channel partner network

Stockholm
Winnersh
Bristol
Dusseldorf
Moscow
Warsaw
Montreal
Prague
Vienna
Mt. View
Budapest
Tokyo
Seoul
Milan
Istanbul
Dallas
Madrid
Atlanta
Athens
Hong Kong
Tel Aviv
Colorado Springs
Dubai
Mexico City
Caracas
Singapore
Sao Paulo
Melbourne
Buenos Aires
Johannesburg
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IP Telephony Challenges

• Cisco AVVID brings great advantages
• Network availability and performance are key !
• Normal dial tone has availability level of
  99.999 (5 min/year)
• Data network has availability level of 99 (80
  HOURS/year)
• Telephony outage of 80 hours per year is
  unacceptable !
• How does HP Services ensure high availability ?
• Cisco/HP product quality and redundancy in
  technical design
• REMOTE MONITORING TO PREVENT DOWNTIME ! ! !
• Fastest possible problem resolution when
  necessary

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HP Services Lifecycle Approach to IPT
Managed Services
Architecture and Voice Integration Workshops
Remote Monitoring Solution Level Support Optional
Extensions
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IP Telephony Support Services !(Available Now)
New

• IPT Support Service Package (Core AVVID Support)
• Remote Monitoring and Performance Reporting for
  IP Telephony
• Solution-Level Software Support for voice
  problems
• (Cisco CallManager application, Win2K, LAN,
  hardware)
• Optional Extensions
• Application Support (Cisco Unity, IP Contact
  Center, etc)
• IP Phone Subscription
• IP Phone Replacement
• Customer Training (End-User and Administrator)

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Remote Monitoring and Performance Reporting
simplifies IT Management
New
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Remote Monitoring and Performance Reporting for
IP Telephony
New

• Remote monitoring of CallManager Servers
  including CallManager app, Windows 2000,
  and server HW
• Alerts/alarms provided to customer and HP
• Quarterly customer reviews that provide
  recommendations for problem prevention
• 24 x 7 secure web portal providing key IP
  Telephony metrics (jitter, latency, loss),
  event history, and reports
• WHEN PROPERLY MANAGED, CAN PREVENT 90 OF NW
  PROBLEMS, 40 OF HW/SW PROBLEMS
• Customer must analyze and act proactively on
  monitoring data, or,
• HP Services can perform this function as an
  additional service

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IP Telephony Web Portal
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IP Telephony Web ReportingCall Activity
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