BPO Doing It the Sri Lankan Way - PowerPoint PPT Presentation

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BPO Doing It the Sri Lankan Way

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BPO Doing It the Sri Lankan Way. WPA one of UK's leading health insurers. BPO in Bangalore since 2001. Indexing. Claims Processing. New Applications ... – PowerPoint PPT presentation

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Title: BPO Doing It the Sri Lankan Way


1
BPO Doing It the Sri Lankan Way Presented
by Adrian Schuler
2
  • WPA one of UKs leading health insurers
  • BPO in Bangalore since 2001
  • Indexing
  • Claims Processing
  • New Applications
  • Indian operation contracted to third-party

BPO Doing It the Sri Lankan Way
3
  • Business continuity required additional site
  • Following options considered-
  • India
  • South Africa
  • China
  • Eastern Europe
  • Sri Lanka
  • Aspiration for greater control through wholly
  • owned subsidiary

BPO Doing It the Sri Lankan Way
4
  • Principal reasons for selecting Sri Lanka
  • High volume of potential of English literate
    recruits
  • Well developed infrastructure including telecoms
  • Advantageous time zone
  • Fits well the existing outsourcing operation
  • Outstanding support from High Commission in
  • London and BOI in Colombo
  • Direct flights from UK
  • Attractive for UK based training/support staff

BPO Doing It the Sri Lankan Way
5
  • WPAs Experience
  • December 2002 - met with BOI
  • March 2003 - UK Board decision to proceed
  • April 2003 - BOI application filed
  • Office accommodation identified
  • June 2003 - WPA WCS incorporated
  • July 2003 - General Manager selected
  • September 2003 - Staff recruitment
  • October 2003 Commence operations

BPO Doing It the Sri Lankan Way
6
  • On Reflection
  • Easier than anticipated
  • Support all the way from BOI
  • Outstanding candidates
  • WPA WCS now processing 70/India 30
  • Value for money equivalent to India
  • It was without doubt the right choice

BPO Doing It the Sri Lankan Way
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