THIRD CITIZEN REPORT CARD

1
THIRD CITIZEN REPORT CARD
ON CIVIC SERVICES IN BANGALORE
2
KEY CITY AGENCIES

• BMP - Municipal Corporation
• BESCOM - Electricity
• BWSSB - Water Supply Board
• BDA - Land Development Authority
• BMTC - Metropolitan Transport Corporation
• BANGALORE POLICE
• BSNL - Telecom Department
• RTO - Motor Vehicle Licensing
• GOVERNMENT HOSPITALS

3
OVERALL SATISFACTION 2003
General Households
In infrastructure, satisfaction with BDA is
still higher.
4
OVERALL SATISFACTION 2003
Slum Households
5
COMPARING AGENCIES OVER TIME 2003
6
PROBLEM INCIDENCE
General Households
7
PROBLEM INCIDENCE
Slum Households
8
STAFF BEHAVIOUR
General Households
9
STAFF BEHAVIOUR
Slum Households
10
CORRUPTION
11
OVERALL SATISFACTION
General Households
12
OVERALL SATISFACTION
Slum Households