Quest Diagnostics, Inc.

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Quest Diagnostics, Inc.

• Department of the Interior
• Drug/Alcohol Programs
• Training Conference
• Todd Bjorklund

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Who is Quest Diagnostics?

• Touch 130 million patients each year
• Fortune 500 company
• Exceeds 5 billion dollars annual revenue
• 40,000 dedicated employees
• Unparalleled access
• 2,000 patient service centers
• 1,000 preferred sites
• 4,000 couriers
• 19 company aircraft

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Quest Diagnostics

• Industry leader in all business segments in which
  we compete
• Strong management
• Differentiation through quality
• Six Sigma
• The Ultimate Differentiator
• Impacts all areas of our business
• Strengthens customer loyalty
• Building on strength and focusing on execution

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Quest Diagnostics

• Founded 1967 by Dr. Paul Brown - MetPath
• 1982 MetPath purchased by Corning Inc.
• Acquisitions
• Damon 1993
• Maryland Medical Laboratory 1994
• Bioran 1994
• Spun off in 1996 - Quest Diagnostics Incorporated
• SmithKline Beecham Clinical Laboratories (1999)
• American Medical Laboratories (2002)
• Unilab Laboratories (2003)
• LabOne, Inc (and Northwest Toxicology) (2005)

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Quest Diagnostics

• Core Values
• Quality
• Integrity
• Innovation
• Accountability
• Collaboration
• Leadership

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Employer Solutions Division

• Provides comprehensive employee screening
  services
• Drug testing
• Background screening
• Health Wellness
• Clinical screening
• Health risk assessment
• Integrated MRO services
• Collection management

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Why Employer Solutions?

• Nations leader in drug testing
• Perform over 10 million tests annually
• Six SAMHSA certified laboratories
• Standardized platform
• Fully redundant
• Most comprehensive test menu
• Centralized customer service
• DOI Preferred Representative Debbie Allenbrand
• (debbie.allenbrand_at_labone.com 866-643-6969)
• Stephany Hazeldine, Supervisor

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Why Employer Solutions?

• Unparalleled Access
• 1,000 Drug Testing Patient Service Centers
• 1,000 Preferred Sites
• 4,000 Couriers
• 19 Aircraft
• Logistics Advantage

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Employer Solutions Drug Testing Options

• LABORATORY TESTING INSTANT TESTING
• Drugs of abuse urine Drugs of abuse urine
• Drugs of abuse oral fluid Drugs of abuse oral
  fluid
• Drugs of abuse hair Drugs of abuse urine
  adulteration
• Drugs of abuse urine adulteration
• Alcohol urine Alcohol oral fluid
• Alcohol blood Alcohol breath tube

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Quest Diagnostics Formula for Success

• Satisfied Employees
• Satisfied Customers
• Satisfied Shareholders

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Measurable Results

• Employee Satisfaction
• Annually
• Customer Satisfaction
• Semi-Annually
• Shareholder Satisfaction
• Daily
• Turnaround Time
• Daily

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Inspections and Accreditations

• All laboratories are certified by SAMHSA
• All laboratories maintain current CLIA licenses
  and CAP accreditations
• HIPPA compliance
• Perform services in all 50 states and the
  District of Columbia, Puerto Rico, Mexico, and
  U.K. state accreditation or licensure wherever
  necessary
• We have never experienced a final denial
  revocation, limitation, suspension, probation or
  involuntary relinquishing of a license,
  certification or accreditation.

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Inspections and Accreditations

• NLCP Inspections
• Quarterly proficiency testing
• Semiannual on site inspections
• Depending on size of laboratory, up to 9
  inspectors for 4 days
• Inspect all aspects of the laboratory including
• Security and chain-of-custody practices
• Test procedures documentation and application
• Personnel competency
• Reporting
• Test record accuracy and forensic defensibility

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Inspections and Accreditations

• Nuclear Regulatory Commission
• Annual inspections and blind control samples
• College of American Pathologists (FUDT)
• Inspection and quarterly proficiency testing
• Applicable state licensure
• Inspection and proficiency testing requirements
  vary
• Federally mandated blind quality control testing
• 1 of regulated specimens, including 75
  negative, 15 positive and 10 adulterated or
  substituted
• Voluntary Quest Diagnostics Proficiency Program

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DOI Testing Laboratories

• January and February 2007
• Atlanta 24
• Chicago 5
• Las Vegas lt1
• Lenexa 12
• Norristown 36
• Van Nuys 23
• More than 3,000 specimens

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Quest Integrated Solutions

• Web-based internet tracking system
• https//www.questdiagnostics-qis.com
• (replaces ResultsNOW)
• No results, status and tracking only check to
  see if sample is at lab

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Contract Status

• Novation/assignment from LabOne to Quest
  Diagnostics is not complete (Richard???)
• Some agencies able to pay with additional cover
  letter that references LabOne
• Other agencies not able to pay until novation is
  complete
• Collection calls..

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Questions Answers

• Todd Bjorklund, National Account Manager
• todd.x.bjorklund_at_questdiagnostics.com
• Phone [phone]
• Fax [phone]