IT Briefing

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IT Briefing

• September 2006

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IT Briefing Agenda 9/21/06

• SWE Updates
• Manage IT Upgrade
• Blackboard Overview
• Web Approach
• NetCom QA

• Karen Jenkins
• Karen Jenkins
• Sandra Butler
• Karen Jenkins
• Paul Petersen

• October 19 Briefing 1015 130 MS to attend
• 1 hour for Product Roadmap
• 1 hour for Vista and Office 2007

MS to provide lunch. Please RSVP
to sebreana.williams_at_emory.edu
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Software Express

• Microsoft access
• Student employees no longer given access
• Sponsored accounts retirees
• No longer given access
• Examining all applications against our contracts
  and will make adjustments accordingly
• Any issues?

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Manage IT

• Karen Jenkins
• Andrew Kincaid
• Al Shelton

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Remedy Modules
Service Desk
Action Request System
Change Management
Service Level Management
Asset Management
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Architecture
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Remedy Upgrade Heads up!

• Major new release v7.0
• More ITIL compliance
• Multi-tenancy
• Additional categorization from 3 levels to 6/7
  (product operational)
• Cleaner look left navigation top navigation
• Solutions/knowledgebase added user flag
• Definitive Software Library (DSL)
• CMDB with new tools to assist the build,
  graphical view
• REMOVED the teaser apps

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Service Desk (Help Form)

• New name for Help Desk module
• Largest graphical change is top ITIL process bar
• 2 types of Requests (ITIL compliance)
• Incident
• Problem
• Task management added (use with incidents,
  problems, or change requests)
• New canned reports
• Enhanced problem management, new form
• Work log renamed to Work Info (table based)
• Other fields renamed (such as severity to impact)
• Decision tree and scripts

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Change Management

• Module now required to create any type of change
  request
• More/tighter integration with Configuration
  Management, DSL, CMDB
• Closed loop change
• Change calendar w/ business events
• Set varying approval levels even auto-approve
  so process is not bogged down
• Save high risk changes for CAB

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Other Applications

• Service Level Management
• Ability to compute overall SLA compliance with
  multiple weighted targets
• Performance targets via SNMP interface (SMARTS)
• Asset Management
• Better integration with Configuration Management
  (aka Marimba)
• DSL contains a product dictionary
• Software license management

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Input Schedule

• First TechTalk tomorrow 200-330 NDB 225
  Kennesaw
• 10/13, 11/3, 11/24
• Will also updates at IT Briefing
• Target installation gt October
• Go-live gt TBD
• Initial scope migrate current functionality
  data

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Manage IT
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Blackboard _at_EmorySandra ButlerManager,
Interactive Technologies TeamIT Briefing
09/21/06
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Interactive Technologies Team

• Adam Lipkin
• Marcy Alexander
• Tricia Goddard
• Kathy Hayes

• David Lower
• Julia Leon
• Marianne Schneider
• Open Slot

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Interactive Technologies

• LearnLink
• Blackboard
• classes.emory.edu
• classes_at_emory.edu
• Insight
• Wimba

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What is Blackboard (Bb)?

• Academic Suite
• Learning System
• Community System
• Content System
• Building Blocks
• Add-ins that extend capability and functionality

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Bb Tools

• Course and Content Authoring
• Assessment Engine
• Assignment Manager
• Online Gradebook
• Discussion Board

• Email Class
• Virtual Chat
• Group Management
• Course Reporting and Statistics
• Performance Dashboard/Review Status (recent
  upgrade)

more available via Building Blocks and Course
Cartridges
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History Bb at Emory

• 1999 review Bb CourseInfo versus WebCT
• teaching learning at anytime from anywhere
• 2000 University adopts Bb 5 upgrade to Course
  Portal Manager
• depts, orgs, and clubs customizable buttons
  building blocks announcement (Bb Inc.)
• 2002 upgrade to Bb 5.5 Enterprise
• Bb app server Oracle db server move to 24/7
  data center custom script for enrollment
  Emorys GenLib developers release e-reserves
  interface for Bb branding
• 2004 upgrade to Bb 6.1
• LDAP enabled PS feeds via Bb snapshot utility
  dual servers in PROD and DEV

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History Bb at Emory

• 2005 license Content System SSL load
  balanced upgrade to Bb 6.2
• file mgmt content sharing ePortfolios passes
  to entire community and guests Wimba Building
  Block trial
• 2006 Reorganize / AAIT / ATS / Interactive
  Technologies
• app system support transition upgrade to Bb
  6.3 RSPH migrates to University Bb servers
  addl training and outreach (ex. JIT sessions,
  custom training sites, etc.) increased
  non-academic and training usage Wimba Building
  Block added
• 2007 Enhance integration w/other IT resources
• review overall structure enhance processes
  improve infrastructure

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Bb at Emory Stats 09/18/06 200pm

• 3,255 courses
• 1,772 active courses (08/06 current)
• 163 organizations
• 104 active organizations (08/06 current)
• includes intranets, student forums and groups,
  faculty/staff groups and committees

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Bb at Emory Stats 09/18/06 200pm
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Bb Course Site
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Building Block Wimba Voice Tools
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Bb Insight
integration made easy
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https//classes.emory.edu
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Proposed Web Approach

• September 2006

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Agenda

• Current environment
• Initial plan
• Revised plan
• Architecture goals
• Draft architecture
• Estimated timeline
• Outstanding issues

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Gecko Maple

• Focused on the needs of the hard core developer
  community
• Maple Issues
• Difficult to support maintain due to multiple
  customizations (Apache, ITD WebDrive)
• Security issues
• Old hardware

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Initial Plan

• Update hardware
• Update software

• But what are the most common needs of the
  community
• Does this hit the mark

Stabilize, re-group, gather requirements
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Stabilize

• Split SiteMinder / non-SiteMinder sites
• Solved the performance issues identified in March
  06
• Upgrade CF to 7.1 (Maple)
• Containment capabilities improve stability
• Majority of code in CF allowed for early
  testing prior to new architecture
• Identify high risk security issues
• Plan in place to implement changes

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Community Requirements

• Developers only need a couple of additional
  features
• MySQL, shell access on Dev, stability
• Resource and/or skill set constrained users are
  the majority
• Analysis indicates there are many static sites
  and others with basic/common minor dynamic
  components (77)
• One size does not fit all

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Revised Plan

• Place focus on the majority and the current gaps
• Build a tiered service offering
• target different customers/needs
• Build tool kit for common needs
• Provide more applications
• Improve documentation

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Web Approach
Tiered service offerings dependant upon user needs

• Standard Hosting
• Users with limited resources needing to quickly
  and easily publish static websites
• Advanced Hosting
• Users with advanced developments skills creating
  dynamic sites and/or web applications
• Enterprise Hosting
• Users creating mission critical enterprise
  websites and/or enterprise web applications

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FUTURE STATE
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Hosting Options
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Hosting Options (cont.)
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Hosting Options (cont.)
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Hosting Options (cont.)
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Hosting Options (cont.)
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Hosting Options (cont.)
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Architecture--DRAFT--
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Architecture Goals

• Low entry-barrier
• Consolidate where possible
• Improved isolation / management
• Seamless scalability
• Highly secure
• High stability, availability, and performance

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Project Scope

• Phase 1 and beyond

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Project Scope

• Design implement new robust web infrastructure
  
• Create mandatory tools
• Administration/provisioning
• File management
• Necessary scripts for Standard
• Improve existing documentation
• Migrate current Maple sites
• AAIT to move sites and test
• AAIT to create required documentation
• Site owners to test validate

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Tools

• Phase 1
• File Manager
• Administration / Provisioning
• Form mailer

• Phase 2
• Site Builder
• Templates (with DUR)
• Dev-to-Prod
• Point Click provisioning
• Event list
• Other tools

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More Out of Scope (Phase 2)

• Migrating Gecko to Enterprise
• Create policies (in conjunction with DUR)
• Applications
• Blog
• Calendar
• Message board
• CMS
• Portal
• Policy central store

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Other related projects

• Web Statistics (Governance request submitted)
• Google Search (Governance request submitted)

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Phase 1 Timeline - DRAFT
Sept
Oct
Nov
Dec
Aug
Finalize architecture Implement Hardware Create
tools Migrate sites Test acceptance Productio
n ready
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Phase 2 Schedule - DRAFT
Jan
Feb
Mar
Apr
Dec
Site Builder Templates Dev-to-Prod Provisioning
Event List Gecko Migration
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Outstanding issues

• Finalize architecture
• Determine hardware
• Identify costs
• Present discuss with community
• Complete submit Level 1 CBC

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Web Services
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NetCom