Culture for quality and integrity

1

• Culture for quality and integrity
• Engagement with users
• Respect for suppliers

• Standards
• Code of Practice

• Effective management
• project management
• risk management
• knowledge management

1
2

• Informed users
• and producers
• documentation
• quality measures

• Capability
• methodologists
• tools and systems

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5
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6
Monitoring and review
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2
Setting standards Setting standards In two
years (March 2003) Setting standards In five
years (March 2006)
3

• Setting Standards
• Code of Practice and Protocols
• strategies for self-assessment against the Code
• body of Case Law

1
4

• Setting Standards
• In two years (March 2003)
• Code and Protocols in place
• National Statistics assessed against Code and
  
     improvement plans in place
• quality plans published in National Statistics
  work areas
• on-going awareness raising/training programme in
  place
• strategy for review and improvement of protocols
  in place

1
5

• Setting Standards
• In five years (March 2006)
• Code and Protocols in place, with review and
  continuous improvement of protocols
• National Statistics assessed against Code, with
  improvement plans in place as necessary
• non-conformance to the Code an exception
• Code and protocols an integrated component of
  professional statistical training

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6
Effective Management Practices Effective
Management Practices In two years (March
2003) Effective Management Practices In five
years (March 2006)
7

• Effective Management Practices
• leadership and management training of staff as a
  corporate priority
• enhanced project management support
• enhanced risk management processes

2
8

• Effective Management Practices
• Two Years (March 2003)
• Leadership, management, change management,
  project and programme management, risk
  management in place across ONS, supported by
  appropriate tools and training
• Programme for review and improvement of above
  strategies, tools and training.
• Support for sharing of best practice in
  management of statistics across GSS

2
9

• Effective Management Practices
• Five Years (March 2006)
• Benefits of better leadership and management
  showing in terms of adaption to change, better
  quality, reduced risk, and lower costs of
  delivering outputs
• Ongoing review and improvement of strategies,
  training and tools occurring.

2
10
Accessible documentation Accessible
documentation In two years (March
2003) Accessible documentation In five years
(March 2006)
11

• Accessible documentation
• Policy regarding the minimum levels of
  documentation and accessibility of that
  documentation
• Clear documentation required of processes and
  results
• Tools to support the linking of documentation
  with production systems and dissemination
• Documentation suitable to both producers and
  users

3
12

• Accessible documentation
• In two years (March 2003)
• Clear metadata strategy incorporating layers of
  metadata
• Progress on first tools in metadata strategy for
  pathfinder projects
• Assessment of current level of documentation by
  areas of National Statistics
• Plans in place for improved documentation where
  needed

3
13

• Accessible documentation
• In five years (March 2006)
• Comprehensive and current documentation will be
  in place for National Statistics
• Producers will use documentation as the basis of
  knowledge transfer and improvement
• Documentation will be produced on a 'specify
  once use many times' basis, with metadata tools
  providing the needed flows in metadata
• Users will be able to easily access metadata
  about statistics through simple links.

3
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Quality measures Quality measures In two years
(March 2003) Quality measures In five years
(March 2006)
15

• Quality measures
• The draft National Statistics Code requires
  quality to be measured
• Support will be provided in ONS through tools
  and integrated systems supporting the capture,
  analysis and presentation of quality measures
• Training in quality measurement and the use of
  quality measures in quality improvement will be
  developed
• Best practice will be shared across the GSS.
• Strategies will be developed to improve user
  awareness of quality measures and their
  effective use
• Presentation strategies will be researched to
  improve the relevance of quality measures to
  users

4
16

• Quality measures
• In two years (March 2003)
• Agreed list of standard quality measures in
  place for ONS
• Agreed internal reporting arrangements for
  quality measures
• Dissemination strategy for quality measures
  developed
• Agreed work plan for the derivation, management,
  analysis and presentation of quality measures
  in place across ONS
• Prototyping of key measures and quality reports
  from ONS will have commenced
• Agreement across National Statistics on a
  quality measurement strategy that is
  applicable more broadly
• All National Statistics assessed against the
  code in terms of availability of quality
  measures, and compliance strategy in place

4
17

• Quality measures
• In five years (March 2006)
• All National Statistics will have associated
  well defined, effectively derived, maintained
  and accessible quality measures to support
  producers
• All National Statistics will have associated
  well defined, effectively derived, maintained
  and accessible quality measures to support
  users
• User feedback on quality will be sought through
  effective user/ producer dialogue, and
  facilitated through available measures
• Quality measures will be integrated with the
  metadata strategy, ensuring they are readily
  available in linked form

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18
Sound methodological base Sound methodological
base In two years (March 2003) Sound
methodological base In five years (March 2006)
19

• Sound methodological base
• Build methodological capability and role
• Start predominantly with ONS, but build to a
  level to support National Statistics
• Share best practice through networks,
  workshops, training, Quality and Methodology
  Programme Board and NS Methodology Advisory
  Committee

5
20

• Sound methodological base
• In two years (March 2003)
• Continuing to expand Methodology Group
• Comprehensive training and development strategy
  for methodologists in place
• Established better practice in terms of
  methodological approach in ONS
• Have a programme to develop standard methods and
  tools to support common statistical activities
• Have a research programme to address new and
  emerging needs as well as current problems
• Be largely ONS focused but with increasing
  influence across GSS and in Europe
• Survey Control Unit functioning across household
  and business surveys underpinning National
  Statistics

5
21

• Sound methodological base
• In five years (March 2006)
• Stable recruitment and retention strategy in
  place, highly motivated, skilled methodologists
  sought after across ONS, GSS and Europe
• Sound methodological under pinning to all key
  statistics and sources, and sound methods built
  into new sources and outputs
• Capacity to support GSS, lead in Europe, and
  assist developing and transition countries
• Active research programme

5
22
Tools for good methods in flexible systems
Benefits Tools for good methods in flexible
systems Strategies Tools for good methods in
flexible systems In two years (March
2003) Tools for good methods in flexible
systems In five years (March 2006)
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• Tools for good methods in flexible systems
• Benefits
• Evaluated and tested methodologies embedded
  across ONS
• Integrated, well managed data
• Efficient development of new systems and ongoing
  maintenance
• Greater functionality available to systems eg
  quality measures
• Platform for increased flexibility to take on
  improvements and changes in requirements
• Reduced exposure to risk
• Improved user access to quality assured data and
  metadata
• Improved responsiveness to new user needs.

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• Tools for good methods in flexible systems
• Strategies
• Build integrated technical environment supported
  by standard statistical infrastructure
• Identify common statistical activities and build
  tools embedding sound methods
• Re-engineer applications eg National Accounts to
  build flexible systems within the integrated
  environment
• Support integrated environment with policies and
  training

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25

• Tools for good methods in flexible systems In
  two years (March 2003)
• Have a planned work programme for development of
  the integrated environment, the statistical
  infrastructure and the re-engineering projects
• Have implemented prototype versions of
  components of this environment in the path
  finder projects
• Have an associated policy development and
  training strategy in place
• Have priority components of National Statistics
  covered by work programme

6
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• Tools for good methods in flexible systems
• In five years (March 2006)
• The technical and statistical infrastructure
  will be substantially upgraded
• All key areas of ONS statistics will be on the
  new environment
• Transition plans will exist for remaining
  statistical activity
• New projects will be set up in the new
  environment, using the well tested components
• Development and maintenance costs will be lower
  and quality assurance higher
• Ongoing programme of work to support and improve
  the environment
• Programme for integrating relevant components of
  the wider statistical programme of GSS into
  environment in place

6
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Monitoring and improving quality Monitoring and
improving quality In two years (March
2003) Monitoring and improving quality In five
years (March 2006)
28

• Monitoring and improving quality
• Multi-layered approach to monitoring and
  feedback
• Layer 1 ongoing part of business cycle and
  planning round
• Use of Business Excellence Model as framework,
  current practice templates, quality measures
  and risk reporting
• Layer 2 specific to particular outputs,
  methods, review as part of redevelopment,
  modernisation, incorporation of new tools
• Layer 3 structured reviews
• International benchmarking studies
• Methodology Reviews of National Statistics
• National Statistics Quality Reviews
• Internal Audit
• Layer 4 Statistics Commission Reviews

7
29

• Monitoring and improving quality
• In two years (March 2003)
• Organisation wide training in the use of the
  Business Excellence Model in self assessment
  and planning, being implemented
• Quality Measures project progressed
• Key re-engineering projects identified and some
  being progressed
• Key corporate statistical tools identified and
  associated evaluation of methods being
  progressed
• National Statistics Quality Reviews being
  progressed (recommendations feeding into
  planning processes)
• Continuing programme of Methodology Reviews
  identified and progressed
• Continuing programme of International
  Benchmarking reviews identified and progressed
• Continuing programme of Internal Audit reviews
  identified and progressed

7
30

• Monitoring and improving quality In five years
  (March 2006)
• Use of Business Excellence Model integrated in
  corporate approach to self assessment and
  planning
• Ongoing monitoring and review activity will be
  embedded in statistical production cycles, and
  auditable through quality and risk reports
  produced
• Standard quality measures readily accessible for
  all National Statistics, or a plan in place to
  achieve this in the case of exceptions
• Good tools and appropriate training strategies
  will support the ONS monitoring and review
  activity
• Review focus will shift from re-engineering of
  current outputs, to evaluation work for the
  development of new outputs to meet new needs
• National Statistics will continue a structured
  rolling programme of ongoing review activity
  including international benchmarking studies,
  Methodology Reviews, National Statistics Reviews
  and Internal Audit reviews.

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