Knowledge Management

1
Knowledge Management

• Chapter 9
• Question 27

2
What is (KM)

• The main function of the knowledge sharing
  position would be to help champion
  organization-wide knowledge sharing, so that the
  organization knows how, information and
  experience is shared inside and (as appropriate)
  outside the organization with clients, partners,
  and stakeholders

3
Key responsibilities

• Promote knowledge sharing through the
  organization's operational business processes and
  systems by, among others, strengthening links
  between knowledge sharing and the information
  systems, and improving integration among
  information systems in the organization, to
  facilitate seamless exchange of information
  across systems 
• Promote collaborative tools such as activity
  rooms to facilitate sharing of ideas and work
  among internal teams and external partners
• Provide support for the establishment and
  nurturing of communities of practice, including
  workshops, one-on-one guidance, and
  troubleshooting

4
lt Continued gt

• Share experiences across communities of practice,
  business units, and networks on innovative
  approaches in knowledge sharing, including
  preparation of case studies.
• Help monitor and evaluate the knowledge sharing
  program, including external benchmarking and
  evaluation programs/opportunities. 
• Help disseminate information about the
  organization's knowledge sharing program to
  internal and external audiences, including
  organizing knowledge sharing events (such as
  knowledge fairs, site visits, interviews),
  maintaining communications on knowledge sharing
  across the organization, participation in
  orientation and training sessions, and
  preparation of brochures/presentations.

5
Required Skills

• Communications Ability to get consensus and
  collaboration across many business units ability
  to generate enthusiasm ability to communicate
  with all levels of management and staff
  establishing straightforward, productive
  relationships treating all individuals with
  fairness and respect, demonstrating sensitivity
  for cultural and gender differences showing
  great drive and commitment to the organizations
  mission inspires others Maintaining high
  standards of personal integrity
• Client Orientation Understands clients' needs
  and concerns responds promptly and effectively
  to client needs Customizes services and products
  as appropriate 

6
lt Continued gt

• Drive for Results Makes things happen Is
  proactive balances "analysis" with "doing" sets
  high standards for self Commits to
  organizational goals 
• Teamwork Collaborate with others in own unit and
  across boundaries acknowledges others'
  contributions works effectively with individuals
  of different culture and gender willing to seek
  help as needed. Influencing and resolving
  differences across organizational boundaries
  Gaining support and commitment from others even
  without formal authority resolving differences
  by determining needs and forging solutions that
  benefit all parties promoting collaboration and
  facilitating teamwork across organizational
  boundaries.
• Learning and knowledge sharing open to new
  ideas shares own knowledge applies knowledge in
  daily work builds partnerships for learning and
  knowledge sharing 

7
Last but not least

• Analytical Thinking and Decisive Judgment -
  analyzing issues and problems systematically,
  gathering broad and balanced input, drawing sound
  conclusions and translating conclusions into
  timely decisions and actions

8
Requirements

• An advanced degree in business and/or social
  sciences 
• Several years of experience with the
  organizations  operations and business tools 
•  Familiarity with developing and delivering
  knowledge sharing programs and with the Bank's
  information infrastructure 
• Experience in establishing effective partnerships
  within and outside the organization. 

9
References

• ikms_newsletter/2006/05
• www.icasit.org