Secured Hosting Services Frank Adams Tom Carter

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Secured Hosting ServicesFrank Adams / Tom Carter
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• What is Application Hosting
• Increasingly popular practice of outsourcing
  software applications to 3rd Party providers
• Alternative to managing applications in-house
• Involves your software applications residing on
  3rd party servers
• Provides access to your application from anywhere
  in the world

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WERCS / TimeWarner Co-Location Secured Facility
WERCS Software Application
Internet
Office / Home
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• Benefits
• No Up Front Hardware Capital costs
• No budgeting necessary for unpredictable
  maintenance
• Predictability of IT Budget monthly costs are
  known
• Access to application from anywhere
• Data located in secured data center
• Redundancy and Server Protection Features
• Offsite Storage of backup tapes

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• Benefits
• No need for expensive Servers, IT consultants,
  Internal Upgrade costs
• Focus on Core IT Competencies
• Remove mundane day-to-day IT work
• WERCS Regulatory Subscription Upgrades
• All WERCS Software Release Upgrades

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• Experience
• First Hosted Customer in 2002
• Servers located within TimeWarner Telecom
  co-location facility
• Co-Locaton WERC servers are installed on the
  TimeWarner premises. Management of WERCS servers
  remains in the hands WERCS
• Facility located minutes from WERCS Headquarters
• TimeWarner leading provider in 44 major U.S.
  markets / strong reputation / financial stability
• Scalable solution
• Technical backup support

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Wercs Customer Trends
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• Hosting Facility
• Three separate fiber routes into building
• Fiber network via SONET technology
• Concrete Steel constructed facility
• Two separate AC feeds backed up by 1000 KVA
  generator UPS
• Lightning protection system and ground field
• FM 200 fire suppression and detection system
• 24X7 monitoring and production
• Video Surveillance / Biometrics Access

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• Hosting Server / Data
• Redundant Power Supply and NICs
• Raid 5 / Hot swap hard drives
• 24X7 four hour response from manufacture on
  hardware
• Hardware replacement guarantee
• Full nightly backups on 2 week rotation
• Restoration of all data within 14 hours of a
  disruption
• Offsite storage of backup tapes with Iron
  Mountain
• Periodic security audits and monitor for security
  vulnerabilities

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• Periodic Security Audit
• Security concerns can quickly erode customer
  confidence
• External Infrastructure and Application Security
  Assessment performed in October 2006
• Purpose
• Identify Vulnerabilities
• Evaluate WERCS seriousness
• Communicate any risks

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• Security Audit Results
• Summary
• External Infrastructure Risk Rating LOW
• Application Assessment Risk Rating Nil
• Recommendations were provided during Audit
  process
• Recommendations were taken under consideration
  and appropriately implemented

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• Are you a Candidate?
• Difficulty relying on Internal IT Infrastructure
• Internal Costs for maintaining applications
  rising
• Internal Costs for Upgrades prohibitive
• Limited IT Resources

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• Hosting Case Study Example
• Challenge
• Limited/Strained Internal IT Sources
• WPS Response
• WERCS Application Hosted at Secured WERCS hosting
  Facility (TimeWarner)
• WERCS staff performs routine updates, backups,
  maintenance on WERCS applications
• WERCS performs routine server maintenance,
  operating system updates
• WERCS staff does quarterly regulatory updates
• Result
• Significant Reduction of Internal IT Costs / High
  ROI
• Seamless to customer
• Stable and Well Tuned Solution

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• Performance / Uptime
• Performance Goal is 95 System Availability
• Since 2002 99.99 Uptime
• 1 Unexpected Downtime since 2002 (45minutes)
• All Maintenance and Upgrades are down in Non-
  Business Hours or Holidays

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• Further Information