You Speak English, They Dont Now What

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You Speak English, They Dont Now
What?

• 10 QUICK TIPS to Communicate Effectively with
  Limited English Proficient Speakers
• Southeastern Employment Training Association
  SPRING CONFERENCE
• Myrtle Beach, SC March 14, 2005

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Presented byLanguage Solutions, LLC

• Barry Baer,
• President

• Jim Chladek,
• Training manager

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Todays Agenda

• The 3 As
• Language Basics
• The Language Experience
• Communication Breakdowns
• 10 QUICK TIPS
• Question Answer

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I. The 3 As

• Aware
• Acknowledge
• Accept

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II. Language Basics

• Terminology

• Prograam Types

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ESL, EFL, ELL, LEP, CASAS

• English as a Second Language (ESL)
• Non-Native English Speaker
• English Language Learner (ELL)
• Limited English Proficient (LEP)
• L-EP Let Everyone Participate
• Functional Literacy

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Limited English Proficient
Non-English Proficient Limited English
Proficiency/Proficient Fluent English
Proficient NEP LEP
FEP --I------------------------------------------
--------I--  
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Assessments

• Comprehensive Adult Student Assessment System
  (CASAS)
• Student Progress Levels (SPL)
• Basic English Skills Test (BEST)

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Programs

• Introduction
• Define LEP Population
• Single Largest Language Issue

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Programs

• Adult Basic Education/ESL
• Workforce Training
• Food Service Processing
• Manufacturing
• Healthcare
• Construction

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III. The Language Experience

• Literacy
• Types
• Reading
• Writing

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Literacy
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III. The Language Experience

• Literacy
• Types
• Reading
• Writing

• Communication
• Styles
• Speaking
• Listening

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IV. Communication Breakdowns

• Interactive Exercise

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IV. Communication Breakdowns

• Discussion

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V. 10 QUICK TIPS

• 1. Speak clearly
• 2. Simplify
• 3. Give time
• 4. Re-phrase
• 5. Avoid slang

• 6. Avoid sarcasm
• 7. Avoid references
• 8. Yes / Yes
• 9. Repetition
• 10. Feedback

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V. 10 QUICK TIPS

• 1. Speak clearly, not loudly slow down
• 2. Simplify clarify

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V. 10 QUICK TIPS

• 3. Give people time to respond
• 4. Re-phrase

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V. 10 QUICK TIPS

• 5. Avoid slang, clichés idioms
• 6. Avoid sarcasm or irony
• 7. Avoid cultural or historical references

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V. 10 QUICK TIPS

• 8. Remember Yes may not mean Yes
• 9. Fifteen repetitions are OK, but fifty are
  better
• 10. Provide positive feedback

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Challenge TIP

• Build an atmosphere of language mentoring

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Applications

• Commit to 10 QUICK TIPS
• Make It Known
• Empower Limited English Proficient Speakers
• Reap the Benefits

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Benefits
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VI. Question Answer
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Resources

• Websites
• www.casas.org
• www.cal.org
• www.nald.ca/insites/annotald.htm
• www.work-basedlearning.org/index.cfm
• //ncsall.gse.Harvard.edu/ann_rev
• www.ESL.NET
• www.freeworksheets.com
• www.refugeesusa.org

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We are here to HELP!

• Contact
• Phone [phone]
• Email ltinfo_at_languagesolutionsllc.comgt
• Web
• ltwww.languagesolutionsllc.comgt