Registration and Login Guide

1
Registration and Log-in Guide

• Aetna online tools and programs
• www.aetna.com

2
Table of Contents

• Access page www.aetna.com Pg. 3
• Main registration page Pg. 4
• Employee (subscriber) registration Pg. 5-8
• Dependent registration Pg. 9-12
• Self-help guide Pg. 13-16

3
Go to www.aetna.com
log-in
register
4
Register
Employees (subscribers) Click here to register.
Dependents (covered family members, age 18 and
over) Click here to register.
5
Employee (Subscriber) Registration
6
Enter your information
If you do not have Aetna insurance, enter your
Social Security number.
7
Create your user name and password
8
Secure subscriber home page
The information you see on this page will vary
depending on the tools and services available to
you.
9
Dependent Registration
10
Enter your information
Dependents should enter their information in this
section
Enter the subscribers or employees information
in this section.
If you do not have Aetna insurance, enter the
subscribers or employees Social Security
number.
11
Create your user name and password
12
Secure dependent home page
The information you see on this page will vary
depending on the tools and services available to
you.
13
Self-help Guide
14
Im an employee and I tried to register but I got
an error.

• You may have gotten an error because you recently
  changed your name or other information with your
  employer.
• Try registering again using the same name and
  Social Security number that is on your paycheck
  or W-2 form.

15
Im a dependent and I tried to register but I got
an error.

• You may have gotten an error because the employee
  recently changed his/her name or other
  information with his/her employer.
• Try registering again using the same name and
  Social Security number that is on the employees
  paycheck or W-2 form.

16
I already registered but I cant log in.

• Be sure that your CAPS LOCK key is off. User
  names and passwords are case-sensitive.
• Or, you may have simply forgotten your user name
  or password. Try retrieving your user name and
  password by clicking Forgot your user name? or
  Forgot your password?
• If you dont have Aetna insurance, you may need
  to reregister if you (or the subscriber) recently
  changed your name or other information with the
  employer. Be sure to use the same name and
  Social Security number that is on your paycheck
  or W-2 form (if you are the subscriber) .