Navigator

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Navigator
Aetna

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Easy Registration and Log-In
Easy To Use Convenient Secure
www.aetna.com Anywhere theres Internet access
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Aetna Navigator Member Home Page
Member- Centered Design

• Intuitive, easy navigation
• Delivers what members want
• Claims
• Balances
• Whos covered
• Doctors in network
• Links to related information

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Simple Navigation
Member- Centered Design

• Benefits
• Claims Balances
• Requests Changes
• Take Action On Your HealthSM

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Links to Related Resources
Member- Centered Design

• Anticipate members needs
• Find Health Care in DocFind?
• Order a Member ID Card
• Contact Member Services
• Take Action On Your HealthSM

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Action-Oriented Links
Member- Centered Design
DocFind The resource that helps them do it
Find Health Care What members need to do
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Site Map
Member- Centered Design

• At-a-glance summary
• Clickable links
• Easy to find what you need

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Find Health Care
Information To Help Manage Health Benefits

• Search for the health care providers you need
• Physicians
• Urgent care facilities
• Hospitals
• With information on
• Board certification
• Education
• Locations
• Find-a-Specialist tool

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Customized Health Care Provider Directory
Information To Help Manage Health Benefits
Online access to a printable, customized list
specific to your location and plan
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Benefits Information
Information To Help Manage Health Benefits
Check on Whos Covered Keep track of enrollment
and covered dependents
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Programs To Help You Manage Your Health
Information To Help Manage Health Benefits
View your available health programs including
Condition Care, if included in your plan
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Pharmacy Resources
Information To Help Manage Health Benefits

• Retail pharmacy benefits
• Mail-order pharmacy
• What is a formulary
• Mail-order form
• Rx formulary search
• Price-A-DrugSM

Available only if enrolled in this benefit with
Aetna
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Balance Information
Information To Help Manage Health Benefits
Checking fund balances part of personal finance
management
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Claims Information
Information To Help Manage Health Benefits
Up-to-date view of claims with links to details
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Claims Details
Information To Help Manage Health Benefits
See more information with claims
details Questions? Send a Message captures
the information about your claim so you can send
information to Member Services quickly and
accurately
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Explanation of Benefits
Information To Help Manage Health Benefits
Online access to claim activity Paperless option
now available
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Requests and Changes
Simple Online Transactions

• Request ID card
• Update other insurance information
• Change password
• Change member preferences
• E-mail
• U.S. mail addresses

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Request an ID Card
Simple Online Transactions

• ID card level information
• Ready to print

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Forms
Simple Online Transactions
Online access to forms makes interacting with
Aetna more convenient
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Contact Us
Simple Online Transactions

• E-mail Member Services
• Phone numbers
• Claim mailing address

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Take Action On Your Health
Decision- Support Health Information

• Find Health Care
• Cost of Care
• Staying Healthy
• Treating Illness

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Hospital Comparison Tool
Decision- Support Tools

• Nationwide quality outcomes information on
  hospitals for certain diagnoses and procedures
• Number of patients
• Mortality rates
• Complication rates
• Length of stay
• Links to Leapfrog Data

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Members Give Feedback on Their Doctors
Decision- Support Tools
Survey is completely anonymous and takes only a
few minutes
Results are available on DocFind
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Estimate the Cost of Care
Decision- Support Tools

• Cost transparency helps members make decisions
  about health care dollars
• Prescription drugs
• Scope surgical procedures
• Office visits
• Diagnostic tests vaccines
• Diseases conditions
• Medical tools available to all registered
  members

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Estimate the Cost of Care
Decision- Support Tools

• Easy-to-use information on common procedures to
  help members understand health care costs
• Corresponding Aetna fee schedule range
• Typical physician/dentist fee range

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Price-A-DrugSM
Decision- Support Pharmacy

• Cost of medications based on the members Aetna
  pharmacy benefit plan
• Retail mail-order, including mail-order savings
• Generic/brand alternatives members can discuss
  with their doctor

Available only if enrolled in this benefit with
Aetna
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Wellness Prevention
Credible Health Information

• Information to help members stay healthy,
  including
• Fitness
• Nutrition
• Recommended tests
• Weight management
• Womens health
• Workplace health

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Ask the Expert Aetna InteliHealth
Credible Health Information

• Award-winning consumer website developed in
  association with Harvard Medical School
• Provides online health and wellness information

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Treating Illness
Credible Health Information
Medications - look up prescription and
nonprescription drugs Aetna InteliHealth -
credible health information and interactive tools
developed by Harvard Medical School Health A-Z -
index of condition information and treatment
decision support
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Preparing For Your Doctor Visit
Credible Health Information
Helps members take an active role and share in
their medical decisions
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Health Information You Can Trust
Credible Health Information

• Health Information Decision Support
• Health topics
• Medical tests
• Medications
• Support groups