ONLINE SERVICES FOR YOUR LAW SCHOOL

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ONLINE SERVICES FOR YOUR LAW SCHOOL

• By Ray Flores and Nasi Peretz

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SERVICES WE WILL COVER TODAY
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GOOGLE APPS
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GOOGLE APPSDEMO
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GOOGLE APPS
PROS
CONS

• CHANGE
• POLITICS
• CONTROL
• SECURITY
• JOB SECURITY

• FEATURES
• ALWAYS IMPROVING
• COST
• MARKETING
• SUPPORT
• LEARNING CURVE

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
WHY WE DECIDED TO JOIN?

• Best solution, couldnt do it in-house, zero
  cost, fully integrated solution
• Students expectations about technology has
  changed, provide a solution that will grow with
  our students
• Cost Savings
• Minimal training and support
• Googles willingness to help and support

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
CONTRACTS

• Worked with Provost Office
• Get Legal Counsel to on board
• Negotiated zero cost, multi-year contract
• USC can cancel at any time
• We built a relationship with Google

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
IMPLEMENTATION PLAN

• Wouldnt have worked without backing from Provost
  office
• Did initial launch at the law school as proof of
  concept
• Currently implemented school-wide at USC
• Initial project plan

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
SUPPORT FAQs, support calls, help desk

• Contacted ASU
• Multiple meetings with Google Apps engineers
• Students get email support
• Techs get a 24/7 support number
• Google listened and is very responsive

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
TRAINING

• Gave accounts to all our tech staff
• Custom login screen
• Frequently asked questions
• Tutorial (in-house)
• Google Tutorials
• Group training sessions

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
ACCEPTANCE

• Over 90 participation within first month,
  currently 100 at law school
• Over 40 participate within first month,
  currently at 60, expect 100 by end of next year
  at USC
• Students Love Google Apps
• Techs Love Google Apps
• Administration Loves Google Apps

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
TECH STUFF

• SAML 2.0 Shibboleth 2.0 or Authenticate against
  a Database
• Provisioning Accounts in Real Time
• Management Interface for Accounts
• Alumni Usage Demonstration
• Student Usage Demonstration

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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GOOGLE APPS
ACCOUNT PROVISIONING

• Use Provisioning API
• Easy to Implement, follow steps get token,
  submit request, parse response, done!
• Lets review a sample!

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE

• LET THERE BE VIDEO

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ITUNES U SCREENSHOTS
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YOUTUBEDEMO
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YOUTUBE

• ONE main Channel
• 2 Main Sub-Channels - Arts - Lectures
• 11 Enhanced Sub-Channels and growing!

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YOUTUBE
PROS
CONS

• ONLINE ACCESS REQUIRED

• MORE SPACE
• ZERO COST
• WIDER REACH
• PROMOTE USC LIFE
• SUPPORT STUDENT EXPECTATIONS

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
WHY WE DECIDED TO JOIN?

• Best and most popular solution, unlimited space,
  zero cost
• Meet students expectations
• Cost savings
• No training or support requirements
• Googles willingness to help and support

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
CONTRACTS

• Worked with Provost Office
• Much easier since we already had a contract with
  Google
• Negotiated zero cost, multi-year contract
• USC can cancel at any time
• We built a relationship with Google

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
IMPLEMENTATION PLAN

• Worked with Provost office to determine policies
  and content
• Increased video captures
• Got buy-in from faculty to provide content
• Involved administration and PR
• No project plan required

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
SUPPORT FAQs, support calls, help desk

• Google provided login
• We customized the page with no help
• We began uploading content
• We were online

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
TRAINING

• No training required
• Videos went online
• Staff, Faculty, Students and world began viewing
  immediately

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
ACCEPTANCE

• Not all faculty want to be on video
• We focused on events and faculty that wanted to
  participate
• No problems or complaints since implementation
• Online for 9 months
• Most popular videos have over 4,000 views

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
CHANNEL/SUB-CHANNEL

• Channel Design with Sub-Channels(Example USC)
• Channel with Central Control (SubChannels)(Examp
  le UC Berkeley)
• All-in-One Channel(Example Duke University)

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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YOUTUBE
TECH STUFF

• YouTube Batch Upload
• YouTube Distributed Management versus Central
  Management
• Video Conversion
• Comments and Ads, Dangerous?
• Channel Branding

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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iTunes U

• LET THERE BE podcasts

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ITUNES U SCREENSHOTS
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ITUNES U DEMO
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iTUNES U
PROS
CONS

• IPOD USAGE
• ITUNES USAGE
• CONS NUMBER 3
• CONS NUMBER 4
• CONS NUMBER 5

• EASE OF USE
• STUDENT EXPECTATIONS
• ZERO COST
• INCREASED REACH
• APPLE SUPPORT

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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iTUNES U
WHY WE DECIDED TO JOIN?

• Meet student expectations
• Cost savings
• Increase reach and accessibility to content

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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itunes u
CONTRACTS

• USC Initiative
• Less flexible than Google
• Multi-year zero cost contract

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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ITUNES U
IMPLEMENTATION PLAN

• Increased audio recording of class sessions
• Policy dictated by University
• Buy-in from faculty and administration
• Public and internal access to content
• No project plan required

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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iTUNES U
SUPPORT FAQs, support calls, help desk

• Apple setup accounts
• Initial Setup support from Apple

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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iTUNES U
TRAINING

• Point students to Apple training
• Assist students with iTunes installation

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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ITUNES U
ACCEPTANCE

• Not widely accepted
• Some faculty were on board and continue to use
  the service the majority stopped using the
  service
• Not widely accepted

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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ITUNES U
TECH STUFF

• University Access / University Access
• Course Permissions
• Integrating with Internal Systems
• Course Creation (Manual)
• Management and Request Handling

UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW
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THANK YOU
QA
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL
OF LAW