ITD Technology Inventory

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ITD Technology Inventory
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Help Desk Support Levels

• Level One
• Desktop and Printer problems
• Connectivity/Permission issues
• Computer Technician (call or site visit)
• Level Two
• Persistent Problems beyond level one service
• Network outages, complex system problems
• Senior Computer Technician, expanded knowledge
• Level Three
• Complex Problems involving multiple disciplines
• Complex Internet Protocols
• VPN/Inter Company Connectivity
• Senior Network Analyst, high level of knowledge

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  FY2006 FY2007 Fy2008 FY2009 - Planned
New Technologies Added Applications ADP Payroll Chameleon Software/Server TJO City Website City Clerk automation Outlook Contract Scanning 3 servers for Munis Infrastructure Mainframe Outlook Expansion Windows Update Server Tape Library for automated backups High Speed Xerox Printer Storage Array for cheaper, faster electronic storage Barracuda Spam filter Goodlife Center fiber network Iprism web Filter Election System - online polling results Munis Integrated Financial System Kelley and Ryan via internet in Collectors Trash Billing Online City ordinances COSInfo employee web site high speed servers for the City Website Intellisync Server for Treo Cell Phone Email Redesigned Data network City Surveillance cameras Computer Room backup power Internet Firewall DPW Training Center Windows Update server 2nd Internet Connection for enhanced speed Fiber in City Hall for speed Disaster Recovery IAS Assessor Software MUNIS RE/PP/ExciseTax Munis Work Orders Munis Police Extra Duty Connect-CTY Pool Registration and wireless management GIS Treasurer/Collector automation Oracle Data Base Server City Directory Sonitrol Buildingl Security Access control Centralized cell Phone Management Virtualization Technology to provide better service for less cost Fire Department upgrade Ricoh Copier networking ADP Reconfiguration ADP E-Time Implementation 311 Call Center Permit System Law Division case management software Munis General Billing Mainframe elimination Munis Contracts and Bids Munis release 6.3 Crystal reports Online employment application Capital project System Time clock rollout Phone system for 311 Disable and remove mainframe SpringNET Fiber Network Voice over IP Phone System expanded virtualization capacity
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Base Software Applications Inventory FY2006 ADP Payroll Chameleon Software/Server TJO City Website City Clerk automation Outlook Contract Scanning 3 servers for Munis Mapper Mainframe excel access FY2007 Election System - online polling results Munis Integrated Financial System Kelley and Ryan via internet in Collectors Trash Billing Online City ordinances COSInfo employee web site Email ADP Payroll Chameleon Software/Server TJO City Website Outlook Contract Scanning 3 servers for Munis Mapper Mainframe excel access FY2008 IAS Assessor Software MUNIS RE/PP/ExciseTax Munis Work Orders Munis Police Extra Duty Connect-CTY Pool Registration and management GIS Oracle Server Election System - online polling results Munis Integrated Financial System Trash Billing Online City ordinances COSInfo employee web site ADP Payroll Chameleon Software/Server TJO City Website Outlook Contract Scanning excel access FY2009 ADP Reconfiguration ADP E-Time Implementation 311 Call Center Permit System Law Division case management software Munis General Billing Mainframe elimination Munis Contracts and Bids Crystal reports Online employment application Capital project System Phone system for 311 IAS Assessor Software MUNIS Connect-CTY Pool Registration and management GIS Election System - online polling results Trash Billing COSInfo employee web site ADP Payroll City Website Outlook Contract Scanning excel access
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Base Infrastructure Technology Inventory FY2006 Outlook Expansion Windows Update Server Tape Library High Speed Xerox Printer Storage Array Barracuda Spam filter Goodlife Center fiber network Iprism web Filter Mainframe Internet 350 PCs 482 Email accounts FY2007 Redesigned Data network City Surveillance cameras Computer Room backup power Internet Firewall DPW Training Center Windows Update server 2nd Internet Connection for enhanced speed Fiber in City Hall for speed Disaster Recovery Windows Update Server Tape Library High Speed Xerox Printer Storage Array Barracuda Spam filter Goodlife Center fiber Iprism web Filter Mainframe Intranet Internet 488PCs 991 Email Accounts FY2008 Sonitrol Buildingl Security Access control Centralized cell Phone Management Virtualization to provide better service for less cost Fire Department upgrade Ricoh Copier networking City Surveillance cameras Internet Firewall DPW Training Center Windows Update server 2nd Internet Connection for enhanced speed Fiber in city hall Disaster Recovery Tape Library High Speed Printer Storage Array Barracuda Spam filter Goodlife Center fiber Iprism web Filter Intranet Internet 569PCs 1177 Email accounts FY2009 Disable and remove mainframe Reconfigure computer room for servers SpringNET Fiber Network Voice over IP expanded virtualization capacity Sonitrol Buildingl Security Fire Department upgrade Ricoh Copier networking City Surveillance cameras Internet Firewall DPW Training Center Windows Update server 2nd Internet Connection for enhanced speed Disaster Recovery Tape Library High Speed Printer Storage Array Barracuda Spam filter Goodlife Center fiber Iprism web Filter 638 PCs Intranet Internet gt1200 Email Accounts
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Provision New computers, Printers Departmental
Shared Printers Desktop Software Installation (MS
Office) Application Installations (MUNIS/ADP
Java) Computer/Memory/Disk Upgrades Telephones
(Centrex, VOIP, Call Center S/W)
User Desktop Layer
Wiring (Cat-3, Cat-5 Cat-6) LAN Copper,
Fiber WAN Inter Building SpringNet
Network Layer
Application Servers, Data Storage, Backup
Plan Virtualization End User Equipment Required
Application Layer
Firewalls/VPN Internet Access (Security, Email
and Content filters) Domain Management (Active
Directory, DNS) File and Print Servers Storage
Area Network (SAN) Data backup Automated Tape
System High Speed Printing Core Network
Components (Routers/Switches) Microsoft Update
Server Wiring / Power / UPS / HVAC
Infrastructure Layer
Help Desk/Service Requests User Administration
Email, File Sharing, MUNIS, IAS, ADP) Capacity
and Performance Management Change
Management Bandwidth Management Technical
Planning Project Related Technical Planning
Core Infrastructure Recovery Management
Management Disciplines