Sutherland Global Services in Healthcare

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Sutherland Global Services in Healthcare
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Healthcare industry is one of the key industries
and is growing at a rapid pace. Being
customer-centric, this industry needs to deliver
high quality customer support service. It
involves many processes related to health
insurance, patients' records, administrative
tasks, claims processing and others that need to
be managed diligently.
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Sutherland Global Services offers high-end
solutions to this industry and help in cost
reduction to a great extent. Sutherland helps the
healthcare industry to increase its profit
margins by offering efficient solutions through
its highly skilled professionals, advanced
technology and proven management methodologies at
low rates.
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Our services increase accuracy in the rate of
bill processing and claims processing. It also
reduces turn-around-time of reporting and thereby
increasing the productivity and profitability. It
follows flexible management methodologies that
can be tailored according to the needs and
requirements of the client.
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Its customized Six Sigma processes and strategies
leverage to the business operations of health
care industries. We carry out the below listed
BPO services in the field of healthcare
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Member Acquisition Sales and marketing such as
inbound telemarketing, outbound telemarketing,
online sales assistance, quoting, lead
generation, direct response programs and
enrollment inquiries.
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Member Care Member inquiries related to
coverage, claims, coordination of benefits, PCP,
emergency or urgent care, referrals, ID cards and
prescriptions.
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Provider Care Provider inquiries related to
eligibility, copays/limits/deductibles, patient
information, coverage, referral requests,
policies/procedures, plans and products, health
and wellness.
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Back-Office Non-voice processing such as claims
data entry, edits/exception corrections,
enrollment processing, account payable, accounts
receivables.
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Sutherland Global Services is a leading name when
it comes to handling sales, customer service,
claims management, and back-office processing
operations. Living up to the company's global
stature, we have state-of-the-art facilities at
United States, United Kingdom, Mexico,
Philippines, and India.
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We cater to Fortune 1000 clients and have more
than 40 clients that fall in the Fortune 500
category. We help our clients to explore new
prospects and generate more business while
retaining the old ones. Sutherland Global
Services see right from the conversion of
marketing inquiries to closed sales, reduction of
administrative costs for manual, paper-intensive
processes to customer satisfaction. For more
information on Sutherland Global Services, please
browse through http//www.suth.com
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THANK YOU