Services Provided By BPO Firms

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Services Provided By BPO Firms
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It has become essential for companies to provide
uninterrupted high-end services to their
customers to survive in the highly competitive
business world, and because of this growing need
for customer support services, call centers have
made a significant place for themselves. BPO
services have become an integral part of various
industries as they provide cost-effective
solutions for optimizing various business
operations.
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Today, BPO firms provide an extensive range of
back office and front office services to various
industries like Retail or e-Retail, Insurance,
Mortgage, Banking, Healthcare, Telecommunications,
Technology, Travel and Hospitality. Some of the
BPO firms also provide customized business data
processing services to their clients to meet
their specific requirements. Some of the major
BPO services provided by the BPO companies are
discussed below
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Customer Support Services Customer support
services provided by BPO firms allow the
companies to handle various customer related
issues effectively and resolve their queries
promptly. The customer support services are
utilized by the companies to increase the rate of
customer satisfaction and promote goodwill.
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Tele-Marketing Services Industries have
telemarketing services in order to boost sales
and promote product awareness. BPOs have skilled
professionals who deliver quality results and who
are focused towards their targets. Telemarketing
includes services like lead generation,
appointment scheduling, debt collection services,
product promotion, cross selling, and hardcore
selling.
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Technical Support Technical support services
help users solve their specific problems related
to computer hardware, software, or any electronic
product. These services mainly increase the
utility of the clients products and increase
their customer satisfaction. Technical support
services can be provided via an e-mail,
telephone, instant messaging, fax, and even
on-site.
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Accounts Management The industries are employing
BPO financial and e-accounting services for
having cost advantage and for better customer
management. Accounts management services, such as
customer acquisition and retention, sales lead
management, lead qualification processing and
demand generation help to increase the
productivity and marketing ROI of the clients
organizations.
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Order Management The order management services
drive the order fulfillment process of any
business and are used for order management and
order processing. Various order management
services offered by BPOs are order quoting, order
processing, quality review, review of orders,
adding missing information, mail order
management, fax order management, sorting,
clearing, batching, transmission, billing, order
entry, issuing, and handling payments services.
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Document Management BPO document management
solutions are very useful for quality control,
indexing, retrieval of data, storage, validation,
and integrating activities. Document management
is mainly the provision of scanning, creating,
managing documents in electronic format and
supporting imaging process for proof of delivery,
managing employee files, purchase invoices, etc.
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Transaction and Payment Processing The
industries in the domain of finance, insurance,
or mortgage use transaction processing services
offered by BPOs to achieve cost competency,
productivity, and increase efficiency. Various
transaction processing services, such as
information capture, verification, eligibility
and authorization for claim, loan/ mortgage and
order processing services, check processing and
remittance processing, email, feedback, response
management, financial reconciliation, loan
origination and servicing, and GL closing
services are handled by BPO companies.
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Sutherland offers the customer care, technical
support, accounts management, order and document
management, transaction and payment processing
and many other services to its clients worldwide
to help them achieve their desired goals of
customer management, cost reduction and increased
productivity. For details about services offered
by Sutherland Global services, browse through
http//www.suth.com
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THANK YOU