Call Center Outsourcing

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BPO Myths Vs Reality
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As the world has witnessed a boom in the business
process outsourcing sector, there are many
misconceptions hovering around the business
process outsourcing industry and it has become
virtually impossible to isolate myths from
reality. This article busts the BPO myths and
reveals the rality.
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Myth 1 Outsourcing is a short lived
fad. Reality For pessimists, tomorrow might be
the end of the world. But the reality is that
life goes on undeterred and unperturbed. Business
process outsourcing is a well established
industry with multi-million dollar investment in
state-of-the-art infrastructure and provides
employment opportunities to thousands of people.
Career in a BPO is a promising one where an
employee is exposed to different aspects of
knowledge. BPO is here to stay.
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Myth 2 Scope of jobs in a BPO is restricted to
taking calls and there are no prospects of
growth. Reality The BPO sector caters to a wide
segment of industries undertaking responsibility
of executing multitude business processes. The
BPO is now a full fledged industry and provides a
wide range of job roles in different processes
like quality assurance, human resource, finance,
IT, project management, training, facilities
management, etc. Jobs in the BPO sector are not
just confined to the work stations but go a long
way in inculcating leadership qualities and
expert domain knowledge.
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Myth 3 Long working hours in a BPO can wreak
havoc on your health. Reality Even non BPO jobs
entail working on computers or talking for long
hours on the phone. But unlike other industries
which overlook the importance of ergonomics, BPOs
are extra cautious about proper seating
arrangements, lighting facilities, floor space
and offer a healthy work environment. Employees
are allowed to take short breaks in between to
help them concentrate and perform better. Events
are regularly organized that do away with work
stress and anxieties. Moreover, periodic
recognition and bonuses provide the boost and
motivation to deliver the best.
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Myth 4 Further scope of career growth or
education is hampered in the process. Reality
The management provides ample opportunities to
each and every employee. The welfare of the
employees is well looked after by the BPOs. Many
employees pursue their studies while working for
a BPO. Both, professional and personal growth are
given equal weight age by the management and they
offer prospects for higher education, training
and development to the employees. Some BPOs also
offer higher education sponsorship programs. The
rigorous training that the employees have to
undergo enables them to deliver services
proficiently and infuses a spark of confidence in
them.
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Myth 5 A company should abstain from
outsourcing its business processes to a
BPO. Reality Contrary to the prevalent belief,
more and more companies are outsourcing their
complex business functions to cost effective
third-party BPO centers. The prospect of cutting
on costs and reduction in the expenditure all the
while maximizing the profits allure the companies
to outsource their business operations. Whilst
they occupy themselves with the core competencies
of their business, outsourcing gives their
business a competitive edge over others.
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Sutherland Global Services is a leading IT
enabled and outsourcing partner for over forty
Fortune 500 companies and other promising
business establishments. Accredited with numerous
certifications, Sutherland Global stands tallest
in the BPO sector with strategic locations across
United States, United Kingdom, Mexico,
Philippines and India. For more information,
browse http//www.suth.com
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THANK YOU