Spiceworks Helpdesk Training @ HMA

1
SpiceWorks Training

• How to use the HMA Help Desk

2
Overview

• Logging in and changing your password
• Creating tickets
• Working tickets
• Assigning tickets
• Searching for tickets
• Reopening tickets
• Closing tickets

3
Logging In
Use your Heritage email address and the temporary
password temp1234.
4
Changing Passwords

• To change your password once youre in, go to
  Settings then User Accounts.
• Locate your name in the list and click in the
  password space where you see the astericks. Set
  the password to what you want then hit your TAB
  key.

5
Creating Tickets

• Three ways tickets can be submitted
• Email to helpdesk_at_heritagemedical.com
• User Portal _at_ http//hmaintra019675/portal
• The Spiceworks desktop.

6
Creating Tickets via email
7
Creating Tickets via portal
8
Creating Tickets via portal
9
Creating Tickets via portal
10
Creating Tickets via desktop
11
Working Tickets via desktop
12
Working Tickets via desktop
13
Working Tickets via desktop
14
Working Tickets via desktop
15
Working Tickets via desktop
Checking your assigned tickets
16
Working Tickets via desktop
Searching for tickets.
17
Working Tickets via desktop
Searching for tickets.
18
Working Tickets via desktop
Reopening closed tickets.
19
Working Tickets via desktop
Reopening closed tickets.
20
SpiceWorks Help Desk Desktop
Ignore the extraneous information to get the job
done!!!