EFL

1
EFL IBM Weekly Operations Review

• Date
• Presentation to IBM and EFL Team

2
EUS

• Weekly Ticket Details
• Remote Support Status
• VIP Tickets of the Week

3
SRM

• Patch Management Status
• AV Status

4
NSD

• Link Utilization

5
Monitoring Services

• AIX
• Wintel

6
Remote Support Delivery Services
7
Asset Management
IMAC Status till Date IMAC Status till Date IMAC Status till Date IMAC Status till Date IMAC Status till Date IMAC Status till Date
For the Month of November 09 For the Month of November 09 For the Month of November 09 For the Month of November 09 For the Month of November 09 For the Month of November 09
Date Changed Disposal Install Movement Grand Total
Total 0 0 3 91 94
For the Month of December 09 For the Month of December 09 For the Month of December 09 For the Month of December 09 For the Month of December 09 For the Month of December 09
Date Changed Disposal Install Movement Grand Total
Total 2 2 53 138 195
For the Month of January 10 For the Month of January 10 For the Month of January 10 For the Month of January 10 For the Month of January 10 For the Month of January 10
Date Changed Disposal Install Movement Grand Total
Total 0 2 32 28 62
For the Month of February 10 For the Month of February 10 For the Month of February 10 For the Month of February 10 For the Month of February 10 For the Month of February 10
Date Changed Disposal Install Movement Grand Total
Total 4 31 39 45 119
For the Month of March 10 For the Month of March 10 For the Month of March 10 For the Month of March 10 For the Month of March 10 For the Month of March 10
Date Changed Disposal Install Movement Grand Total
Total 10 23 76 34 143
For the Month of Apr 10 For the Month of Apr 10 For the Month of Apr 10 For the Month of Apr 10 For the Month of Apr 10 For the Month of Apr 10
Date Changed Disposal Install Movement Grand Total
Total 2 1 20 0 23

Grand Total 18 59 223 336 636
Asset Classification Aquamall Factories Forbes Aquamall Aquatech Forbes Facilities Concept HO R1 R2 R3 R4 R5 R6 Third Party Loc ( Net Magic ) Grand Total
Desktop 126 49 46 186 388 288 330 304 359 276 2 2354
Laptop 26 7 11 103 65 47 62 38 78 57 0 494
NW Equipments 44 10 10 103 84 83 104 82 101 63 19 703
Others 1 1 0 8 3 4 1 0 4 3 12 37
Printer 58 16 7 25 137 89 132 58 84 62 0 668
Rack 0 0 0 10 0 10 4 7 17 2 4 54
Scanner 8 0 0 3 10 4 10 5 4 5 0 49
Server 6 2 0 24 11 9 1 5 5 2 51 116
Storage 0 0 0 4 0 0 0 0 0 0 5 9
UPS 0 0 0 2 0 0 0 0 0 0 0 2
Grand Total 269 85 74 468 698 534 644 499 652 470 93 4486
8
Service Management

• Problem Management
• Change Management
• Process Management
• SAD

9
Thank You
10
(No Transcript)