In Search of Excellence

1

• In Search of Excellence
• in implementing SAP
  in Retail

2

• In Search of Excellence (1982)
• Companies studied (43 in total )
• Hewlett Packard
• IBM
• TI
• Kodak
• Procter Gamble
• Marriott
• McDonalds
• Wallmart
• ..

3
In Search of Excellence Results

• 1. A bias for action ()

4
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()

5
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship

6
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship
• 4. Productivity through people ()

7
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship
• 4. Productivity through people ()
• 5. Hands on, value driven

8
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship
• 4. Productivity through people ()
• 5. Hands on, value driven
• 6. Stick to the knitting

9
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship
• 4. Productivity through people ()
• 5. Hands on, value driven
• 6. Stick to the knitting
• 7. Simple form, lean staff

10
In Search of Excellence Results

• 1. A bias for action ()
• 2. Close to the customer ()
• 3. Autonomy entrepreneurship
• 4. Productivity through people ()
• 5. Hands on, value driven
• 6. Stick to the knitting
• 7. Simple form, lean staff
• 8. Simultaneous loose tight properties

11
In Search of Excellence

• Agenda
• Introduction Chris
  Montagnon (10)
• SAP Retail at Halfords Brian Scott
  (15)
• SAP Retail at Alpha Martin Cook
  (15)
• Panel ( audience) discussion
  (15)
• Conclusion Chris
  Montagnon (5)

12
In Search of Excellence

• Questions (1 to 4)
• People knowledge culture

13
In Search of Excellence

• Questions (1 to 4)
• People knowledge culture
• Data quality management

14
In Search of Excellence

• Questions (1 to 4)
• People knowledge culture
• Data quality management
• Programme management

15
In Search of Excellence

• Questions (1 to 4)
• People knowledge culture
• Data quality management
• Programme management
• Business processes clearly defined

16
In Search of Excellence

• Questions (5 to 8)
• Process data models fit to the ERP?

17
In Search of Excellence

• Questions (5 to 8)
• Process data models fit to the ERP?
• Top management involvement

18
In Search of Excellence

• Questions (5 to 8)
• Process data models fit to the ERP?
• Top management involvement
• Interfaces difficult, many?

19
In Search of Excellence

• Questions (5 to 8)
• Process data models fit to the ERP?
• Top management involvement
• Interfaces difficult, many?
• SAP complete add ons?

20
In Search of Excellence

• Questions
• People knowledge culture
• Data quality management
• Programme management
• Business processes clearly defined
• Process data models fit to the ERP?
• Top management involvement
• Interfaces difficult, many?
• SAP complete add ons?

21
In Search of Excellence

• Agenda
• Introduction Chris
  Montagnon (10)
• SAP Retail at Halfords Brian Scott
  (15)
• SAP Retail at Alpha Martin Cook
  (15)
• Panel ( audience) discussion
  (15)
• Conclusion Chris
  Montagnon (5)