SHRM Foundations 5th DVD

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(No Transcript)
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Video Overview
Video Overview

• SHRM Foundations 5th DVD
• Filmed at Starbucks Headquarters, Seattle
• Featuring Wayne Cascio, Ph.D.
• Comprehensive Interviews
• Officers, Managers and Employees

• SHRM Foundations 5th DVD
• Filmed at Starbucks Headquarters, Seattle
• Featuring Wayne Cascio, Ph.D.
• Comprehensive Interviews
• Officers, Managers and Employees

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Video Synopsis
Video Synopsis

• Corporate Social Responsibility
• Working Environment and Trust
• Health Benefits and the Relationship with
  Partners
• The Role of HR
• Advice for Small Companies

• Introduction
• A Business of People
• Description of Starbucks Business
• Mission and Guiding Principles

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Company Overview
Company Overview

• United States
• 50 States D.C.
• 6,281 Company-Operated Stores
• 3,533 Licensed Stores
• International
• 39 Countries
• 1,553 Company-Operated Stores
• 2,361 JV Licensed Stores

• United States
• 50 States D.C.
• 6,281 Company-Operated Stores
• 3,533 Licensed Stores
• International
• 39 Countries
• 1,553 Company-Operated Stores
• 2,361 JV Licensed Stores

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Company Overview
Company Overview

• Products
• 30 Blends of Coffee
• Handcrafted Beverages
• Merchandise
• Fresh Food
• Starbucks Entertainment
• Global Consumer Products
• Starbucks Card
• Brand Portfolio (Tazo, Ethos, Seattles Best)

• Products
• 30 Blends of Coffee
• Handcrafted Beverages
• Merchandise
• Fresh Food
• Starbucks Entertainment
• Global Consumer Products
• Starbucks Card
• Brand Portfolio (Tazo, Ethos, Seattles Best)

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Company Overview
Company Overview
Headquarters Seattle, WA IPO 1992, 165
Stores 2006 Sales 7.8 billion Employees
140,000
Headquarters Seattle, WA IPO 1992, 165
Stores 2006 Sales 7.8 billion Employees
140,000
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DiscussionQuestions
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How can companies build a relationship based on
trust with their employees?
How can companies build a relationship based on
trust with their employees?
Provide support Share success Extend
ownership
Provide support Share success Extend
ownership
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How does a company live by its guiding
principles?
How does a company live by its guiding
principles?
Use them as a point of reference Make
decisions based on them Embed them in
interactions with customers and partners
Use them as a point of reference Make
decisions based on them Embed them in
interactions with customers and partners
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What does workforce diversity mean for an
organization?
What does workforce diversity mean for an
organization?
Diverse leadership Different styles Impact
on value
Diverse leadership Different styles Impact
on value
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How does a company remain faithful to its
mission?
How does a company remain faithful to its
mission?
Audit management decisions Survey
employees Act based on frontline feedback
Audit management decisions Survey
employees Act based on frontline feedback
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With whom does the company interact through
Corporate Social Responsibility?
With whom does the company interact through
Corporate Social Responsibility?
Customers Suppliers Communities
Customers Suppliers Communities
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How do companies create a Top-100 environment?
How do companies create a Top-100 environment?
Put people first Accessible top
management Homogeneous organizational
environment
Put people first Accessible top
management Homogeneous organizational
environment
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What should companies know about trust?
What should companies know about trust?
Trust is earned Trust is fragile Trust
needs to be nurtured
Trust is earned Trust is fragile Trust
needs to be nurtured
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How can health benefits contribute to build trust?
How can health benefits contribute to build trust?

• They safeguard employees well-being
• They create engagement
• They are valuable for the employee, for the
  company and for the community

• They safeguard employees well-being
• They create engagement
• They are valuable for the employee, for the
  company and for the community

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What is the role of HR in a business made of
people?
What is the role of HR in a business made of
people?

• Provide strategic input
• Assist the organizations line managers
• Promote organizational culture

• Provide strategic input
• Assist the organizations line managers
• Promote organizational culture

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Financial History
Financial History
Compound Annual Growth Rates
1995 1996 1997 1998 2000
2001 2002 2003 2004
2005 2006 Q107 Q207
Q307
Annual Sales
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Comparison
Comparison
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Five Important Lessons
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5 Lessons
5 Lessons

• Trust is the foundation of performance
• Trust is fragile
• Communicate often in ways that support core
  values
• Involve employees in decisions that affect them
• Survey employees regularly about how leaders
  behavior supports the companys mission and values