Key findings from the Australian study

1
Key findings from the Australian study

• Tom Ruthven
• Interlending Services Director
• National Library of Australia

2
Requesting

• Patrons submit requests electronically
• Use online, up-to-date union catalogues to locate
  items
• Train staff in search tools, ILL systems, sources
• Allow users to track requests electronically
• Receive copies electronically
• Use cooperative agreements

3
Supplying

• Add and maintain holdings to union catalogues
• Train staff well
• Automate
• Reduce steps in workflows
• Use cooperative agreements