Remedy and Peregrine The Next Chapter

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Remedy and PeregrineThe Next Chapter

• Craig McDonogh
• Director, Product Management
• Platform Technology Group

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Discussion Points

• Why did Peregrine acquire Remedy?
• Where are we going with the IM Applications?
• Where are we going with the AR System?
• Questions

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Creates Full-Line Product Solution
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Service Management

• Peregrine Systems now offers the two industry
  leading solutions
• Peregrine ServiceCenter
• Remedy Service Management
• A complete set of Service Management solutions
  for all types of organizations to achieve
  Frictionless Business

Out-of-box best practices
Rapid Adaptability
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Service Management Positioning
Out-of-box Best Practices
Rapid Adaptability

• Remedy Service Management
• Rapidly modify and customize unique business
  processes
• Provides a jump start towards a customized
  solution
• Organizational ownership for changes and
  modification to the solution at the departmental
  level

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Service and Asset Management
2001
2002
Future
Peregrine ServiceCenter 5.0
ServiceCenter 4.0
Common Architecture For Infrastructure Management
Peregrine AssetCenter 4.0
AssetCenter 3.6
Remedy Service Management 5.0 (HD, CM, SLA, AM
on AR 5.0)
RSSS 4.0.3
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So lets talk about that architecture
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Whats Happened Since AR 5.0?

• Almost 1500 upgrades since release
• No escalations or significant issues since
  release
• Customer feedback has been very encouraging

AR System 5.0 extends its highly stable,
scalable and easy-to-use application development
platform to the Web with full-blown
functionality Hewitt Associates
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Whats the future of the AR System?
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