Workflow Automation

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Workflow Automation in Government
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Workflow - Flow of information along a
pre-defined hierarchy of users, involving among
other things the capture of key information,
several review and approval cycles etc.
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?

• Automation of Workflow in
• Government is REQUIRED

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Decision Maker CM/CS/PS/Secy
Workflow Business Process Information Hierarchy/Pe
ople
Reviewing Officer JS/DS/AS
Case Worker SO/UDC/LDC
Typical Workflow Model in Governments
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Multiple Levels of Processing
Multiplication of Files
Lack of Prioritization of Work
Delays in decision making
More Efforts in Establishment Work
No instant access to Knowledge
Low Levels of Transparency and Accountability
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File Analysis
Approximately 44 is useful
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• Leading Change transformation by using
  Information technology and communications
• To optimize government
• Service Delivery, Improve Efficiency (Internal
  External), Quick Services to Citizen

e-Governance
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Bank
Government
Convergence of Services
Telecom
Common Man
Businesses
Possible only when Workflow is Automated
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Builds an Electronic Workplace
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Workflow Automation also creates an ART in the
Government
Accountability Responsiveness Transparency
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Silver Award for Excellence in Workflow WARIA,
WfMC GIGA
Distinguished Achievement in e-Governance Area
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• Secretariat, Govt. of Andhra Pradesh
• Prime Ministers Office and Ministry of
  Education in Sri Lanka in record time of 4
  months
• Secretariat, Govt. of Jammu Kashmir
• Secretariat, Govt. of Gujarat Pilot in 5
  
• Departments
• NISG
• Secretariat of Karnataka Pilot in 4
  Departments, CSO and CMO

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Thank You
Bala Ravirala Global Government Industry
Practice, TATA Consultancy Services
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