www.eflow.ro

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www.eflow.ro
BUSINESS MANAGEMENT
eFlow
Core Engine for Custom Solutions and Advanced
Workflows
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www.eflow.ro
eFLOW
BUSINESS MANAGEMENT

• eFlow is an web based platform that automates
  the working procedures and communication channels
  between all employees and simplifies the planning
  and monitoring of the documents flow, in a fast
  and easy manner.

• This system is designed to work on the Web
  bringing with it all the advantages the Internet
  offers.

• It will help you track and organize your
  contacts, information about customers and
  customer interaction as well as employee contact
  details like phone, address, e-mail.

• The information can be entered, stored and
  accessed by any employee from different
  departments around the country and abroad.

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eFLOW chart
BUSINESS MANAGEMENT
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www.eflow.ro
eFLOW
BUSINESS MANAGEMENT

• The modules that compound this application are
• Customer Relationship Management
• Document Management System
• Collaboration
• Request Forms Workflows
• Human Resources
• Content Management System

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eFLOW- Customer Relationship Management
BUSINESS MANAGEMENT
CRM consists of all the processes and strategies
implemented by an organization to improve
customer interaction, the way that the
organization chooses to organize its contacts and
the relation with current and possible clients.
Information about customers and customer
interactions can be entered, stored and accessed
by employees in different company departments.
The purpose of this module is to improve the
relationship with the customers and use customer
contact information for targeted marketing and
sales.
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eFLOW- Customer Relationship Management
BUSINESS MANAGEMENT

• Access to more than one person to retrieve a
  file at the same time
• Provides your employees with access to files
  regardless of location.

• Each department of the company can use the same
  customer database the information being available
  to all departments
• Each user has the possibility of adding comments
  or details regarding the client.

• Customer analysis helps executives determine
  which customers should be actively courted and
  which ones should be politely dropped.

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eFLOW- Customer Relationship Management
BUSINESS MANAGEMENT

• Contact and Accounts Management
• All activities and interactions for each contact
  or account is immediately identified.

• Analytics and Forecasting
• You have access to reports that will display your
  companys key performance indicators. This
  graphics can be ordered by department, team, role
  or individual.

• Campaign Stages and Task Management
• Segmentation of target
• Create campaign, plan stages and tasks
• Campaign expenses
• Organization of Leads, Opportunities,
  Cases
• Campaigns feedback and activity tracking,
  analytics

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eFLOW- Document Management
BUSINESS MANAGEMENT
The Document Management module solves the
problems of managing, finding, and tracking
documents within your organization.

• Users can upload new versions for documents
• Organize documents in folders
• Attach documents to tasks
• Transform incoming faxes into documents

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eFLOW- Document Management
BUSINESS MANAGEMENT

• Using a folder system (with shared, private and
  public access policies), the system keeps a
  complete traceable history on all documents by
  storing and tracking every action.

• Any employee can create its own local folders,
  used as repository for personal documents.

• This module disposes of import/export scheme
  allowing data migration from one system to
  another.

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eFLOW- Document Management
BUSINESS MANAGEMENT

• Hierarchical organization of document files,
  Windows-style
• Rights of access to records at the role, the
  departments and groups
• Public records accessible to those who have
  appropriate rights, private files created by each
  user
• Versioning and history for each document

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eFLOW- Collaboration
BUSINESS MANAGEMENT
This module was developed to help companies with
more than one office ensure a fast and fluent
communication channel between employees.

• Messages
• Mailing
• Instant messaging
• Instant Chat

Any communication between employees is archived
and can be access for a later review.
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eFLOW- Collaboration
BUSINESS MANAGEMENT

• Connect with people you work with.

• Expand communication channel between employees
  within different company subsidiaries

• Access to private or public conversations using
  the chat features that you are used to with a
  high level of security, manageability, and
  scalability.

• This module will save you time and money spent
  on long distance phone calls between employees
  working from remote locations.

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eFLOW- Collaboration
BUSINESS MANAGEMENT

• Integration with all communication channels
• Print server
• Fax
• SMS
• Telephony (CTI)

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eFLOW- Request Forms Workflows
BUSINESS MANAGEMENT
The automation of a business process is done
using the workflow, during which documents,
information or tasks are passed from one person
to another according to a set of rules.

• The system automatically generates the document
  forms entered into the system
• Preview data before printing
• Integration with workflow and acces rights for
  printing documents
• Real time tracking of request and tasks.
• Statistics based on the number and type of
  requests.

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eFLOW- Request Forms Workflows
BUSINESS MANAGEMENT
Generating documents for printing. Automatic
calculation of various variables in the system
and display them in printed form.
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eFLOW- Request Forms Workflows
BUSINESS MANAGEMENT
Electronic file

• Creating an electronic file
• Attach signed and printed documents
• Attach scanned documents
• Image editor for scanned documents
• Visualize all documents attached to file
• Sending documents on role

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eFLOW- Request Forms Workflows
BUSINESS MANAGEMENT
All employees requests or a new contract
achievement has to pass through various
departments and gather all the necessary
signatures in order to be approved, following a
pre-established approval workflow since its
beginning until the final solution.
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eFLOW- Request Forms Workflows
BUSINESS MANAGEMENT
The system is developed on a dynamic structure
enabling it to support the fast introduction of
new fields or modifications on the existing ones.
New fields can be easily added, deleted or
modified.
Forms administration

• Create new forms
• Organize forms in sections
• Modify forms
• Attach forms to process

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eFLOW- HR Module
BUSINESS MANAGEMENT

• Hierarchical organization of users branch,
  department, group role
• Company Organization Tree

Hierarchical Organization
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eFLOW- HR Module
BUSINESS MANAGEMENT

• Access rights management at the level of
  application's modules and functionalities
• Access rights policy based on users role

Users and access rights administration
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eFLOW- Content Management System
BUSINESS MANAGEMENT
CMS substantially reduces the workload involved
in managing Web sites and provides comprehensive
support for content management.

• The use of the content management system
  significantly reduces the work and expense
  involved in setting up, maintaining and
  developing a Web site.

• Our CMS comes with web site where you can upload
  news, company presentation, product list, prices
  etc.

• You can create new pages or edit existing
  contents from any workstation and without
  needing special HTML knowledge.

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eFLOW- Content Management System
BUSINESS MANAGEMENT
With user-friendly web access and use, the
content can be easily changed online.

• CMS supports languages and browser specific
  publication of Web sites so that web pages can be
  adapted to individual user needs.

• Multi-language capability is an important
  element in producing a professional Web
• site.
• CMS supports multi-language administration of
  articles and messages objects by means of
  different language instance.

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Why eFLOW
BUSINESS MANAGEMENT

• Being developed on a modular basis, the system
  can be easily and cost effectively customized
  for each client requirements
• Improves customer satisfaction and customer
  retention
• Full text searching- using any word or
  combination of words, you can easily locate the
  documents you need
• Dynamic fields the system is developed on a
  dynamic structure that enables it to support the
  fast introduction of new products or
  modifications on the existing ones, new fields
  being easily added, deleted or modified
• Being a web based application the documents are
  available at any time and anyplace to authorized
  employees in the organization.
• Secure access through http certificates, stored
  credentials, IP filtering or client IP filtering.
• Multi branch support

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www.eflow.ro
BUSINESS MANAGEMENT

SC FASMA SRL Sos. Panduri nr. 31, Bl. P2, Apt.
31 Bucuresti, Romania Tel [phone] Fax
40-21-410.29.91