Studer Group

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Key Words!

• MUSC Excellence
• University - Session II

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Singing off the Same Sheet
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FRAMEWORK FOR COMMUNICATINGKey Words
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KEY WordsBuilding Relationships

• role of empathy
• What are they thinking
• What are they feeling

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AIDET-Does it really work?
A I D E T
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December January
February March
Provena St. Mary in Kankakee, Illinois 2004-5 as
measured by PRC
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MUSC Childrens Hospital Percentile Trend
Staff AIDET Training began October
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MUSC Childrens Hospital Percentile Trend
OUCH!
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Key Words/AIDETPersonal Work Sheet

• List those whom you primarily serve through your
  work, e.g. students, faculty, donors, community,
  etc.
• Make a list of words/phrases that would describe
  what these people are typically thinking or
  feeling at the time you begin to interact with
  them, e.g., nervous, confused, unsure what to
  expect, excited, lost, how long this might take,
  etc.

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The ZONE!

• What is your ZONE?

The McNair Group
Commit to 10/5!
You
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Managing UP!

• Yourself
• Others around you
• MUSC
• What if Im NEW?

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Exercise

• How would you incorporate it into your role?
• Anything uncomfortable?
• Start modeling Key Words/AIDET now