Welcome to the MHQP

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Welcome to the MHQP HealthForce MN Quality
Brownbag Room Monthly Noon Brownbag Fourth
Thursday Every Month
Feb 26, 2009 About the CPHQ Linda
Setterlund CPHQ ICSI
CPHQ Exam Prep Course March 14 0800 -
1700 March 15 0900 1300 Minneapolis VA Medical
Center 10 CPHQ CEUs
Questions ? Contact Skip Valusek PhD,
CPHQ MHQP Education
Chair skipvalusek_at_comcast.net
Slides are posted at http//www.healthforceminn
esota.org/pages/Programs/courses.html
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Register your Attendance

• Hopefully you provided your name organization
  when you signed in.
• If so
• Just say Hi in the Chat Pod and well
  capture your name and organization in the log.
• If not
• identify yourself and organization in
  the Chat Pod to the
• left of your screen.
• If there are more than one attending on your
  sign-in, tell us how many by saying Hi (tell us
  the number of attendees)

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Poll Who is Attending this Session ?

• Rural / Out state ?
• Metropolitan area ?
• Organization that has (or serves) both ?

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Poll Who is attending Organization Type ?

• Healthcare system
• Hospital
• Clinic or Clinic System
• Long term care
• Health plan
• Homecare / Hospice
• A Quality Support Organization
• Other ? (Identify other in Chat Pod)

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Poll How Many are Attending at your site ?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• gt 7

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Poll What do you hope to gain by participating?

• I am a CPHQ and want to obtain CEUs for
  recertification. (Note this is not guaranteed
  at this time. We are still working on this)
• I am a healthcare quality professional and am
  interested in additional education.
• I am a healthcare professional interested in
  developing quality skills as a core competency.
• I am a healthcare professional interested in
  learning more about healthcare quality.

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About the CPHQ Exam

• Questions are written by practitioners in the
  field of healthcare quality management,
  case/care/disease/utilization management, and
• risk management
• Content of test is representative of important
  aspects of healthcare quality professionals job
• Content based on International Practice Analysis

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About the CPHQ Exam

• CPHQ Exam
• Computerized comprehensive, job-related objective
  test
• 140 Multiple choice questions - 15 are not scored
• Recall - 32
• Application - 53
• Analysis - 15

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About the CPHQ Exam

• Application questions require ability to
  interpret or apply information to a situation
• Analysis questions test ability to evaluate,
  problem solve, or integrate a variety of
  information and/or judgment into a meaningful
  whole

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About the CPHQ Exam

• Each question on the test must relate to one of
  the tasks on the CPHQ exam content outline
• Each task was rated significant to practice by
  quality management professionals
• Tasks are significant to practice in the major
  types sizes of healthcare facilities and
  organizations, including managed care

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About the CPHQ Exam

• Management Leadership
• 28 questions (22)
• Information Management
• 30 questions (24)
• Performance Measurement Improvement
• 47 questions ( 38)
• Patient Safety
• 20 questions (16)
• 40 Recall, 66 Application, 19 Analysis

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About the CPHQ Exam

• You can apply online at www.Goamp.com
• If eligibility is confirmed, you can proceed to
  schedule an examination appointment
• Your eligibility to take the test is valid for 90
  days
• Appointments can be scheduled online 24/7
• You can take the test within a week
• Times are 9am or 130pm
• Cost
• 440
• 370 for NAHQ members

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Finding a Site Near You!
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Minnesota Exam locations
Duluth, Minnesota HR Block Office 131 East
Central Entrance Duluth, MN 55811
Minneapolis, Minnesota HR Block Office 277 Coon
Rapids Blvd Suite 404 Coon Rapids, MN 55433
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A Sampling of Study Guides Reference Material
From NAHQ website
From Amazon.com
From MHQP Board discussion
The Healthcare Quality Handbook A Professional
Resource and Study Guide. 15th Annual Edition.
Janet A Brown. (Pp 800 125 for NAHQ members,
140 for non-members.
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CPHQ Practice Exam

• CPHQ Self Assessment on CPHQ or NAHQ websites
  (www.cphq.org) or (www.nahq.org)
• Practice exam used to assess if a candidate is
  prepared for the CPHQ examination
• Diagnostic tool assess strengths weaknesses
• 65-questions parallel in content difficulty to
  actual CPHQ exam
• Questions presented in same computer format
• 65.00 NAHQ members 95.00 Non Member
• Available online for up to 90 days from date
  order is placed

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Poll How many of you took the Practice Exam ?
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DAY OF EXAM

• Remember two forms of ID (one a legal government
  issued photo ID one verifying name and
  signature)
• Prior to beginning the exam, youll capture your
  photograph using the computer terminal (will also
  print on your score report)
• You can take a break, but cant make up time
• The CPHQ prep course will provide tips

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AFTER THE EXAM

• Testing agency forwards list of passing
  candidates to HQCB monthly (first week of month
  for previous month)
• HQCB sends a congratulations letter, CPHQ pin,
  and multiple informational items about 2 weeks
  after the close of the month
• Person who passes on first of month 6 weeks for
  packet
• Person who passes at end of month 2 weeks

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AFTER THE EXAM

• Official certificate for framing will arrive
  separately about 4 weeks after you receive the
  HQCB packet!
• Recertification
• Every two years
• Requires 30 CPHQ CEUs and 175
• CEUs maintained by you in table on NAHQ/CPHQ
  website
• Guidelines on NAHQ website _at_ CPHQ

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Example Exam Question

• The separate services of Pharmacy and Nursing
  are having difficulty developing an action plan
  for medication errors. Pharmacy Services states
  that Nursing Services causes the majority of the
  problems related to errors, while Nursing
  Services states the opposite. The quality
  professionals role in resolving this problem is
  to?

A. Provide them with directives on how to solve
the problem B. Facilitate discussion between the
groups to enable them to assume ownership
of their portions of the problem C. Assign the
task to an uninvolved manager D. Refer the
problem to the facility-wide quality council
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Example Exam Question

• A quality manager needs to assign a staff
  member to assist a medical director in the
  development of a quality program for a newly
  established service. Which of the following
  staff members is most appropriate for this
  project?

• A newly hired staff member who has demonstrated
  competence
• and time to complete the task
• B. A knowledgeable staff member who works best on
  defined tasks
• C. A motivated staff member who is actively
  seeking promotion
• D. A competent staff member who has good
  interpersonal skills

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Example Question

• A social service department regularly monitors
• the number of inappropriate referrals,
• the timeliness of discharge planning, and
• the number of days of discharge delays.
• What additional monitor should be added to
• evaluate the appropriateness of social service
• interventions?

A. Inadequacy of documentation in progress
notes B. Attainment of social service goals C.
Timeliness of referrals to social services D.
Number of social service referrals from nursing
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Example question

• A patient was in the operating room when a
  piece of a surgical instrument broke off and was
  left in the patients body. The patient was
  readmitted for removal of the foreign object.
  Which of the following would most likely apply in
  this situation?

A. Res ipsa loquitur B. Contributory
negligence C. Contractual liability D. Tort
liability
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Example Question

• Which of the following is most likely to be a
• benefit of concurrent ambulatory surgical
• case review?

• A. Decreased medical record review at discharge
• An increase in the number of cases failing
  screening
• criteria
• C. An increase in reviewer competence
• D. Decreased employee turnover

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Example Question

• In order to perform a task for which one is
• held accountable, there must be an equal
• balance between responsibility and

A. Authority B. Education C. Delegation D.
Specialization
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Example Question

• The primary purpose of an emergency
• preparedness program is to

• A. Conduct evaluations of emergency training
• B. Provide evaluations of semiannual evacuation
  drills
• Prevent internal disasters that disrupt the
  facilitys
• ability to provide care and treatment
• Manage the consequences of disasters that
• disrupt the facilitys ability to provide
  care

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Welcome to the MHQP HealthForce MN Quality
Brownbag Room Monthly Noon Brownbag Fourth
Thursday Every Month
Mar 26 2009 No brownbag due to Mar 14-15 course
CPHQ Exam Prep Course March 14 0800 -
1700 March 15 0900 1300 Minneapolis VA Medical
Center 10 CPHQ CEUs
Questions ? Contact Skip Valusek PhD,
CPHQ MHQP Education
Chair skipvalusek_at_comcast.net
Slides are posted at http//www.healthforceminn
esota.org/pages/Programs/courses.html