Benchmarking

1
Benchmarking

• General Conclusions
• TL9000 Metric categorisation and calculation
  more Supplier oriented
• Difficulties to merge Supplier and Customer
  interest on the outcome of benchmarking

2
Benchmarking

• MRS reports
• Difficulties to convince upper management about
  the pay off by investing money in MRS-reporting
• No real experiences of benchmarking from QuEST
  yet
• Not possible to handle by EIRUS

3
Benchmarking

• MRS reports
• Difficulties in getting data reported in the
  same way for Benchmarking
• Sensible matter for both Operators and
  Suppliers (Competition)

4
Benchmarking

• Results of the questionnaires
• Benchmarkable metrics
• Outage (if reported in the same way)
• Problem report (if categorized in the same way)
• Circuit Pack (if reported in the same way i.e.
  Percentage of installed base)

5
Benchmarking

• Proposal from WG
• Do Benchmarking on a Bilateral bases
• Two Operators and one Supplier
• Two Suppliers and one Operator

6
Benchmarking

• Proposal from WG
• Ask for Volunteers to do Benchmarking
• Keep the data within the constellation
• Make a Report on the next EIRUS-meeting