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CARRIER SERVICES GATEWAY Tutorial
CSG Release 11 - Effective 07/01/2002
Last Updated 07/01/2002
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CARRIER SERVICES GATEWAY
E-Commerce
Data Integrity
Paperless ASR Requests
Early Validation Error Prevention
Customer Profile Creation
A Mouse Click Away
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Table Of Contents
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• Logging into CSG
• CSG main menu
• Finding help in CSG
• Pre-order Validations
• Service address validation
• CFA information search
• SONET ring information search
• Order Processing
• ASR order processing menu
• Creating a new ASR
• Creating / Updating User Profile Defaults
• Expedite Charge Message
• Validate CFA / SCFA
• Validate Service Address on the SALI page
• DLR Retrieval and Display
• Order Tracking
• ASR Status Retrieval
• ASR Status Display
• ASR Status Definitions

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Logging Into CSG
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ALL CAPITALS

• Type your Login ID.
• Type your Password, given by the CSG system
  administration.
• Click Continue to proceed.
• If the typed information is incorrect, click the
  Clear All Fields button and retype the Login ID
  and password.

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CSG Main Menu

• The Pre-Order Validation function can be used to
  verify Service Address, CFA, and SONET Ring
  information prior to issuing ASRs, in Vz East
  only at this time. These functions will become
  available for Vz West ASRs in the future.
• Order Processing functions include ASR Order
  Processing and DLR Retrieval.
• Order Tracking includes ASR Status Retrieval, ASR
  Status Tracker and Proactive Notification.
• ASR Status Retrieval can be used to view the
  status of any ASR sent to Verizon for any state
  regardless of how it was sent.

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Finding Help in CSG
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• The Help link is at the top of each page after
  the main menu.
• Click on Help and the Help /User Guide will
  open in a new browser.
• This page provides a link to Contact Us
  information, CSG Web-Based On- Line Training,
  the CSG User Guide, Tutorial, FAQs, Hot Tips,
  the Getting Started Access Request Form.

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Pre-Order Validation

• Pre-Order Validation FunctionsService Address,
  CFA Information Search, SONET Ring Information
  Search.
• Performing these functions prior to issuing an
  ASR, may help reduce the need for Sups.

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Service Address Validation
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• Select the desired search criteria by clicking
  the drop-down menu which contains
• Search by Address (SA)
• Search by AHN (assigned house number)
• Search by Telephone Number
• Click the Search button to proceed.

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Service Address Validation Search By Address
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Drop Down Menu

• Populate the required fields on this page
• Click the Search button to proceed.

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Service Address Validation Successful Find
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• This page is displayed with an exact match.
• The Serving Wire Center CLLI Code and LSO
  (NPA/NXX) are displayed.
• With an unsuccessful find, an error message
  will be displayed.

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Service Address Validation Multiple Address List
RADIO BUTTONS

• When an exact match is not found, this page is
  displayed with alternatives.
• Select from the Multiple Address List by
  clicking on the radio button.
• Click the Search button at the bottom of the
  page to continue the search.

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Service Address Validation Address Search Range
Results
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• Use the data from this list to create a more
  correct service address, if appropriate.
• Return to the Service Address Validation Page
  via CSG Main Menu button.
• Or click the Previous button to return to the
  search selection page.
• NOTE For AHN searches, this page may be
  displayed with a list of AHN Ranges.

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Circuit Facility Assignment (CFA) Search
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• Select the search criteria from the drop down
  menu
• Search by
• CFA list
• CFA details
• CFA channel details
• Click the Search button

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CFA List Retrieval

• To retrieve a CFA list
• Populate the A Location, Z Location, and
  select the State.
• Click the Search button to proceed.

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CFA List Retrieval Display
Clicking on a blue underlined Facility
Designation will initiate a CFA Details Search.

• With a successful search, the CFA List
  Information is displayed.
• With an unsuccessful search, an error message
  will be displayed.

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CFA Details Search

• To retrieve by CFA Details (Facility)
• Enter the Facility Designation
• Select the Facility Type
• Populate the A Z Locations
• Select the State
• Click the Search button to proceed.

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CFA Details (Channel) Display
Clicking on a blue underlined Channel will
initiate a CFA Channel Details search..

• With a successful search, the CFA Information
  page with details is displayed.
• With an unsuccessful search, an error message
  will be displayed.

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CFA Channel Details Search

• To search by CFA Channel
• Enter the Facility Designation, select the
  Facility Type desired Channel.
• Populate the A Z Locations, and select the
  State.
• Click the Search button to proceed.

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CFA Channels Details Retrieval - Information
Display
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• With a successful search, the CFA Channel
  Information page is displayed.
• With an unsuccessful search, an error message
  will be displayed.

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SONET Ring Information Search
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• Enter the appropriate Facility Designation.
• Select the Facility Type from the drop-down
  window.
• Populate the A and Z Location CLLI Codes.
• Select the State in which the circuit resides
  from the drop-down window.
• Click on the Search button.
• The Ring Information will be displayed with a
  successful find.
• An unsuccessful find will result in an error
  message.

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SONET Ring Information Display
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• When a match is found, the SCID and Equipment
  codes for the SONET Ring requested will be
  displayed along with the Bank Node Locations.
• Click on a location in the highlighted Bank Node
  Locations section
• The Bank Information will be displayed.

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SONET Ring Bank Information
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• The Bank information includes SCID, Bank Code,
  Relay Rack Code, Equipment Codes, Levels,
  STS, Group, VT, Status Spare or Working.
• If the Status is Working the CLO, Activity
  Date, and Circuit ID are populated.

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Order Processing
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• Create and send an ASR to Verizon East.
• View available DLRs (no matter how Verizon
  received the ASR) for Verizon East Circuits
  by Circuit ID.
• Note These functions are only available for
  Verizon East at this time. They
  will become available for Verizon West in the
  near future.

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ASR Order Processing Menu
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All ASR Order Processing functions are available
from this page.
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Creating a New ASR

• ASR Step 1
• Select the service request type from the drop
  down menu.
• Then click the Create New ASR button to
  proceed.

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Selecting the ASR Forms Example Special
Access (Transport)

• ASR Step 2
• Type or Select the Circuit Quantity and select
  an Activity type.
• Select any Additional Forms needed.
• The forms listed are associated with each
  particular service.
• Click Next to proceed.

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Creating a User Defaults Profile
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ASR Order Processing Page
Enter profile data

• To create or update a user profile, select
  Create or Update a User Profile from the
  ASR Order Processing Page.
• Populate the desired fields and click the
  Save button.
• This information will be pre-populated on
  subsequent ASRs.
• This function is optional, user-specific, and
  can be changed by the user as needed.

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Entering Data on the ASR
Left Menu
Enter ASR data

• ASR Step 3
• Select the appropriate ICSC code from the
  drop-down list.
• Enter the ASR data in the appropriate fields.
• Click the Next button located at the top of
  the page.
• Note The left menu displays all associated ASR
  pages based upon the Create ASR menu selections
  and each is also a link to that ASR page.

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Entering Data on the ASR

• The Navigation, ASR Functions, Validations, and
  Form Functions buttons are at the top of each
  ASR page.
• The ASR Response pages, such as the SALI page,
  have the navigation buttons at the bottom of
  each page.
• NOTE All pages of the ASR can be printed at
  once by clicking on Print ASR user friendly
  version.

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Entering Data on the ASR

• NOTE
• When Y is populated in the EXP (expedite)
  field, this notification message will pop-up.
  
• Click OK to continue populating the ASR.

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Entering Data on the Service Specific Page
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Enter ASR data

• ASR Step 4
• Enter the ASR data in the appropriate fields.
• Check errors per page by clicking on the Error
  Check button.
• Click the Validate and Submit button, which
  appears on every page after all of the requested
  ASR pages have been accessed.
• Note A check mark is displayed on the left
  menu when an ASR page has been accessed.

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Validate CFA/SCFA on the Service Specific Page
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• ASR Step 5
• Validate CFA on the Service Specific page by
  clicking the Validate CFA/SCFA button at the
  top of the page.
• This will allow the CFA or SCFA channel to be
  validated for spare or busy.
• The response reflects the information retrieved
  from Verizons OSSs.

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CFA/SCFA Verification Channel Update

• ASR Step 5a Channel Status B Busy
  S Spare
• If the channel the user has selected is busy (B),
  this page presents all channels and may be used
  to select a spare (S) channel instead.
• Click the box above your busy channel to remove
  that entry.
• Select a new spare channel by clicking on the
  box above the channel number.
• Click the Update Channel Field button to
  return to the Service Specific Page.
• The user may keep the channel originally
  selected by clicking the Previous Button.
• An Error Message will pop-up to explain that
  the channel selected is busy and this may
  cause a delay in the ASR being processed.

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CFA/SCFA Verification - CFA Not Found
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ASR Step 5b - CFA Not Found If the user populates
a CFA that cannot be found the message, Circuit
not found. , is returned. The user can only
select the Previous button.
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CFA Not Found - Continued
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• ASR Step 5c - CFA Not Found
• An Error message will pop up to explain that
  the CFA was not found and this may cause a
  delay in the ASR being processed.
• The CFA Validation field is FAILED.
• CSG will not present a Validate and Submit
  button until the CFA is corrected and
  re-validated.

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CFA/SCFA Validation Notice
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• If the CFA / SCFA is validated as spare, the
  CFA /SCFA Validation field is PASSED.
• If the CFA / SCFA is validated as busy, this
  field is CHANNEL BUSY.
• If the CFA /SCFA is not found, this field is
  FAILED.
• The ASR may still be submitted with a CFA
  Validation Status of PASSED, CHANNEL BUSY
  or NOT APPLICABLE.
• If the ASR has an ACT (Activity) field of D
  (Disconnect) or R (Record), the CFA / SCFA
  Validation field is NOT APPLICABLE and the CFA
  does not need validated.

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Validate the Service Address on the SALI Page
Error Check Button

• ASR Step 6
• Enter the Service Address information in the
  appropriate fields..
• This will allow the Address to be validated.
• The response reflects the information retrieved
  from our back end OSSs.
• Validate the address by clicking on the Error
  Check button on the top of the page.

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Validate the Service Address on the SALI Page
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ASR Step 6a Clicking the Error Check button on
the SALI page will result in EITHER 1.
Successful Validation Verify all of the
changes are correct and click the APPLY CHANGES
button. OR See next slide
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Validate the Service Address on the SALI Page

• ASR Step 6a, contd
• 2. A Multiple Address List.
• Select the correct address including the
  correct Unit,Room, Floor, etc.
• Then click on the Search button. The screen
  above will be presented.
• Verify all of the changes are correct and click
  the APPLY CHANGES button.
• NOTE Clicking the RETURN TO SALI button may
  result in a failed validation. The ASR can be
  transmitted with a Service Address Validation
  Status of Failed, however,this may delay the
  ASR processing and a Sup may be requested by the
  AP rep.
• 3. An Error Message

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Validate the Service Address on the SALI Page

• The Address Validation Field will either show
  PASSED or FAILED.
• The ASR can still be submitted with FAILED
  Address information, but it may cause a delay
  in processing the ASR.
• A Sup may be requested by the AP rep.
• If the ASR has an ACT (Activity) field of D
  (Disconnect) or R (Record), the CFA / SCFA
  Validation field is NOT APPLICABLE and the
  CFA does not need validated.

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Validate and Submit the ASR

• ASR Step 7 - After accessing all pages of the
  ASR
• Check errors by clicking on the Error Check
  button, which appears on every page, to check
  that page for any errors.
• Click the Validate and Submit button, which
  appears on every page after all of the requested
  ASR pages have been accessed.
• Note A check on the left menu is displayed
  when an each ASR page has been accessed.

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ASR Successfully Submitted
Success!
ASR Step 7A If the ASR is error-free and
successfully submitted, CSG will transmit the ASR
to our OSSwith the next scheduled batch file
transmission.
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ASR Validation Errors Page
Left Menu
Right Menu

• ASR Step 7B
• Each ASR page with errors will be displayed in
  the left menu with an X.
• The Page, Field in Error and Description
  will be displayed in the right menu.
• Clicking on any of these fields will take you to
  the associated ASR page.

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Clearing Errors on the ASR
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• ASR Step 8
• Most fields to be corrected will appear in red
  on the form(s).
• All errors will be displayed on the ASR
  Validation Error page.
• After correcting all the errors, click the
  Validate and Submit button.
• If the ASR is error-free, CSG will transmit the
  ASR with the next scheduled file transmission
  to CAFÉ or EXACT.

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Retrieving a CSG ASR Via the Retrieve ASR
Function

• Retrieve ASR Step 1
• On the the ASR Order Processing Page
• Type the CCNA and PON for the desired ASR.
• Click the Retrieve ASR button to proceed.

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Using the Retrieve an Existing ASR from a List
Function
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Retrieve previously entered CSG ASR from a List
A list of previously entered CSG ASRs can be
viewed by 1. Selecting User or User
Group or 2.
Selecting All or a specified date range From
Through. then 3.
Clicking the Retrieve List button. The
default selections are set at User and All.
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Using the Retrieve an Existing ASR from a List
Function
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• Retrieve a previously entered CSG ASR from a
  List (continued)
• Select the ASR by clicking the Radio Button next
  to the CCNA and PON.
• From the ASR Functions Menu at the top of the
  page, click the function desired
• Refresh List Assume Ownership of ASR
• Cancel ASR Retrieve ASR
• Change DDD Retrieve ASR Status

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DLR Retrieval (by Circuit ID)
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• To retrieve any DLR for a Verizon East circuit
• Click on the state from the drop-down box
• Enter the Circuit ID in the correct format area
• Click the Search button.
• Note This function is only available for Vz
  East DLRs at this time. It will
  become available for Vz West DLRs in the future.

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Order Tracking
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ASR Status Retrieval is available for all ASRs
received by Verizon, regardless of what state it
is for or how the ASR was received by
Verizon. ASR Status Tracker and Proactive
Notification are only available for Vz East ASRs
at this time. These functions will become
available for Vz West ASRs in the future. For
more information on the ASR Status Retrieval
Display, please visit the CSG Web-based Training
on the CSG Home Page at http//www22.verizon.co
m/wholesale/ldp/csg or from the
Verizon.com/Wholesale website, search for key
word csghome
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ASR Status Retrieval
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• Select the CCNA from the drop-down list of CCNAs
  for your company
• Type the ASR PON
• Select the associated state, regardless of how
  ASR was sent to Verizon.
• NOTE If the state is either Pennsylvania (PA)
  or Virginia (VA), you must also
  select the ICSC code associated with that ASR.

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ASR Status Display
The ASR Status Display Page allows a user the
ability to view retrieve Confirmation Notice
(CN) Design Layout Record (DLR) DD/PTD/Jeopardy
Status Clarification Request (CR)
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ASR Status Definitions
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Retrieve / View Due Date/Plant Test Date Status
Display
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• On the ASR Status Display Page
• When the DD/PTD dates are populated, the Status
  Information will be available after the
  orders have been issued
• If there is a Jeopardy on either the PTD or DD,
  the jeopardy code will be displayed.
• The Jeopardy Code Description Table provides a
  brief description of the jeopardy.

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The Clarification Request
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The user is responsible to following up for
checking ASR status on the ASR Status Retrieval
Page. The Clarification Request is the result
of a Status of Query or Customer Not Ready on
the users ASR list. Users should click on the
appropriate ASR to view the information on the
Clarification Request input by the AP Rep. A Sup
is required to correct the errors noted on the
Query or to change the DDD per the Customer Not
Ready Status . NOTE Questions about the
information contained in the Clarification
Request should be directed to the AP rep.
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Retrieve / View the Confirmation Notice (CN)
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• On the ASR Status Retrieval Page
• If the CN Date is populated and the date is
  today or a past date, click the View
  button next to CN to retrieve the Confirmation
  Notice.
• When Multiple Confirmation Notices are
  displayed, select the desired ASRID that is
  highlighted in blue. The Status must be
  confirmed.

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Retrieve / View the Design Layout Record (DLR)
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• On the ASR status retrieval page
• If the RTR field on the ASR is not F and the
  DLR date is today or a past date
• Click the View button next to DLR
• Important note if the date is today Verizon has
  the whole day to prepare the DLR.

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ASR Status Tracker

• Select the appropriate CCNA from the drop-down
  list of available CCNAs for your company.
• Select the status information for all available
  ASRs to be viewed FOC, Query, CNR (Customer
  Not Ready), Cancelled, Completed, or ALL
• Select the appropriate From and Through dates.
• Click the Display PONs button to proceed.

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ASR Status Tracker
A list of available PONs will be displayed.
Select the PON for the ASR Status you wish to
view from the drop-down list.
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Proactive Notification
Subscribe to receive e-mail notifications of
status changes on a particular PON or for all
PONs for a particular CCNA.
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Contact your Verizon Account Manager for more
Information or Send an e-mail
to csgadmin_at_list.tel.gte.com or Visit our Home
Page at http//www22.Verizon.com/wholesale/ldp/cs
g