Communicating Change

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Communicating Change

• Hope N. Tillman
• SLA Annual Conference
• San Antonio, Texas
• June 13, 2001

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Last time SLA was in San Antonio
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Technology is our friend

• Our history

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Technology is our friend

• Our history
• Enhances our abilities

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Technology is our friend

• Our history
• Enhances our abilities
• Enabler of communication
• Supports interactive content

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Technology is our friend

• Our history
• Enhances our abilities
• Enabler of communication
• Supports interactive content
• Technology enables change

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Technology is our friend

• Our history
• Enhances our abilities
• Enabler of communication
• Supports interactive content
• Technology enables change
• Demands flexibility

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Ben Franklin

• Benjamin Franklin said, Would you
  persuade,------ speak of interest, not of
  reason.

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Communication

• Communication must be two-way
• Need for listening
• Need for speaking up

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Communication

• Communication must be two-way
• Need for listening
• Need for speaking up
• Dialog and Collaboration

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Communication

• Communication must be two-way
• Need for listening
• Need for speaking up
• Dialog and collaboration
• Mentoring

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Communication

• Communication must be two-way
• Need for listening
• Need for speaking up
• Dialog and collaboration
• Mentoring
• Storytelling

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Communication Tools and Techniques

• Face to face meetings, such as chapter visits,
  LDI, town meetings, and mentoring
• Chat Sessions
• Virtual
• SLA-Communicate
• SLA Web Site
• Discussion Lists, such as SLA-Leadership
• Information Outlook

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Communication is Everyones Job

• Communication is key.
• Communicate in multiple modes to reach everyone
• Repeat and repackage

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Looking Forward

• Say farewell to David Bender and hello to Roberta
  Schaffer
• See the fruits of the Strategic Initiatives
• Continue the efforts of the Branding Task Force

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Looking Forward

• As change remains a constant, we need to update
  our environmental scan which led to our current
  strategic initiatives
• We will need to stay flexible

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Looking Forward to

• From our Information Odyssey Seizing the
  Competitive Advantage
• to
• Putting Knowledge to Work in Los Angeles June
  2002