The DOA Network

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The DOA Network
http//www.state.ak.us/admin/doait/

• John Monagle
• Steve Waltz
• Bob Mitchell

2
Acknowledgments

• Guidance
• DOA Governance Grp
• Web training
• Nancy Norton
• Brenn Berliner
• Devin Chalmers
• Email
• Larry Talley, ITG
• Wan network
• Janis Strauss, ITG
• Division employees
• Directors staff

Dan Spencer Director Administrative Services
3
Overview

• Governance Group
• Network
• Service
• priority of requests
• Policies Standards
• New stuff
• Contact us
• Presentation available _at_
• http//www.state.ak.us/admin/doait/aboutus

4
Goals

• a consistent level of support to all users
• cross and formal training of staff
• allow users to access their own accounts
  from any workstation in any DOA location
• reduce total cost of ownership (TCO)
• Best practices ie. rebuild vs troubleshoot
• Standard hardware software
• quick, repeatable build processes
• reduced maintenance risk
• ability to forecast, based on usage trends

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The Governance GroupBoard of Directors

• Representation by all divisions
• Strategic Planning inc. business needs
• Set priorities for IT Teams
• Policies, Standards Guidelines
• IT budget related purchasing
• Accountability requirements
• TIC plans - http//www.gov.state.ak.us/ltgov/TIC/p
  lanfinl.html
• Information on Standards www.state.ak.us/admin/do
  ait/standards

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Governance
1500 Employees 15 Divisions 19 Cities
DOA Network
10 standard software 177 software packages
Directors Meetings
1336 Desktops Printers
Anchorage Directors
2 DOA IT Staff
Members and advisors
39 File Print Servers
1 ITG Staff
72 Dialup and Network sites
Commissioner Chair Alison Elgee
Electronic document Committee
182 remote users
Public or external services Brooke Miles
Webmaster Committee
Governance Group
Inter-agency services Kim Garnero
Guests - Directors, managers technicians
Decisions, Policies, Standards Costs
Administrative Services Dan Spencer
Application servers, databases and specialty
equipment are supported by inhouse or contract
staff
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Directions TCO
Purchase 1,000 Admin 650 Tech supp
1,050 End User 2,300 Total 5,000
The defacto standard of measurement regarding the
cost of owning and operating a PC. Starts with
the sticker price on stuff and includes technical
support, maintenance, upgrades, help desk,
learning and peer support.TCO does not measure
benefits or value.
http//www.uas.alaska.edu/gg/intraweb/index.html
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Benefits?
Hard reuse PCs 152 152,000 less
servers 11 37,000
TCO Best Practice
Soft less outages 2 site/mo 144,000 State
ratio 70-1 7 FTE 385,000
Better customer service by reduced complexity and
cost per transaction, improved network
availability and response to customer needs with
greater ease and speed. Quicker, better,
cheaper..
Yearly savings 718,000
Other PC rebuilds _at_ 2 vs 6 hrs. Software updates
- 2/3 days Forecasting - we know
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How do we pay or whats a node count?
The DOA cost per node methodology is based on the
cost of the desired level of services, as
determined by the Governance Group, divided by
the number of network nodes. DOA has chosen to
limit the node cost to staff, housing/equipment
for staff and network software. Costs for
connectivity, desktop software, desktops
servers are borne by the using agency.
http//www.state.ak.us/admin/doait/aboutus
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Network

• A term that describes a lot of pieces that work
  together to create the whole.
• 1. Physical connectivity - routers, wires,
• switches, CSU/DSU(modem) etc.
• 2. NOS - network operating system - servers and
  software
• 3. Desktops software - O/S, MS Office, 3270
  software, database clients etc.
• 4. Other servers, software devices

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Our Network

• 15 DOA divisions are in 72 sites in 19 cities
  from Barrow to Ketchikan.
• 39 offices have their own servers
• 61 offices are on the wan backbone. Others
  operate on dialup services.
• Offices gradually upgrade to routed t1 Wan
  backbone. IE. All PD this year..
• The Wan requires a wire (dataphone) owned by
  multiple partners .

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DOA network growth

• FY 97 9 offices
• FY98 34 offices
• Email, Office 97
• FY99 50 offices
• ABS, y2k, Web
• FY00 --- 55 offices
• 10 office moves
• Software upgrades
• FY01 --- 63 offices
• IP only networking
• FY02-3 - 72 offices
• ACS, MyAlaska

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Yearly numbers?
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ServicesTiawol!
Security reviews
Intranet web server
Data center planning
Switches
Web page development maintenance
virus protection
programming
newsletter
Apache web servers
Email configuration
EDI data transfers
Documentation
Lending Library
Test applications
Server monitoring
Novell file print servers
SQL servers
Ldap programming
Planning/Consulting
1/1 and group training
Procurement
Database integration
Tape backup
Printing
Web Surveys
Application troubleshooting
NT database servers
problem resolution 24 hours a day, 7 days a week
Dialup, dialback dialout
DGS lease specifications for cabling
DGS computer software contracts
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Basic Site services

• Consulting, Planning implementation
• Connectivity - T1
• Lan wiring - Category 5e
• Consolidated, lockable server/phone room
• Switches - 10/100 meg.
• Age of servers, printers workstations
• Types of peripheral equipment
• Security practices
• tape backup
• Power backup
• printing
• number of applications
• Standby equipment

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Priority of Requests

• Business stopped - network or service
• response immediate dispatch
• resolution end of day
• Business impacted - service or single user
• response 4 hours
• resolution 2 days
• Non critical problems/requests
• response 3 days
• resolution 5 days
• Service request - planned event
• response 5 days
• resolution 8 days - ?

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Policies Standards

• Hardware
• Software
• Server disk space - edocs space use
• 10-20 free disk space on server
• Exe, old large/database files review
• What we dont do..
• Exemptions you can ask

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Whats New?

• ACS Contract MPLS, Voip
• MyAlaska Directory Project
• VPN - Virtual private networking
• Home small office via ISP/POTS
• Cable modem, DSL dialup
• Web desktops
• Wireless (reduce costs)
• Point to Point (reduced costs)
• Laptop/desktop (increased flexibility)

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Contact us

• Help / dispatch 2099
• 2 artists - phone, training, mail.. Etc
• 2 interns (1 HS, 1 College)
• Technicians
• 5 Anchorage
• 5 Juneau
• Contact us at
• http//intra1.admin.state.ak.us/public/doait/conta
  cts.php3